DESI- Dedicated Educator. Strategic Innovator.
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Topline Score
Bio
David Palmer
Desiree is a talented learning developer who has done tremendous things at the Defense Acquisition University. She is always thinking about the learner and meeting them at their point of need. Through her work at DAU, we were able to help scale hundreds of courses over the period of 2 years to help the acquisition workforce move online during many challenges faced by the University. Desiree would make an immediate impact on any organization.
Rebecca Clark
Desi is able to navigate the interconnected world of learning, technology, and systems operations with ease. She is a continuous learner and always willing to role up her sleeves to seek understanding of problems/gaps and work toward finding and implementing solutions. She managed the day-to-day operations of a learning management system while researching and collaborating to find ways to improve products and meet the current and future needs of students. This required conducting analysis, applying project management strategies, assessing learning technology affordances, and streamlining standards and processes. She was always willing to innovate, explore, and ....work on the difficult problems. I highly recommend her for any opportunities where her deep understanding of learning, training, technology, processes, and passion must intertwine to create something of value for a client or customer.
Tamara Krepps
Desiree is an excellent training developer, instructor and speaker. She is very adept at presenting information in a clear and concise manner and utilizing examples very effectively. It is always a pleasure to interact with her because of her professionalism and pleasant attitude. Desiree is definitely one of the people I consider to be an expert in her field.
David Palmer
Desiree is a talented learning developer who has done tremendous things at the Defense Acquisition University. She is always thinking about the learner and meeting them at their point of need. Through her work at DAU, we were able to help scale hundreds of courses over the period of 2 years to help the acquisition workforce move online during many challenges faced by the University. Desiree would make an immediate impact on any organization.
Rebecca Clark
Desi is able to navigate the interconnected world of learning, technology, and systems operations with ease. She is a continuous learner and always willing to role up her sleeves to seek understanding of problems/gaps and work toward finding and implementing solutions. She managed the day-to-day operations of a learning management system while researching and collaborating to find ways to improve products and meet the current and future needs of students. This required conducting analysis, applying project management strategies, assessing learning technology affordances, and streamlining standards and processes. She was always willing to innovate, explore, and ....work on the difficult problems. I highly recommend her for any opportunities where her deep understanding of learning, training, technology, processes, and passion must intertwine to create something of value for a client or customer.
Tamara Krepps
Desiree is an excellent training developer, instructor and speaker. She is very adept at presenting information in a clear and concise manner and utilizing examples very effectively. It is always a pleasure to interact with her because of her professionalism and pleasant attitude. Desiree is definitely one of the people I consider to be an expert in her field.
David Palmer
Desiree is a talented learning developer who has done tremendous things at the Defense Acquisition University. She is always thinking about the learner and meeting them at their point of need. Through her work at DAU, we were able to help scale hundreds of courses over the period of 2 years to help the acquisition workforce move online during many challenges faced by the University. Desiree would make an immediate impact on any organization.
Rebecca Clark
Desi is able to navigate the interconnected world of learning, technology, and systems operations with ease. She is a continuous learner and always willing to role up her sleeves to seek understanding of problems/gaps and work toward finding and implementing solutions. She managed the day-to-day operations of a learning management system while researching and collaborating to find ways to improve products and meet the current and future needs of students. This required conducting analysis, applying project management strategies, assessing learning technology affordances, and streamlining standards and processes. She was always willing to innovate, explore, and ....work on the difficult problems. I highly recommend her for any opportunities where her deep understanding of learning, training, technology, processes, and passion must intertwine to create something of value for a client or customer.
Tamara Krepps
Desiree is an excellent training developer, instructor and speaker. She is very adept at presenting information in a clear and concise manner and utilizing examples very effectively. It is always a pleasure to interact with her because of her professionalism and pleasant attitude. Desiree is definitely one of the people I consider to be an expert in her field.
David Palmer
Desiree is a talented learning developer who has done tremendous things at the Defense Acquisition University. She is always thinking about the learner and meeting them at their point of need. Through her work at DAU, we were able to help scale hundreds of courses over the period of 2 years to help the acquisition workforce move online during many challenges faced by the University. Desiree would make an immediate impact on any organization.
Rebecca Clark
Desi is able to navigate the interconnected world of learning, technology, and systems operations with ease. She is a continuous learner and always willing to role up her sleeves to seek understanding of problems/gaps and work toward finding and implementing solutions. She managed the day-to-day operations of a learning management system while researching and collaborating to find ways to improve products and meet the current and future needs of students. This required conducting analysis, applying project management strategies, assessing learning technology affordances, and streamlining standards and processes. She was always willing to innovate, explore, and ....work on the difficult problems. I highly recommend her for any opportunities where her deep understanding of learning, training, technology, processes, and passion must intertwine to create something of value for a client or customer.
Tamara Krepps
Desiree is an excellent training developer, instructor and speaker. She is very adept at presenting information in a clear and concise manner and utilizing examples very effectively. It is always a pleasure to interact with her because of her professionalism and pleasant attitude. Desiree is definitely one of the people I consider to be an expert in her field.
