Operations Associate

• Apr 2023 - Present

Marketplace Project Coordinator

• Oct 2021 - Nov 2022

• Managed our base of 400+ writers and 1000+ clients resulting in content quality of 4.5/5 and 90% timely completion of content requests • Strategized and implemented standard operating procedures to improve users’ experience and increase overall marketplace operations efficiency • Collaborated with product managers to determine reasons for drop in quality and potential product solutions, effectively increasing content quality by 15% • Maintained a 97% CSAT by providing product guidance and IT support to all users • Improved chatbot system for current and new users, reducing users support tickets by 30% Show less

Production Coordinator/Team Lead

• Oct 2020 - Nov 2021

• Managed production tasks, from development through final execution stage including costing, sampling, purchase orders, fabric and trim sourcing, vendor communication, invoicing and final delivery • Responsible for overseeing all activities of the Production team, answers team member questions, assists with team member problems, and oversees team member work for quality and guideline compliance • Led daily production meetings and led weekly vendor meetings around the world (Canada, Mexico, US, and Honduras) • Developed internal processes and documentation for training new hires on product use, behaviour, and internal processes • Worked with an outsourced developer to develop a custom CRM system; coordinated meetings, produced meeting minutes and created process documents meeting minutes and creating process documents • Responsible for weekly KPI reports to the sales team and inventory reports to executives Show less

Production & Integration Manager

• Jan 2020 - Apr 2020

• Responsible for executing the company’s strategic plans leveraging my project management skills to produce project scopes and timelines • Conducted weekly KPI meetings with the sales team and implemented ongoing measures to increase sales and efficiency• Focused on employee development, formed development plans, conducted training and quarterly reviews• Successfully led the migration of our CRM tool (Zoho) from API v1 to v2 by working with an outsourced developer and the Zoho support team• Responsible for tracking system function failures, learned basic coding in Deluge script in order to provide daily technical support to fix bug issues Show less

Production Coordinator

• May 2019 - Dec 2019

• Managed all back-of-house operations and logistics of the company and the efficient and effective flow of B2C and B2B orders to optimize sales• Responsible for creating purchase orders and communicating with vendors resulting in 100% timely delivery by setting up measures which decreased internal errors to <5%• Negotiated with suppliers for all products and buys including pricing, discounts, transportation costs, etc.• Executed ad-hoc reports for management to decide critical business decisions to improve efficiency• Developed and improved existing training guides and systems, supported the sales team by creating and standardizing processes• Collaborated with the sales team to ensure work-in-progress timelines are accurate and deadlines are met Show less

City Operations Representative

• Apr 2018 - Jul 2018

• Spoke as on-site representative on merchant sites to map their business processes and collect feedback and information gaps to ensure smooth day-to-day operation • Trained merchants’ employees on Ritual merchant devices and problem solved on-site technical issues • Maintained the network of Ritual merchants by troubleshooting and resolving equipment issues • Spoke as on-site representative on merchant sites to map their business processes and collect feedback and information gaps to ensure smooth day-to-day operation • Trained merchants’ employees on Ritual merchant devices and problem solved on-site technical issues • Maintained the network of Ritual merchants by troubleshooting and resolving equipment issues

Production Coordinator

• Jan 2017 - Dec 2017

• Monitored production timeline and developed technical packages and bill of materials for assigned production projects • Responsible for quality control of sample products both manufactured within and outsourced ensuring details and quality expectations are met before going into mass production • Assisted the Bids Manager in writing and proof-reading bid proposals and responding to RFPs for government and private industry contracts • Developed marketing content, including catalogues, brochures/flyers and product information which demonstrated enhanced product and service offerings • Assisted in website development including designing and creating website content Show less

Events & Business Development Coordinator

• Sep 2015 - Dec 2016

• Assisted the Business Development Director in connecting with potential partners and executing partnerships• Assisted in planning and coordinating the implementation of business plans and the penetration of new markets• Developed and formatted critical analytics and decision support tools for executives used as the basis for future business development and marketing strategies• Introduced and promoted Rent frock Repeat's business model resulting in a consistent increase of 20% of client base monthly• Worked with an outsourced developer to automate manual reporting processes, saving time and money while increasing accuracy• Conducted the training of new hires and internal training of current employees• Developed training curriculums and process aids• Developed interesting, informative and engaging marketing contents designed to increase traffic to our online and physical store, including but not limited to posters, e-flyers, e-mail blasts and website contents• Successfully organized and attended events (trade shows, networking events, media coverages) which directly resulted in an increase of market share and successful penetration of new markets Show less

Operations and Logistics

• Aug 2014 - Sep 2015

• Fostered positive customer experiences within a fast-paced warehousing setting through exceptional customer service and consistent quality control• Top inspector with an average of 25% monthly inspection rate directly resulting in a consistent hit goal of 90% for efficient and timely delivery• Ensured 100% quality assurance on incoming and outgoing orders to reach the goal of 100% customer satisfaction• Assisted in seasonal photo shoots, handling constant changes and making adjustments accordingly to ensure the shoots run smoothly following the set schedule and budget• Assisted in planning and conducting the training of new hires and internal training of current employees• Maintained timely and accurate logistics and quality assurance reports for executives• Resolved issues in order processes preventing revenue loss and retaining high customer satisfaction Show less