Experience

Horizon Software International, LLC

• Software Development
• 1 - 100 Employee

• Technical Support Professional

  • Jul 2021 - Present

  As a Technical Support Professional, I am responsible for analyzing, troubleshooting and resolving customer issues and questions via phone, email and other methods while maintaining a high level of customer satisfaction. This position remotely addresses and responds to customer inquiries on organizational products and services, including installation, operational functions, troubleshooting, maintenance and general questions. This position acts as the primary liaison between the client and CBORD and Horizon. * Operate SQL daily * Document and manage incidents daily * Troubleshoot devices and applications remotely



Lab Logistics

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Lab Logistics Transportation

  • Feb 2020 - Jul 2021

  Provided 1st hand response to the transportation industry to ensure timely delivery of urgent specimens (Covid-19) for accurate results in addition to proper handling of ambient, refrigerated, and frozen specimens. Provided 1st hand response to the transportation industry to ensure timely delivery of urgent specimens (Covid-19) for accurate results in addition to proper handling of ambient, refrigerated, and frozen specimens.


State Farm
• United States
• Insurance
• 700 & Above Employee
• Technical Support Specialist

  • Jul 2012 - Sep 2019