Derrick Martin
Technical Support II Agent at Atlona- Claim this Profile
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Bio
Credentials
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Dante Certification Level 1
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Dante Certification Level 2
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Experience
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Atlona
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United States
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Appliances, Electrical, and Electronics Manufacturing
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1 - 100 Employee
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Technical Support II Agent
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Feb 2022 - Present
* Troubleshooting customer sites remotely via phone, chat, email and screen sharing* Ticket management for customer inquiries* Reporting firmware or software issues to QA team* Testing with 3rd party A/V and networking equipment in Atlona systems* RMA preparation assistance
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RMA Test Lead
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Mar 2021 - Feb 2022
- Testing and repair of RMA products - Identifying hardware/software failure- Oversight of RMA test lab functionality and RMA technician coordination
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RMA Testing Technician
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Jul 2018 - Mar 2021
Testing, repairing and processing of Atlona product line
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Technical Support II Engineer
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Jul 2016 - Jul 2018
I help support domestic and international customers with the Atlona product line and functionality aspects of their integrated systems. I provide phone and remote desktop support for many AV products and 3rd party devices in conjunction with writing supporting articles for the Atlona Help Center. I am fortunate to be apart of an award winning tech support team and product line that continue to push the boundaries of innovation in the AV industry. Supporting A/V, RS-232 and IP products commissioning daily for many integrators, end users and other manufacturers. Seamless performance of product integration and top level service for customers is most important. Show less
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Electroboard Solutions
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Pleasanton, California
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Lead A/V Technician
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Jun 2015 - Jun 2016
Lead technician who assures quality control in builds for corporate customers. Rough in construction, cable pulls, terminations and test/commission phases. Read all signal flow drawings,floor plans, elevations and make red lines for future deployment. Tasking other installers and writing full summary reports for PM Lead technician who assures quality control in builds for corporate customers. Rough in construction, cable pulls, terminations and test/commission phases. Read all signal flow drawings,floor plans, elevations and make red lines for future deployment. Tasking other installers and writing full summary reports for PM
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Independent
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SF Bay Area
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Audio Engineer
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Sep 2012 - Jun 2015
1. Project scope planning 2. Product testing, Installation 3. Software training/documentation for user 4. Installation of sound treatment and room response measuring. I truly offer comprehensive training and curtail to the student's pace while discussing his/her personal goals with production and the space they will be working in. :) 1. Project scope planning 2. Product testing, Installation 3. Software training/documentation for user 4. Installation of sound treatment and room response measuring. I truly offer comprehensive training and curtail to the student's pace while discussing his/her personal goals with production and the space they will be working in. :)
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LinkedIn
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United States
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Software Development
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700 & Above Employee
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A/V Technician
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Dec 2011 - Aug 2012
I provide In house A/V Support for events and maintenance of V/C systems which includes... 1. Video Conferencing installs/Functionality Testing 2. Event Support 3. Webex Support 4. Ticket Management for customer Services 5. Supporting documentation to track progress as well as maintenance of systems 6. Inventory management for installs/upgrades I provide In house A/V Support for events and maintenance of V/C systems which includes... 1. Video Conferencing installs/Functionality Testing 2. Event Support 3. Webex Support 4. Ticket Management for customer Services 5. Supporting documentation to track progress as well as maintenance of systems 6. Inventory management for installs/upgrades
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Thresher Communication & Productivity, Inc.
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United States
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Telecommunications
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1 - 100 Employee
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AV Tech
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Feb 2008 - Dec 2011
Some companies I contracted for with Thresher Comm... Google/Youtube, Facebook, Zynga, Palo Alto Networks, Intuitive Surgical, LinkedIn, Harmonic, Greenspun Media, Santa Cruz School District, Mountain View School District, San Jose School district and more.... Various types of A/V installs but specifically rack building/Cable terminations for multifunctional spaces such as... 1. Editing suites for post production 2. Large presentation spaces for Speaker/Audience uses 3. Medium and small conferences for video/voice calling 4. Broadcast production studios for TV broadcast purposes 5. Digital signage for corporate media needs 6. Live A/V support for events 7. Quality Control for multi-building buildouts Show less
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Clearview Extended Care
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Greater Los Angeles Area
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Program Tech
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Apr 2004 - Jan 2007
My position consisted of patient transport, maintenance of facility, as well as av troubleshooting. I also dealt with intake and discharge paperwork. My position consisted of patient transport, maintenance of facility, as well as av troubleshooting. I also dealt with intake and discharge paperwork.
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Office Electronics
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Greater Los Angeles Area
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Printer Tech
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Mar 2003 - Feb 2004
My duties consisted of mainly repairing printers and attending service calls for repairs. My duties consisted of mainly repairing printers and attending service calls for repairs.
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Education
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2001 - 2002
San Jose City College
General ED/Radio/Music -
2007 - 2007
Loyola Marymount University
Communications
Community
