Derrick Hicks

Senior Vice President Operations at Marabou Enterprises
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Contact Information
us****@****om
(386) 825-5501
Location
US
Languages
  • English -

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Credentials

  • Effective Communicator, Level 2
    Dale Carnegie Digital
    Jul, 2016
    - Nov, 2024
  • Effective Communicator, Level 2
    Dale Carnegie Digital
    Jul, 2016
    - Nov, 2024
  • Sales Pro, Level 2
    Dale Carnegie Digital
    Jul, 2016
    - Nov, 2024
  • Sales Pro, Level 2
    Dale Carnegie Digital
    Jul, 2016
    - Nov, 2024
  • Appeal to Buyer Motives to Close More Sales
    Dale Carnegie Training
    May, 2016
    - Nov, 2024
  • Customer Focused, Level 1
    Dale Carnegie Digital
    May, 2016
    - Nov, 2024
  • Effective Communicator, Level 1
    Dale Carnegie Digital
    May, 2016
    - Nov, 2024
  • Sales Pro, Level 2
    Dale Carnegie Digital
    May, 2016
    - Nov, 2024
  • Sales Pro, Level 2
    Dale Carnegie Digital
    May, 2016
    - Nov, 2024
  • Trusted Advisor, Level 2
    Dale Carnegie Digital
    May, 2016
    - Nov, 2024
  • Trusted Advisor, Level 2
    Dale Carnegie Digital
    May, 2016
    - Nov, 2024
  • Effective Communicator, Level 2
    Dale Carnegie Digital
    Nov, 2015
    - Nov, 2024
  • Trusted Advisor, Level 2
    Dale Carnegie Digital
    Nov, 2015
    - Nov, 2024
  • Negotiations: A Human Relations Approach
    Dale Carnegie Training
    Aug, 2015
    - Nov, 2024
  • Customer Focused, Level 3
    Dale Carnegie Digital
    Jul, 2015
    - Nov, 2024
  • How to Cold Call and Build New Customers
    Dale Carnegie Training
    Jul, 2015
    - Nov, 2024
  • Sales Pro, Level 3
    Dale Carnegie Digital
    Jul, 2015
    - Nov, 2024
  • Makeup Artist
    NC Elite Makeup Academy
    Apr, 2002
    - Nov, 2024
  • Appeal to Buyer Motives to Close More Sales
    Dale Carnegie Training
  • Compelling Sales Presentations
    Dale Carnegie Training
  • Compelling Sales Presentations
    Dale Carnegie Training
  • Cross and Up Selling
    Dale Carnegie Training
  • Cross and Up Selling
    Dale Carnegie Training
  • Lean Six Sigma Green Belt Certification
    GoLeanSixSigma.com
  • Managing Customer Expectations
    Dale Carnegie Training
  • Managing Customer Expectations
    Dale Carnegie Training
  • Outstanding Customer Service
    Dale Carnegie Training
  • Outstanding Customer Service
    Dale Carnegie Training
  • Present To Persuade
    Dale Carnegie Training

Experience

    • United States
    • Marketing Services
    • 1 - 100 Employee
    • Senior Vice President Operations
      • May 2022 - Present

    • United States
    • Advertising Services
    • 1 - 100 Employee
    • Director Of Fulfillment & HR
      • Oct 2018 - Present

      Oversees fulfillment team including Account Managers, and Marketing Assistants. Ensures that each client's individual contracts and deliverables are fulfilled and that their campaigns are meticulously maintained and monitored for optimization and scaling opportunities. In addition to this, I also oversee Human Resources (HR) within the company. Assisting the Executive team with drafting and enforcing new company policies and procedures. Monitoring employee's time management including, PTO, Sick, Vacation, FMLA, and/or Any other specialized leave. Complete the onboarding of new employees, Compiling new hire paperwork, Assist with Medical & Dental Insurance enrollment, Employee reviews, and various other HR tasks.

