Experience

Safety Services Company

• United States
• Business Consulting and Services
• 100 - 200 Employee

• Reporting Analyst

  • Sep 2019 - Present

  As reporting analyst, I created and implemented the first data analysis methodology used at Safety Services Company. The valuable insights I gained have been used company-wide to shape strategy and have provided quantifiable results.Highlights of accomplishments in this role include:• Cut costs by $12,000+ per month, while maintaining high revenue, by building trend reporting to analyze 55 online marketing campaigns and accurately identify and eliminate failing campaigns. • Saved four work hours per day by reducing reporting to just a 15-minute task— creating bridges between data sources to automate daily reports.• Determined performance support issues and developed key performance indicators (KPIs) to set standards for cold calling, renewals, and inbound web funnel. • Uncovered and addressed business needs by analyzing data cross-departmentally and recognizing the operations impact at each level.• Relied on as the go-to problem solver, able to analyze internal and external data, recognizing trends and offering actionable intel to increase productivity and revenue.

• Client Service and E-Learning Supervisor

  • Sep 2018 - Sep 2019

  During my time as a supervisor, I managed teams across two departments, ensuring standards were met. I led my team to increase productivity by automating systems and standardizing procedures.Highlights of accomplishments in this role include:• Led team of 23, overseeing two departments that managed 3000+ contracts and onboarded 65 new clients per month. • Increased production and customer satisfaction—building system tools that decreased onboarding time by 3+ hours and standardized operations between agents• Enhanced eLearning Platform, working with programmers to include necessary functions. Identified and corrected system issues during live launch.

• Subject Matter Expert

  • Jul 2013 - Sep 2018

  As the top service agent, I exceeded customer satisfaction scores while consistently surpassing my sales quotas. One of my top priorities was ensuring contract terms and federal OSHA regulations were met.Highlights of accomplishments in this role include:• Managed 350+ multi-million-dollar contracts.• Consistently exceeded sales targets by building rapport and upselling services.• Analyzed and audited data to ensure each client’s compliance within contract requirements.