Experience

Trade Shield

• United States
• Business Intelligence Platforms
• 1 - 100 Employee

• Key Account Manager

  • Jun 2023 - Present

  • Ensure full onboarding and training of clients within portfolio. • Maintain relationships with clients within portfolio by providing support, information and guidance. • Identify key issues, recommend and implement service improvements to client portfolio. • Identify upsell opportunities within existing client base and execute on all appropriate opportunities. • Maintain quality service by establishing and enforcing organisation standards. • Prepare ad-hoc reports for key decision-makers within client base. • Arrange regular meetings and calls with clients and obtain regular feedback regarding delivery on Trade Shield's value proposition. • Establish sales objectives by forecasting quarterly and reviewing monthly performance of portfolio. • Conduct in-depth presentations to existing clients to demonstrate products and solutions. • Manage and identify key customer relationships. • Build and maintain a sales pipeline. • Ensure retention of existing customers. • Make necessary updates to customer accounts. • Identify customer-related risks that need to be addressed to ensure retention. • Identify additional training needs through customer engagement. • Analyse usage stats and feedback to relevant internal stakeholders. • Build and maintain knowledge of Trade Shield's systems, data and processes. • Identify product improvements and new products that should be developed. • Engage Product Development team to assist with correct prioritisation of improvements to Trade Shield’s products and services. • Keep up to date with key changes within the account management environment and work on improving skillset. • Participate in sales meetings and key marketing events. • Maintain business CRM tool with all required client information and key activities. • Ensure billing and invoicing are executed correctly for clients. • Participate in key training sessions and stay abreast of new product features. • Compile monthly reports on results, client interactions, highlights, etc. Show less



Botswana Railways

• Botswana
• Truck Transportation
• 1 - 100 Employee

• Key Account Executive - Fuel

  • Apr 2019 - May 2023

  • Manage a portfolio of multinational clients that transport fuel from South Africa to SADC countries via rail • Maintain and grow the division’s key accounts to achieve annual targets - ±R115 million/year •Continuously look for new business development opportunities and on-board clients using marketing tools and techniques • Be the key interface between all organisational divisions, multinational clients, and strategic logistics partners – Transnet, National Railways of Zimbabwe, Botswana Oil, Engen, Vivo Energy, African Rail Company • Plan and maximise resource utilisation and turnaround • Develop and drive departmental strategies and SLAs • Develop and improve detailed logistics solutions for existing and potential clients • Monitor and track consignments into and out of South Africa • Prepare weekly/monthly business performance reports • Demand planning/forecasting • Develop pricing strategy with commercial team • Manage all consignment loading activity within South Africa • Conduct, facilitate and authorise pre-departure inspections on consignments departing South Africa • Develop risk mitigation strategies to minimise in-transit theft – reduced from R18 million/year to R0 • Undertake all administrative matters related to establishment and growth of South African branch Show less



Stefanutti Stocks Building KZN (Pty) Limited

• Account Manager - Creditors

  • Jul 2018 - Mar 2019

  • Develop key supplier relationships for construction equipment and materials • Manage 80+ creditor accounts - ±R120 million/year. • Process accounts and outgoing payments in compliance with financial policies and procedures • Perform financial transactions, including verifying, classifying, computing, posting, and recording accounts payable data • Process invoices and delivery documentation • Generate payment schedules and remittances • Verify discrepancies and resolve creditors’ billing disputes • Generate financial statements and reports detailing accounts payable status • Negotiate payment terms with creditors to manage cash flow Show less



Resolute Advisory

• Australia
• Financial Services
• 1 - 100 Employee

• Management Consultant

  • Feb 2017 - Jun 2018

  • Deliver value-adding solutions to clients through a structured consulting framework • Drive business growth through new business development initiatives • Worked with State Owned Entities and multinationals on projects valued at R50 million – R2 billion – Transnet, Eskom, McKinsey, Bain • Build strong business relationships with senior client stakeholders to ensure continued business • Analyse problems through data gathering and modeling • Create business plans, in-depth cost-benefit analysis, and conduct business performance diagnostics • Develop work plans and track projects • Develop and implement change management strategies for clients • Prepare relevant tender bidding documentation for projects • Develop internal company policies and practices Show less



