Enrichment Center Manager

• Jul 2022 - Present

Day Program Manager

• Sep 2020 - Jul 2022

Direct client programs and implement programmatic and administrative policies in order to attain program goals and objectives for the clients we serve. Develop, implement, oversee and maintain active treatment curriculum for the Day Program to ensure clients are engaged in meaningful activities throughout their day. Advocate for clients needs and welfare. Teaches orientation as determined by leadership. Train new and current employees on implementation of Individual Support Plan (ISP) and Behavior Support Plan (BSP) and perform proficiency checks on objectives and supports ongoing program active treatment. Show less

Regional Director

• Oct 2016 - Aug 2020

Ensures that all home care support client services are delivered in a safe, efficient and effective manner, in accordance with established quality standards, and applicable state and federal regulations. Participates in the branch’s business development efforts to expand its client base and promote revenue growth. Oversee client care department, staffing department, and human resource department for the Baton Rouge office. Responsible for managing and participating in after-hours and weekend on-call as required. Managing approximately 150 direct care staff, 2 Staffing Coordinators, 2 Client Care Managers and a Human Resource Assistant. Establish and maintain contact with referral sources, hospitals, physicians, case managers and insurance companies. Show less

Director of Client Care

• Jun 2015 - Sep 2016

Oversee client care department for 3 different facilities (Baton Rouge, Thibodaux, Hammond)

Regional Director

• Jan 2009 - Jun 2015

I specialize in client care, quality enhancement, and documentation. The client care aspect of the job focuses on intake/transfers, creating/updating care plans, resolving grievances from clients and/or employees, supervising caregivers, assisting with creating and training staff on how to care for the individuals we serve, communicating the individuals needs/wants to others (i.e. doctors, protective services, case managers, social workers, loved ones, etc.). This healthcare administrator position allows me the opportunity to learn about various roles within the home and community based healthcare industry while networking with case mangers, DHH personnel, pharmaceutical marketing reps, OCDD/OAAS personnel, etc. In addition, I have the opportunity to work closely with our human resources, staffing, accounting departments as my role is important to the hiring, retaining, firing of employees. Show less

Guest Services Specialist/Team Leader

• Jun 2008 - Dec 2008

I sold memberships and recreational equipment for usage. I supervised several guest services members. I sold memberships and recreational equipment for usage. I supervised several guest services members.