Derrick Yip
Senior Customer Service Officer at 友和 YOHO- Claim this Profile
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Cantonese Native or bilingual proficiency
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English Native or bilingual proficiency
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Mandarin Professional working proficiency
Topline Score
Bio
Experience
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友和 YOHO
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Hong Kong
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Internet Publishing
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1 - 100 Employee
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Senior Customer Service Officer
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Sep 2021 - Present
Deliver excellent service in consulting solutions and improve customers’ satisfactory level through web chat, e-mail and telephone contacts.Work closely with internal and external parties to ensure timely, efficient and effective service to customersAssist in other ad-hoc assignments as required
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Customer Service Officer
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Jun 2021 - Aug 2021
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HKT
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Hong Kong
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Technology, Information and Media
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700 & Above Employee
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Member services executive
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Dec 2019 - Jun 2021
Responsible for handling customer enquiries and complainsProvide support to members regarding aviation related bookings and membership programWork under Ad-Hoc duties and projects assigned by supervisors Responsible for handling customer enquiries and complainsProvide support to members regarding aviation related bookings and membership programWork under Ad-Hoc duties and projects assigned by supervisors
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Education
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2016 - 2019
University of Plymouth
Bachelor of Science - BS, International Hospitality Management
Community