    • Sr. Account Manager - Digital Marketing
      • Oct 2018 - Present

      Act as the point of contact for clients for digital management mattersBuild strong, long-term client relationships and maintain frequent contactSet digital strategies for your assigned customers, considering their specific requirementsSuggest, design and implement digital projects to increase customer ROIAddress client queries effectively and in a timely mannerCreate and design websitesSet up Programmatic Display ads and audience segmentsAct as a liaison between the DSP and clientsCreate and design Google and, Social Media advertisements Optimize Geo Targeting, Email & SMS campaignsOptimize web content and Keywords to increase traffic and improve SEO

    • Emmy Winning Makeup Artist
      • Jul 2010 - Present

      Freelance makeup artist specializing in editorial/avant-garde, glam, natural, and special effects makeup looks. Worked with an array of individuals from the everyday woman to high profile celebrities and models from around the world. Winner of the 2019 Emmy,regional international award for Makeup Artistry. Also winner of the HBA award for makeup and nominee for outstanding makeup Artistry at the Ghana makeup awards, World beauty awards and the Makeup and hairstylist guild awards. Freelance makeup artist specializing in editorial/avant-garde, glam, natural, and special effects makeup looks. Worked with an array of individuals from the everyday woman to high profile celebrities and models from around the world. Winner of the 2019 Emmy,regional international award for Makeup Artistry. Also winner of the HBA award for makeup and nominee for outstanding makeup Artistry at the Ghana makeup awards, World beauty awards and the Makeup and hairstylist guild awards.

    • Software Development
    • 700 & Above Employee
    • Advertising And Marketing Specialist
      • Jan 2017 - Oct 2018

      Creates marketing and social media campaigns and strategies, including budget planning, content ideation, and implementation schedules. Ensures brand consistency in marketing and social media messages by working with various company department members, including advertising, product development, and brand management. Creates marketing and social media campaigns and strategies, including budget planning, content ideation, and implementation schedules. Ensures brand consistency in marketing and social media messages by working with various company department members, including advertising, product development, and brand management.

    • United States
    • Motor Vehicle Manufacturing
    • 1 - 100 Employee
    • Executive Assistant to CEO
      • Nov 2014 - Nov 2016

      Executive and Personal support for CEO of "The World's Greatest Collector Car Auctions", including managing schedules, travel (international & domestic), finances and credit card/expense reconciliation and screening calls and correspondence. Work closely with office personnel and representatives and affiliates in various locations around the globe to coordinate meetings, schedules and project management. Maintain and manage business relationships by being the primary contact on projects and events. Assist with documents and presentations for meetings and events. Maintain and assist in scheduling and managing CEO Media appearance's, interviews and press junkets per Media & Marketing departments requests. Work closely with estate manager to ensure seamless flow of CEO and families daily business and personal meetings, as well as school and personal events and vacations.

    • Exhibitor Activation Specialist
      • Nov 2014 - Nov 2016

      - Manage implementation, development and retention of assigned exhibitor accounts, delivering outstanding customer service.- Coordinate day-to-day operations, activation and development of accounts.- Communicate with exhibitors to confirm timelines for event activities- Manage internal and external exhibitor expectations on processes, timelines, approvals, and deadlines.- Conduct onboarding calls with clients to discuss event details, location, move-in date/time, material rentals, insurance requirements, tax requirements, utility rentals, event hours, etc.- Collect insurance and tax (if applicable) forms for all exhibiting clients and ensure that coverage meets required limits, effective dates, and insureds- Attend and participate in weekly departmental, activation, and event operations meetings.- Direct client move-in and move-out during events- Interact at events to solve problems and ensure agreement terms are fulfilled.- Act as a liaison between clients and third party service providers to ensure orders are processed and fulfilled at each event- Assist Exhibitor Sales in processing exhibitor applications and assessing priority for placement- Data entry into CRM system to update customer contact information, receipt of applications, event-specific placement details, and payment history- Provide historical data to Director of Exhibitor Sales to assist with renewals-Enter information into CRM systems and prepare reports for management.- Maintain and grow exhibitor relationships through regular touchpoints, including but not limited to: weekly or bi-weekly calls, event onboarding calls, focus groups, quarterly newsletters, business planning, post-event recap meetings, etc.- Act as an extension of assigned partners’ brand, understanding the industry landscape, business objectives,opportunities, etc.- Responsible for directly contributing to overall department revenue goals by assisting with assigned exhibitor renewals and providing qualified leads.

    • United States
    • Financial Services
    • 700 & Above Employee
    • Event Marketing Specialist
      • Nov 2010 - Nov 2014

    • Airlines and Aviation
    • 700 & Above Employee
    • Sponsorship Coordinator/Training
      • Aug 2006 - Nov 2010

  • Surrey Bank & Trust
    • Mount Airy, NC
    • Teller
      • Jun 2000 - Jan 2005

Education

  • University of Canterbury
    Bachelor of Business Administration (B.B.A.), Marketing/Marketing Management, General
    2004 - 2005
  • Wake Forest University
    Bachelor’s Degree, Marketing/Marketing Management, General
    2001 - 2003
  • North Surry High
    Basic studies
    1996 - 2000

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