Transnet Freight Rail

• South Africa
• Truck Transportation
• 700 & Above Employee

• Key Account Manager - Container and Automotive Business (CAB)

  • Dec 2014 - Jan 2017

  • Manage a portfolio of multinational clients that import and export commodities such as containerised products and vehicle components via rail • Continuously look for new business development opportunities and on-board clients using marketing tools and techniques • Maintain and grow the division’s key accounts to achieve annual targets – ±R2.5 billion/year • Be the key interface between all organisational divisions and multinational clients – MSC, Maersk, Hapag-Lloyd, CMA CGM, COSCO, BMW, Mercedes Benz, Toyota • Develop strong business relationships with clients • Prepare and present commercial offerings and models to new and existing clients • Drive company’s marketing strategy • Create new business solutions, campaigns, and presentations for the effective on-boarding of new clients • Implement and track marketing initiatives • Demand planning/forecasting • Develop annual pricing strategy • Conduct on-going SWOT and competitor analysis • Conduct market research and analyse market trends • Host and co-ordinate industry forums Show less



Barloworld Logistics

• South Africa
• Truck Transportation
• 700 & Above Employee

• Warehouse Controller

  • Oct 2014 - Nov 2014

  • Manage and implement inventory control methods on ERP systems • Oversee inbound and outbound logistics of the warehouse • Ensure timely and accurate delivery/processing of all inventory from various warehouses to local and international clients • Space planning at warehouse • Process inventory control documentation • Manage and implement inventory control methods on ERP systems • Oversee inbound and outbound logistics of the warehouse • Ensure timely and accurate delivery/processing of all inventory from various warehouses to local and international clients • Space planning at warehouse • Process inventory control documentation



Virgin Active

• United Kingdom
• Wellness and Fitness Services
• 700 & Above Employee

• Sales and Marketing Consultant

  • Jun 2013 - Aug 2013

  • On-board new clients to achieve monthly sales targets • Conduct market research pertaining to the health club environment • Conceptualize and implement marketing campaigns to attract potential clients • Generate and qualify own leads • Develop and build networks and relationships with new and current clients • Set up appointments with potential clients • Conduct club tours for potential clients and advise them on the facilities and services offered • Conduct needs analysis of potential clients • Close deals and perform administrative functions when signing new clients • Generate sales related reports Show less



Kreate

• Technology, Information and Internet
• 1 - 100 Employee

• Event Marketing Manager - Nintendo

  • Jun 2011 - Apr 2012

  • Organising and implementing marketing campaigns from inception to completion • Co-ordinate marketing exhibitions with the events team • Assist sales team in achieving targets at exhibitions by processing spot – sales and transactions • Manage a staff of 6 – 10 promoters • Organising and implementing marketing campaigns from inception to completion • Co-ordinate marketing exhibitions with the events team • Assist sales team in achieving targets at exhibitions by processing spot – sales and transactions • Manage a staff of 6 – 10 promoters



Tag Promotions

• Marketing and Advertising

• Promoter - Nintendo

  • Dec 2010 - May 2011

  • Market brand’s products through interactive exhibitions within malls and retail stores • Engage potential customers in the aim of creating awareness of product range and features by means of interactive demonstrations • Market brand’s products through interactive exhibitions within malls and retail stores • Engage potential customers in the aim of creating awareness of product range and features by means of interactive demonstrations



New Clicks SA - Musica

• Retail Store Manager

  • Dec 2009 - Nov 2010

  • Manage the branch to achieve daily/weekly/monthly sales targets• Inventory management – ordering and allocating of stock• Process deliveries and inter-store purchases• Space planning within store• Manage a staff of 8 – 10 employees• Assist with customer complaints and escalation• Co-ordinate promotional campaigns for products within the store

• Retail Assistant

  • Dec 2008 - Nov 2009

  • Assist and influence customer purchases within the store• Inventory control – unpacking, shelving, and replenishing of stock• Set up promotional campaigns for products within the store