Business Partner Portugal | Customer & Employee Experience Designer

• Jan 2020 - Present

Business Partner Portugal | Customer & Employee Experience Designer

• Oct 2014 - Jan 2020

Customer Experience Design focused on your Business Customer Experience Design focused on your Business

Faciliator @ Employee Experience Design

• Nov 2017 - 2018

This high energy 2-day course on November 02nd & 03rd will give you a common level of understanding of the Design Thinking principles, key tools & terminology and how you can apply it to innovate in HR. The focus of this course will be hands-on, ‘Learning-by-Doing’. The tools we will practice during these two days are: Stakeholder Mapping, Value Network Mapping, Personas, Employee Journey Mapping (Employee’s Insights), Service Scenario Mapping and Prototyping. http://www.designthinkersacademy.com/training-employee-experience-design-nov17

Freelancer - Customer Experience Designer

• Sep 2006 - Dec 2016

Co-Founder

• Jul 2011 - Dec 2014

Horizontally-organized design firm Specialized in design-led events and interdisciplinary community building - entity that organizes Service Design Drinks Lisbon, Global Jam Lisbon, among other projects. http://www.facebook.com/Cooperativacriativa Horizontally-organized design firm Specialized in design-led events and interdisciplinary community building - entity that organizes Service Design Drinks Lisbon, Global Jam Lisbon, among other projects. http://www.facebook.com/Cooperativacriativa

Senior Brand Strategist

• Dec 2013 - May 2014

Co-Organizer

• Mar 2011 - Dec 2013

Co-Founder

• Jan 2013 - Oct 2013

MyWishGuru is a Social Network that allows to create wishes, share them with your friends on facebook and keep track of them on your wishboard. All of us wish for things we could achieve and goals we could attain. Most of these wishes and goals are never reached for a variety of reasons, amongst which are social distractions, poor organizational tools and lack of sincere encouragement. We help people to solve this problem with a web and mobile application called Mywishguru. It helps users to frame vague wishes as achievable personal objectives, break them down into incremental steps and focus on achieving them socially – this is, with the help, guidance and encouragement of their friends. They can capture this journey in one place and share it across their social networks without ever losing any of the feedback which the sharing of their journey generates. All this information in one place tells the world a unique and original story. http://www.mywishguru.com/

Co Organizer

• Oct 2010 - Sep 2013

Project Manager

• Jan 2011 - Feb 2013

My role included design and management of the Startups accelerator: Betastart http://beta-start.com/ My role included design and management of the Startups accelerator: Betastart http://beta-start.com/

Professor Assistente

• Jan 2011 - Jan 2012

1st year Design Degree - Discipline: Basic Design Project 1st year Design Degree - Discipline: Basic Design Project

Six-Social Innovation Exchange (Intern)

• Mar 2010 - Jun 2010

The propose of this internship was to give me a real feeling about what was happening in social Innovation area. My role was as an observer, to research what could be the opportunities for designer in social innovation (the outcome of the internship was a report) Project SIX- Social Innovation exchange: http://www.socialinnovationexchange.org/ London, United Kingdom. The propose of this internship was to give me a real feeling about what was happening in social Innovation area. My role was as an observer, to research what could be the opportunities for designer in social innovation (the outcome of the internship was a report) Project SIX- Social Innovation exchange: http://www.socialinnovationexchange.org/ London, United Kingdom.

Freelancer

• 2007 - 2009

Design consultant for Marketing and Innovation in Distribution and Retail course ( Universidade Católica Portuguesa) Students were asked to develop a innovation project in retail in which they would understand the role of the design in project development. As a consultant I had to advise and monitor project developments. Lisbon, Portugal Design consultant for Marketing and Innovation in Distribution and Retail course ( Universidade Católica Portuguesa) Students were asked to develop a innovation project in retail in which they would understand the role of the design in project development. As a consultant I had to advise and monitor project developments. Lisbon, Portugal

Research Designer

• Jun 2008 - Nov 2008

Design Researcher na Samsung Design Europe Project Megacities 2018- Researcher para new business markets https://vimeo.com/15580605 Londres, Reino Unido. Design Researcher na Samsung Design Europe Project Megacities 2018- Researcher para new business markets https://vimeo.com/15580605 Londres, Reino Unido.

3D Junior designer

• Apr 2007 - Jun 2008

Projects developed for Danone, Diageo, Coca-Cola, Teixeira Duarte, Reckitt Benckiser in a wide scope of areas such as trade, interior, retail, animations and packaging. Projects developed for Danone, Diageo, Coca-Cola, Teixeira Duarte, Reckitt Benckiser in a wide scope of areas such as trade, interior, retail, animations and packaging.

Training

• Sep 2006 - Apr 2007

Training Industrial Designer at Studio CalDesign Projects involved designing furniture, taps and house-hold electrics, from concept stage to prototype production. Caldas da Rainha, Portugal Training Industrial Designer at Studio CalDesign Projects involved designing furniture, taps and house-hold electrics, from concept stage to prototype production. Caldas da Rainha, Portugal