Experience

Senior Housing Options, Inc

• Non-profit Organizations
• 1 - 100 Employee

• Property Manager

  • Sep 2019 - Present

  - Oversee a multi-million dollar renovation to a historic Downtown Denver senior/disabled affordable housing community. - Attend weekly construction meetings with Executive Director, Director of Maintenance, and vendors to coordinate communications with staff and residents. - Created comprehensive accommodations and relocation plan to transfer residents into hospitality suites during renovation period. - Completed the CHFA Occupancy Specialist Certification. - Investigated, corrected and cleared more than 7 lingering EIV discrepancies. - Interviewed more than 45 residents within the first 30 days to ensure the timely completion of past due annual, interim, and terminated subsidies. - Monitor the maintenance and operation of electrical, plumbing, heating, cooling, and mechanical systems including the development and monitoring of a preventative maintenance program. - Ensure the safety and security of the residents by establishing processes and training to all staff. - Manage team of 12 employees to carry out the operations of the facility, including housekeeping and janitorial functions, to maintain a safe and clean environment. - Conducted monthly grounds, building, and common areas to ensure maximum compliance. - Maintain proper resident files in compliance with HUD/Section 8, including incident reports - Obtain support service referrals for tenants and ensure residents are well educated on the services and support available to them; coordinate with service providers as needed. - Actively engage in community outreach to obtain donations and services for the building. - Manage property budget and ensure all expenses are accounted for and within budget. - Submit required documents, invoices, inspections and all other property reports to Regional Director of Operations. - Utilize Yardi system to collect, post, deposit, and report resident rents. Show less



The Michaels Organization

• United States
• Real Estate
• 700 & Above Employee

• Community Manager

  • Sep 2018 - Aug 2019

  - Increased occupancy at an (84) unit multifamily/LIHTC property by 49% within (9) months. - Revenues increased 100% through collections, recapturing terminated subsidies, and finalizing past due annual/interim certifications. - Provided leadership and direction as it relates to the upkeep and daily operations of the property. - Managed/trained a staff of (2) maintenance, created and planned community events and enrichment programs with an on-site Social Service Coordinator. - Coordinated career fairs along with on-site Social Services securing employment for (7) residents. - Campaigned The Michaels Education Scholarship Program, resulting in (2) scholarships rewarded. - Successfully passed the HUD REAC inspection. - Maintain budget control, review BORs, correct ledgers, prepare weekly financial/administrative reports, and attend monthly budget reviews with RPM and VP. - Significantly enhancing overall safety, compliance, and curb appeal. - Negotiate, execute, and oversee roofing, landscaping, electrical repair/upgrade contracts. - Conduct monthly housekeeping and preventative maintenance inspections, quarterly safety inspections, and ground inspections to ensure safety, compliance, and quality asset management. - Quickly respond, report, and follow up on emergencies maintenance repairs, resident complaints and upper management correspondence. - Utilize EIV to track dual subsidies and unreported income, recording and reporting any discrepancies. - Collect and post rent, distribute utility checks, and send delinquent notices as required. Show less



The Michaels Organization

• United States
• Real Estate
• 700 & Above Employee

• Recertifications Specialist

  • Aug 2016 - Jul 2017

  - Collected and verified the composition, income, assets, and expenses of mixed income families to determine eligibility in accordance with state/federal regulations as outlined by HUD. - Completed annual/interim recertifications for 144 LIHTC, Section 8, HCV, ACC, and PBV units to accommodate household changes. - Submitted data to Compliance Specialist, corrected discrepancies, proofread for accuracy, submit final certification packets and Tenant Income Certifications for subsidy. - Maintained PHA files, coordinated with Montgomery Housing Authority for training and compliance. - Utilize EIV to track dual subsidies and unreported income, recording and reporting any discrepancies. - Designed a spreadsheet to record resident employment activity to ensure compliance with work requirements as defined by program type. - Provide notice and follow up on program violations. Show less



Cardinal Group Companies

• United States
• Real Estate
• 700 & Above Employee

• Leasing Team Member

  • Aug 2016 - Jun 2017

  - Respond to walk-in, email, and telephone inquiries, conduct site tours, follow up with all prospects, and make all efforts to qualify prospective residents. - Ensure applications are processed and complete, verify all data, prepare and explain lease-related paperwork. - Swiftly address maintenance requests, questions, concerns, and complaints to prevent escalation. - Maintained 90% occupancy between three separate properties; over 600 total units. - Mediated and improved relations between residents and management during property takeover securing 95% lease renewals. - Increased new traffic by nearly 30% through creating online and offline marketing materials uniquely designed to strengthen brand visibility. Show less



JKM Developers, LLC

• United States
• Real Estate
• 1 - 100 Employee

• Leasing Agent

  • Jul 2012 - Feb 2014

  - Successfully leased 200+ of 500 apartment units within a twelve month lease-up period, increasing occupancy by 40% at an average of about (18) new leases per month. - Settled tenant complaints concerning former management and secured 70% of lease renewals - Campaigned as a spokesman for the apartment community on radio spots and ads. - Increased salary by more than 100% in commissions and rewards for effective sales initiatives. - Respond to walk-in, email, and telephone inquiries, conduct site tours, follow up with all prospects, and make all efforts to qualify prospective residents. - Ensure applications are processed and complete, verify all data, prepare and explain lease-related paperwork. - Swiftly address maintenance requests, questions, concerns, and complaints to prevent escalation. Show less