Experience

Crystal Equation Corporation

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Communications Lead / Scrum Master

  • Feb 2016 - Oct 2019

  Working Remotely Communications Lead & Scrum Master (Sept 2016 - Oct 2019) Former contract work as the communications lead for the CANOPI platform at AT&T. Primary point of contact between development teams and clients by attending weekly meetings with clients to provide updates on order status, open defects and trouble tickets, future improvement projects, automation rates, and to discuss any current “pain points.” Lead investigations regarding client complaints, work with development teams on root cause… Show more Communications Lead & Scrum Master (Sept 2016 - Oct 2019) Former contract work as the communications lead for the CANOPI platform at AT&T. Primary point of contact between development teams and clients by attending weekly meetings with clients to provide updates on order status, open defects and trouble tickets, future improvement projects, automation rates, and to discuss any current “pain points.” Lead investigations regarding client complaints, work with development teams on root cause analysis for major issues, and prepare correspondence with this data in a user-friendly, non-technical format for debriefings. First point of contact for defect escalations and tracking of high-priority issues, and general problem solving when orders are not successful. Responsible for client-facing communications the week before and after monthly software releases. Certified Scrum Master (Feb 2016 - Sept 2016) Knowledge of the SDLC and several agile frameworks including Scrum, XP, TDD, Pair Programming, Lean, and Kanban. Experience with release cycles from beginning to end including: sprint planning and grooming, daily standups, Scrum of Scrum meetings, defect tracking and resolution, scrum board creation and tracking, sprint retrospectives, and product demos for both testers and clients. As a contract Scrum Master for AT&T, I managed three teams simultaneously, reorganized their daily routines, implemented better communication methods for a distributed team, and worked to improve relationships between the development team and product owner delegates. Helped a team double in size, reduced time between development and testing, increased sprint cycle capacity, and proactively provided new development tracking reports to management. Show less



Urshan Graduate School of Theology

• United States
• Higher Education
• 1 - 100 Employee

• Graduate Teaching Assistant & Substitute Teacher

  • Aug 2014 - May 2016

  Hazelwood, MO Graduate Teaching Assistant for Urshan Graduate School of Theology (the seminary) where my primarily responsibilities were writing assistance and grading. I facilitated writing workshops for new students and helped them to understand graduate-level, theological writing expectations. For graduate classes with 20+ students I monitored and graded the weekly online discussion posts. I also served as the first grader for graduate research papers. Substitute teacher for Urshan College (under… Show more Graduate Teaching Assistant for Urshan Graduate School of Theology (the seminary) where my primarily responsibilities were writing assistance and grading. I facilitated writing workshops for new students and helped them to understand graduate-level, theological writing expectations. For graduate classes with 20+ students I monitored and graded the weekly online discussion posts. I also served as the first grader for graduate research papers. Substitute teacher for Urshan College (under graduate) when professors were out of town. Taught classes on a variety of subjects including writing, hermeneutics, worldviews (philosophy), New Testament foundations, Gospel of John, and Romans. Initially served as a teaching assistant for the under graduate program while working on my master’s in theology. Show less



Diligent Tax and Bookkeeping, LLC

• Bookkeeper

  • Mar 2013 - Jul 2014

  St Louis, MO Co-founder of Diligent Tax and Bookkeeping, LLC. Responsible for bookkeeping, bank reconciliations, and other financial review services. Basic knowledge of QuickBooks Accountant Edition, and other cloud-based accounting systems.



Turlock Unified School District

• Administrative Secretary (Data Analyst)

  • Jul 2005 - Nov 2012

  Turlock, CA Primary research and data analyst for the Turlock Unified School District. 7.5 years of experience recording test history and querying demographic data, compiling statistical information, analyzing results, calculating trends and projections, creating numerous charts and graphs, research changing educational laws and their effects, and finding new creative ways to monitor and track classroom observations.



Turlock Christian Life Center

• Associate Pastor

  • May 2005 - Nov 2012

  Turlock, CA Aftern finishing my bachelor's degree in Bible and Theology I started teaching Sunday School for elementary age children. From there I transitioned to the youth Sunday School class and became Youth Pastor of Surge Student Ministries for five years. In February of 2006 I received ministerial credentials with the United Pentecostal Church International. During this time I also started teaching the adult Sunday School class on a rotation with two other men. Eventually I took responsibility for the… Show more Aftern finishing my bachelor's degree in Bible and Theology I started teaching Sunday School for elementary age children. From there I transitioned to the youth Sunday School class and became Youth Pastor of Surge Student Ministries for five years. In February of 2006 I received ministerial credentials with the United Pentecostal Church International. During this time I also started teaching the adult Sunday School class on a rotation with two other men. Eventually I took responsibility for the teaching schedule and topic selection; now the adult teaching rotation includes multiple men and women and year round classes. I also began teaching one-on-one Bible studies. During my last four years at TCLC I systematically taught the Gospel message and most of the New Testament in a verse-by-verse format. In 2011 I transitioned to the leadership of Relevant – TCLC’s college and career age ministry. I also began teaching more in-depth, topical Bible studies for our mid-week service at the senior pastors request. For nine weeks (Feb-Mar) in 2011 I wrote and taught a financial literacy course. Around this time I also took on additional responsibilities, serving in an assistant pastor role. In 2012 we launched Deeper Word, a Bible College level series of theological classes for those interested in furthering their Bible education, but unable to attend Bible College. This was a fee based course with textbooks, class lectures, and assessments. Classes were structured at a freshmen college level and were 15 weeks long. The first class in the spring 2012 was “Hermeneutics A”. “Hermeneutics B” was offered in the fall of 2012. Show less



Primetime Mortgage

• Front Office Manager

  • Aug 2003 - May 2005

  Stockton, CA Worked for sub-prime mortgage broker for two years during my undergraduate program as the front office manager and loan processor. Responsible for title reports, housing comparables, escrows, handling liens and judgment issues, ordering appraisals, and signing appointments. Pulled credit reports and discussed with clients ways to improve credit ratings, reduce debt, and/or consolidate payments. Processed loans and financial information including VOEs & VODs, DTI ratios, and GFEs.