Experience

Romark Logistics

• United States
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Inventory & Quality Supervisor

  • Apr 2017 - Present



Lindsey Equipment

• Ashley, Pennsylvania

• Service Manager

  • Jan 2016 - Apr 2017

  Under general direction of Corporate Service Manager, manage service operations within John Deere dealership location in order to maximize return on investment by optimizing service department and ensure internal and external customer satisfaction. Responsible for growing profitable service labor sales and manage expense controls. Manage 5-7 direct reports (seasonal) and ensure effective performance of service team. Create processes related to creation and maintenance of all customer work orders; submit warranty claims to receive maximum credits available. Schedule and assign all jobs to service team. Review work orders for accuracy prior to customer billing. Ensure all department tools, equipment and vehicles are in appropriate working order. Manage staffing and employee development of all service employees.



Grainger

• United States
• Retail Office Equipment
• 700 & Above Employee

• Sales Team Leader

  • Aug 2007 - Nov 2015

  Under general direction of Market Manager, helped lead the daily operations of two Grainger branches to ensure tactical plans were implemented to maximize sales and provide highest level of customer service. Ensured achievement of key operational metrics in the areas of customer satisfaction, sales, and safety. Utilized SAP system daily to track inventory, fulfill customer and branch requests, order entry, and generate daily inventory and sales reports. Served as On Site Services Consultant at customer sites as needed. Aggressively maintained strong inventory goals. Worked in conjunction with sales partners to close any customer service gaps and/or issues, as well as determined opportunities for additional business. Trained new and current associates on a weekly basis to ensure quality assurance and operational excellence. Focused on financial performance of branch and minimize expenses; tracked and communicated daily sales results to team. Communicated with customers to understand specialized requirements in order to develop and implement branch processes to ensure customer satisfaction. Ensured team compliance with all regulatory issues including HAZMAT and BBX.



The Home Depot

• United States
• Retail
• 700 & Above Employee

• Power Equipment Specialist

  • Aug 2004 - Aug 2007

  Within Garden Department, provided sales and customer service of equipment including, but not limited to, tractors, snow blowers, trimmers, chain saws. Supported all department activities including inventory organization and tracking, equipment assembly, restock and reset department as necessary. Provided demonstration and training to customers as required. Serviced equipment in store, over the phone and/or at customers' homes. Assisted other departments as requested on a regular basis. Certified Forklift, Order Picker, Reach truck operator. Trained new associates on operational and sales procedures.



Mountaintop Lawn & Tractor

• Mountaintop, Pennsylvania

• Parts Manager

  • 1986 - 2004

  Provided leadership and support to our family-owned business since high school. Duties included deliveries of product to customer homes, service of small engine equipment including tractors, lawn mowers and snow blowers, managed parts inventory, sales and service of products to customers. Throughout career, worked in all areas of the business including administrative support, accounts payable/receivable, shipping and receiving of inventory. Managed total business during owner illness. Provided leadership and support to our family-owned business since high school. Duties included deliveries of product to customer homes, service of small engine equipment including tractors, lawn mowers and snow blowers, managed parts inventory, sales and service of products to customers. Throughout career, worked in all areas of the business including administrative support, accounts payable/receivable, shipping and receiving of inventory. Managed total business during owner illness.