Experience

AC Education, An Ayala Company

• Philippines
• Education Administration Programs
• 1 - 100 Employee

• Chief Learning Officer

  • Mar 2012 - Present

  Co-founder of ACEducation, merged w/ iPeople Schools in 2019. Engineer of education solutions for Philippines secondary and tertiary education. Co-founder of ACEducation, merged w/ iPeople Schools in 2019. Engineer of education solutions for Philippines secondary and tertiary education.



Ayala Corporation

• Philippines
• Investment Management
• 300 - 400 Employee

• Executive Director, PEP & LINC

  • 2012 - 2018



Alorica

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• VP, Training & Quality, Americas

  • 2010 - 2012

  Led and managed Training and Quality through a high growth acquisition phase. Led and managed Training and Quality through a high growth acquisition phase.



eTelecare Global Solutions

• United States
• Outsourcing/Offshoring
• 300 - 400 Employee

• VP, Training, Global

  • 2006 - 2009

  Restructured, integrated and formalized training function. Developed competitive advantage capability used actively to attract new clients and defend existing clients. Supported 700M operation in 3 regions (N.Am, CALA, APAC) with 25 locations. Restructured, integrated and formalized training function. Developed competitive advantage capability used actively to attract new clients and defend existing clients. Supported 700M operation in 3 regions (N.Am, CALA, APAC) with 25 locations.



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Director, Training & Quality, Americas

  • 2003 - 2005

  Established training and quality functions for S.American operations, supporting 16 month growth from 120 pilot FTEs in 1 off-shore center to > 2000 FTEs in 4 off-shore centers (including 10 separate customer service, tech support & sales programs). Established training and quality functions for S.American operations, supporting 16 month growth from 120 pilot FTEs in 1 off-shore center to > 2000 FTEs in 4 off-shore centers (including 10 separate customer service, tech support & sales programs).