Experience

Elevated Facility Services

• United States
• Facilities Services
• 1 - 100 Employee

• Contract Administrator

  • Feb 2022 - Present

  Tampa, Florida, United States • Analyze billing contracts to input data in Salesforce • Liaise with accounting, legal, management, and lenders to ensure contracts are compliant • Create and maintain digital system of contracts, records, and other documentation in Salesforce • Create monthly reports for senior management • Review contracts and purchase order processing from customers • Ensure all deadlines and conditions described on contracts are met • Book maintenance jobs across 30 branches in North… Show more • Analyze billing contracts to input data in Salesforce • Liaise with accounting, legal, management, and lenders to ensure contracts are compliant • Create and maintain digital system of contracts, records, and other documentation in Salesforce • Create monthly reports for senior management • Review contracts and purchase order processing from customers • Ensure all deadlines and conditions described on contracts are met • Book maintenance jobs across 30 branches in North America within the company • Contribute to a no surprise culture by communicating with senior management in an efficient and timely manner

• Billing Clerk/ Accounts Receivable Specialist

  • May 2021 - Feb 2022

  Tampa, Florida, United States • Operated Salesforce daily to record, store, and analyze information • Accurately processed billable items per the customer’s signed contract • Performed financial calculations such as amounts due, interest charges, balances, discounts, equity, and principal • Verified accuracy of billing data and revised any errors • Responsible for billing and invoicing extras and reconciling payroll for assigned geography • Liaised with Branch Managers and Regional Vice Presidents to obtain… Show more • Operated Salesforce daily to record, store, and analyze information • Accurately processed billable items per the customer’s signed contract • Performed financial calculations such as amounts due, interest charges, balances, discounts, equity, and principal • Verified accuracy of billing data and revised any errors • Responsible for billing and invoicing extras and reconciling payroll for assigned geography • Liaised with Branch Managers and Regional Vice Presidents to obtain approval for invoicing reports generated • Processed billable service requests including printing of invoices and emailing customer or appropriate branch • Provided special billing documentation such as time tickets, customer purchase orders, or special billing forms when necessary • Managed repair request inbox including urgent requests by responding in accordance with company’s service level agreement • Processed billing for repair jobs across 30 branches in North America within the company • Worked with all branches to ensure all bonds were completed per contract requirements • Company subject matter expert for contract compliance



Spectrum

• United States
• Telecommunications
• 700 & Above Employee

• Billing Customer Service Representative

  • Nov 2020 - May 2021

  Riverview, Florida, United States - Answer customer inquiries and solve issues according to Spectrum company guidelines and policy - Accurately record details of customer phone calls such as new account updates, inquiries, and complaints - Provide over-the-phone account and payment support services by collecting payments, determining charges for services requested, and activating accounts -Research and resolve billing issues in an efficient and timely manner - Escalate unresolved customer issues to designated… Show more - Answer customer inquiries and solve issues according to Spectrum company guidelines and policy - Accurately record details of customer phone calls such as new account updates, inquiries, and complaints - Provide over-the-phone account and payment support services by collecting payments, determining charges for services requested, and activating accounts -Research and resolve billing issues in an efficient and timely manner - Escalate unresolved customer issues to designated support team for further investigation - Meet monthly sales goals by educating customers on service options and upselling products - Handle on average 60-80 calls per day with a high degree of efficiency - Support team supervisor in handling issues that need to be expedited - Build relationships with each customer to ensure high customer satisfaction Show less



National Recoveries, Inc.

• United States
• Financial Services
• 1 - 100 Employee

• Wage Garnishing Processing Solution Specialist

  • Sep 2019 - Mar 2020

  -Managed components of the Wage Garnishment Program contracted by the Department of Education to assist consumers in their defaulted student loans -Managed the decision-making component of the department to grant financial hardships to consumers based on documentation retrieved -Managed the initiation and suspension of garnishments on each consumer based on documentation retrieved -Prepared and maintained weekly reports summarizing consumer’s financial status for Department of… Show more -Managed components of the Wage Garnishment Program contracted by the Department of Education to assist consumers in their defaulted student loans -Managed the decision-making component of the department to grant financial hardships to consumers based on documentation retrieved -Managed the initiation and suspension of garnishments on each consumer based on documentation retrieved -Prepared and maintained weekly reports summarizing consumer’s financial status for Department of Education and Senior Management awareness -Analyzed information and conducted research to make decisions in support of the business -Prepared extension letters required for distribution to consumers to ensure Department of Education guidelines were met -Ensured completed accounts were updated with all required information ensuring audits were passed with satisfactory ratings -Liaised with borrowers to retrieve necessary information and paperwork -Performed various ad-hoc tasks involving the improvement and enhancement of processes

• Wage Garnishment Servicing Associate

  • Jul 2018 - Sep 2019

  -Rated consistently strong in meeting company goals including compliance score on a month-to-month basis -Consulted and counseled consumers on methods to get Federal defaulted student loans into good standing -Created ethical recovery approaches and repayment schedules tailored to each individual consumer -Ensured proper security practices in order to safeguard business and consumer information -Provided ad-hoc administrative support to the Wage Garnishment Manager



Frontline Asset Strategies

• United States
• Financial Services
• 1 - 100 Employee

• Collections Representative

  • May 2018 - Jul 2018

  -Initiated contact with consumers while following company guidelines and Federal/State laws -Engaged in systematic follow up with consumers to ensure repayment schedules were set by deadlines -Accurately documented work and consumer information in Microsoft Excel -Performed research and verification activities -Skip Traced in accordance to Federal, State, and Local laws



Webster Elementary ISD 622

• Intervention Teacher

  • Jan 2017 - May 2018

  -Collaborated with classroom teacher administering English lessons to fifth grade class of over thirty students -Closely monitored student’s progress and maintained communication with parents and guardians in regards to progress and report cards -Created lessons plans weekly in order to enhance school curriculum and student achievement