Credentials
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Innovation Navigator
BMNT Inc.Jul, 2022- Oct, 2024 -
Certified Wrong Thinker
Solve NextSep, 2021- Oct, 2024 -
DAWIA Level II Program Management
Defense Acquisition UniversityFeb, 2021- Oct, 2024 -
Data Science and Big Data Analytics: Making Data-Driven Decisions
MIT xPRONov, 2020- Oct, 2024 -
Consulting Foundations: Client Management and Relationships
LinkedInAug, 2019- Oct, 2024 -
Fundamentals of Systems Acquisition Management (ACQ 101)
Defense Acquisition UniversityNov, 2016- Oct, 2024 -
ECDC
ATSCFeb, 2016- Oct, 2024 -
Blackboard Certified Trainer
BlackboardJul, 2015- Oct, 2024 -
Peer Reviewer Course
QM Quality MattersNov, 2014- Oct, 2024 -
Peer Reviewer Course (PRC)
QM Quality MattersNov, 2014- Oct, 2024 -
Applying the QM Rubric
QM Quality MattersAug, 2014- Oct, 2024 -
Applying the QM Rubric (APPQMR)
QM Quality MattersAug, 2014- Oct, 2024 -
Project Management 101
Universal ClassAug, 2014- Oct, 2024 -
Adobe Acrobat 101
Universal ClassJun, 2014- Oct, 2024 -
Parent Advocacy in Special Education: Strategies, Supports and Quality Control
Universal ClassMay, 2014- Oct, 2024 -
Course Delivery GUI Administrator
BlackboardJan, 2013- Oct, 2024 -
Social-Behavioral-Educational Researchers
CITI Program, A Division of BRANYApr, 2021- Oct, 2024 -
Certified Wrong Thinker
Solve Next
Experience
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Defense Acquisition University
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United States
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Defense and Space Manufacturing
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400 - 500 Employee
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PM-Learning Technologies/ User Experience
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Oct 2016 - Present
* Schedule team resources and maintained master lists of project tasks and assignments * Track business critical deliverables and KPI’s * Hold regular wellness check-ins and meetings to maintain healthy customer relationships and to set proper expectations * Overall owner of the project success and responsible to executive stakeholders on project statuses * Champion the Education Technician training support initiative through each phase of conception, design, analysis, reporting and action planning * Lead vendor assessment, analysis, and training planning for online learning management system migration effort from Blackboard Learn to MSTeams for Education * Serve as strategic business partner to vertical executive leaders, Center of Learning Science Application, Instructional Design and Informational Technology teams to develop business goals, resolve issues, understand business needs, and proactively identify and resolve opportunities impacting team and individual faculty and faculty support performance. * Provide inputs for organizational decisions that impact enterprise initiatives, strategic planning, tiered interventions, instruction, budgets, evaluations, learning and development, learner experience, capabilities alignment, and choice architecture * Provide input re: overall Human Resources strategy as it relates to capacity, development and delivery of learning assets * Manages the learning content management system business process, maintenance and sustainment efforts. Show less
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Consultant
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2014 - Present
Instruction, Design, and Strategy •Directs and oversees all components of planning and coordinating the design of instructional materials and practical exercises. •Formulates, develops and implements program goals and policies. •Oversees components of instructional design, development and implementation, ensuring all learning assets support sustainment and institutionalization of delivery. •Provides expert advice and guidance to senior leaders on directing education, training programs, curricula, administration, assessments, reviews and activities. •Develops and delivers processes and open source tools for providing direct technical assistance and support to components of delivery, consulting, acquisition, and product services. •Develops and delivers training materials in accordance with statutory, regulatory, and policy guidelines. Client Success Strategy •Client onboarding •develops and implements expansion, retention and renewer campaigns •conducts and calculates account health checks •staffs sales team •customer advocacy •formulates plans to incorporate customer feedback into product to ensure client satisfaction Show less
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NavalX
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United States
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Armed Forces
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1 - 100 Employee
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Business Liaison
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Sep 2021 - Oct 2022
Supporting the NavalX Tech Bridge and the Department of the Navy HBCU/MSI Program by liaising to help identify & mitigate gaps Supporting the NavalX Tech Bridge and the Department of the Navy HBCU/MSI Program by liaising to help identify & mitigate gaps
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Director of Customer Success
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Sep 2019 - Feb 2020
* Employed voice of the customer metrics to develop solutions to empower client-facing teams to address established issues and drive sales through client satisfaction * Provided strategic customer success consultation to an AI-based education start-up. Worked to build scalable processes while managing and leading a team to implement a pedagogical tool based on innovative technology. * Assisted educational stakeholders in providing individualized analysis of end users to quickly and efficiently ascertain accelerated insights into cognitive and behavioral attributes. Company had accounts and pilots in Asia, Europe, and the United States. Show less
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Event and Registration Design Manager
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Feb 2019 - Jun 2019
Managed event’s day-of logistics, and responsible for creating a “TEDxDAU learning experience” for guests. Manage day-of event activities outside of the main stage, and registration needs. Managed event’s day-of logistics, and responsible for creating a “TEDxDAU learning experience” for guests. Manage day-of event activities outside of the main stage, and registration needs.
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US Army
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United States
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Armed Forces
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700 & Above Employee
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PATRIOT Missile Operator
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Jun 1997 - Jun 1999
PATRIOT launching system emplacement PATRIOT launcher electronic systems operation Perform preventative maintenance Handle and supply PATRIOT missiles Establish radio and wire communications in the field PATRIOT launching system emplacement PATRIOT launcher electronic systems operation Perform preventative maintenance Handle and supply PATRIOT missiles Establish radio and wire communications in the field
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Education
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American College of Education
Doctor of Education - EdD, Educational/Instructional Technology -
American College of Education
EdS, Leadership -
Old Dominion University
Ms Ed, Curriculum and Instruction -
Hampton University
BA, English -
Universal Class
Adobe, Adobe Acrobat -
MIT xPRO
Data Science and Big Data Analytics