Experience

The Craneware Group

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Sales Operations Specialist

  • Feb 2016 - 7 years 11 months

  Deerfield Beach, Florida • Manage Sales Pipeline for multiple Vice Presidents including coordination with multiple internal departments tracking team progress towards $12 million dollar goal for net revenue • Responsible for the management of all Legal agreements with external customers to confirm we are collecting the proper revenue owed • Coordinate activities and processes across multiple internal departments in an effort to streamline information gathering and reporting to create efficient process and… Show more • Manage Sales Pipeline for multiple Vice Presidents including coordination with multiple internal departments tracking team progress towards $12 million dollar goal for net revenue • Responsible for the management of all Legal agreements with external customers to confirm we are collecting the proper revenue owed • Coordinate activities and processes across multiple internal departments in an effort to streamline information gathering and reporting to create efficient process and procedures • Utilize Salesforce CRM to develop and maintain accurate customer and sales records including input to design, upgrades, and automated workflow creation • Provide training and support to sales personnel on operations processes and procedures • Function as a liaison between the Sales, Operations, and Finance teams to resolve variances in Sales bookings and billing • Use custom reporting to validate and finalize monthly sales opportunities totaling over one $(1) million dollars per month within the required timeline guaranteeing fair and accurate billing is invoiced in a timely manner. • Conduct multiple process steps upon customer Terminations once reviewed and accepted by Upper Management. Show less



Microsoft

• United States
• Software Development
• 200 - 300 Employee

• Deal Desk Analyst, LATAM Operations – Arvato Digital Services @ Microsoft

  • Oct 2015 - Feb 2016

  Fort Lauderdale, Florida • Oversaw the preparation and revision of new or renewal contracts and amendments • Acted as a liaison between the Sales, Operations, Legal and Finance teams to ensure contract progress, manage operational actions and obtain approvals • Consolidated contract process details and provide progress to Stakeholders • Ensured that the contract is following the documented terms/agreement

• Learning & Development and Content Specialist – Brightwing @ Microsoft

  • Oct 2014 - Sep 2015

  Fort Lauderdale, Florida • Managed end-to-end execution of L&D activities for Customer Service Representatives (CSR) in support of the Commercial Latin American market • Managed CSR facing Knowledge Base content localization/translation activities to Spanish and Brazilian Portuguese • Orchestrated train-the-trainer, material review, built-out calendar, developed training curriculums maintenance and readiness metrics • Liaison with 3rd Party vendor (Teleperformance) and corporate stakeholders to safeguard… Show more • Managed end-to-end execution of L&D activities for Customer Service Representatives (CSR) in support of the Commercial Latin American market • Managed CSR facing Knowledge Base content localization/translation activities to Spanish and Brazilian Portuguese • Orchestrated train-the-trainer, material review, built-out calendar, developed training curriculums maintenance and readiness metrics • Liaison with 3rd Party vendor (Teleperformance) and corporate stakeholders to safeguard proper training requirements were identified, training plans & KB were developed and published in a timely manner.



EducationDynamics

• United States
• Advertising Services
• 400 - 500 Employee

• Sales Analyst

  • Mar 2012 - Apr 2014

  Boca Raton, FL • Supported Account Managers (AMs) in managing monthly allocation/overall client budgets through internal administrative systems • Navigated, monitored, and pulled data from internal and external client systems, proactively analyzing performance data for trends and potential campaign optimizations • Analyzed billing discrepancies and worked with the AMs to reconcile month-end numbers • Managed client campaign implementations from start to finish, worked with other internal departments… Show more • Supported Account Managers (AMs) in managing monthly allocation/overall client budgets through internal administrative systems • Navigated, monitored, and pulled data from internal and external client systems, proactively analyzing performance data for trends and potential campaign optimizations • Analyzed billing discrepancies and worked with the AMs to reconcile month-end numbers • Managed client campaign implementations from start to finish, worked with other internal departments to meet deadlines and managed client expectations • Worked with cross-functional teams to plan new product development and programs Show less



Globe Wireless

• Telecommunications
• 1 - 100 Employee

• Bilingual Sales Support Analyst

  • Nov 2010 - Mar 2012

  Fort Lauderdale, FL • Acted as primary interaction with regional Account Executive(s) to provide all required administrative duties in support of all regional sales activities. • Created SAP sales orders, account set-up, regular phone calls to existing customers to check status and offer assistance, follow-up with customer invoice inquiries and credit requests. • Worked with Technical Support to address all 1st level routine technical based customer inquiries and application integration questions.



Feith Systems & Software, Inc.

• Solutions Architect/ Quality Assurance Analyst

  • Aug 2007 - Nov 2010

  Fort Washington, PA • Provided clients with guidance in developing a statement of work, documentation of the client’s requirements and business processes. • Prioritize tasks appropriately, while communicating conflicts to and taking direction from Project Managers. • Tested and migrated software applications based on Oracle and SQL Server databases. • Tested new or modified software programs and software development procedures used to verify that programs function according to user requirements and… Show more • Provided clients with guidance in developing a statement of work, documentation of the client’s requirements and business processes. • Prioritize tasks appropriately, while communicating conflicts to and taking direction from Project Managers. • Tested and migrated software applications based on Oracle and SQL Server databases. • Tested new or modified software programs and software development procedures used to verify that programs function according to user requirements and conform to company standards. Show less