Webcast (Supporter)

• Aug 2020 - Present

* The Webcast Support Specialist is responsible for monitoring Live, Pre-Recorded and On-Demand sessions within the webinar.net platform * Provide support and assistance before, during and after the event * Actively participate in the production of webcast. following established process and checklists. Assure the quality of the final product following approved procedures, keeping records, actively solving problems, documenting solutions, and improving procedures * Deliver training for producers and speakers in order to pre-record sessions and/or have a clear understanding of the platform functionality * Follows defined checklists for event preparation, including but not limited to: (Ensuring understanding of the schedule and production of the event,) (Setting up webcasts and make sure they align with the schedule and clients requirements,) (Providing basic webcast technical support which may include diagnosing and troubleshooting common platform related issues, connectivity, and other hardware-related issues for end consumers) Show less

Webcast Support

• Mar 2021 - Present

Webcast (Supporter) The Webcast Support Specialist is responsible for monitoring Live, Pre-Recorded and On-Demand sessions within the webinar.net platform

Technical Support Analyst/ Sales

• Jul 2017 - Dec 2019