Experience

Midway Car Rental

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Assistant Branch Manager

  • Apr 2022 - Present

  •Assist at the front counter, return office and call center with customer questions, complaints and concerns•Train managers and employees on company policies and procedures with handling customers•Interact with customers by receiving and making calls, to and from customers•Train managers and employees with closing procedures and office procedures•Accounts receivables•Auditing customers accounts•Take payment for customers accounts•Inspect office equipment•File claims on customer accounts Show less

• Senior Management Assistant

  • Dec 2021 - Apr 2022

  •Accounts Receivable•Audit customers accounts•Assist customers with their check in and check out of rentals•Inventoried vehicles to ensure customers rentals were prepared and vehicles accounted for

• VIP Specialist

  • Jul 2021 - Dec 2021

  •Dispatching employees in a timely manner to deliver and pick up rentals cars from customers•Locating specific rentals for customers as requested•Preparing rentals days in advance before reservations•Authorizing payments for customers rentals

• Customer Service Representative

  • Nov 2020 - Jul 2021

  •Accounts Receivable•Audit customers accounts•Assist customers with their check in and check out of rentals•Marketing the company to vendors to help the company grow•Inventoried vehicles to ensure customers rentals were prepared and vehicle accounted for



Enterprise

• United States
• Travel Arrangements
• 700 & Above Employee

• Administrative Assistant

  • Sep 2019 - May 2020

  •Provide weekly task as it pertains to day to day operations•Maintained company procedures, guidelines and standards regarding Enterprise policies•Assisted in interviews and new hire paperwork•Vehicle conversions on vehicle theft•Audited customers incomplete rentals and returns, as well as overdue rentals for Enterprise, National and Alamo•Batches contracts for Enterprise, National and Alamo•Maintained inventory for lost and found•Assisted Enterprise customers from 8am - 12pm at the front counter•Communication with customers via email, incoming and outgoing call regarding rental situations•Ordered and restocked supplies for Enterprise, National and Alamo•Assisted in return of rentals•Ensure customers were completely satisfied Show less

• Management Trainee

  • Jan 2019 - Sep 2019

  •Worked independently; ran satellite branch 32DB for 4 months•Audited and adjusted invoices as they pertained to rental contracts•Inventoried vehicles to ensure customers rentals were prepared and vehicles counted•ESQI rolling average for 3 and 6 months at 91% for 32DB•2 sales qualifiers•Ensuring customers were completely satisfied

• Customer Service Representative

  • Jan 2015 - Jan 2019

  •Proficient in 2.0 and Odyssey at the counter•Assist customers at the counter and kiosk regarding rental•Assist with trunk to trunk inspection and walk out process•Resolve any and all customer service issues that arise•Ensure customers are completely satisfied at exit booth



American Medical Response

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Custodian of Records/ Front Office

  • May 2001 - Nov 2014

  • Interact with customers by receiving and making calls, to and from customers • Prepare medical records for patients, power of attorneys, law offices, and audits • Medical coding and Medical payments for medical billing • Send email to different departments regarding meetings, issues, information, or any other office communication • Interact with customers by receiving and making calls, to and from customers • Prepare medical records for patients, power of attorneys, law offices, and audits • Medical coding and Medical payments for medical billing • Send email to different departments regarding meetings, issues, information, or any other office communication