Derrick Fong
Sales Associate/Service Writer at Summit Bicycles- Claim this Profile
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Bio
Experience
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Summit Bicycles
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United States
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Sporting Goods
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1 - 100 Employee
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Sales Associate/Service Writer
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Apr 2021 - Present
• Use Ascend RMS to assist customers and complete necessary store functions. • Engage with customers to build rapport and company loyalty. • Communicate with customers regarding service statuses and order statuses. • Use customer provided information to find the best personalized solution to their challenges. • Diagnose problems on bikes and wrote corresponding work orders for our mechanics. • Perform limited service on customer and shop bikes such as tube/tire changes, brake bleeds, brake adjustments, drivetrain adjustments, etc. • Maintaine a clean and presentable sales floor through collaborative organization with other employees. • Place orders for products according to stock needs and special orders for customers. • Receive packages and merchandise. • Pick and tag merchandise requested for in-store transfers by other company locations. • Build merchandise to be used for display purposes. Show less
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Safeway
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Retail
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700 & Above Employee
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Courtesy Clerk
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Mar 2020 - Mar 2021
• Bagged merchandise for customers • Collected and returned shopping carts from parking lot. • Restocked and organized merchandise throughout store. • Performed sweeps of the store to ensure cleanliness. • Assisted customers with large purchases by carrying items to vehicles. • Assisted curbside delivery crew with picking items for customers when needed • Brought merchandise to customers for curbside delivery • Bagged merchandise for customers • Collected and returned shopping carts from parking lot. • Restocked and organized merchandise throughout store. • Performed sweeps of the store to ensure cleanliness. • Assisted customers with large purchases by carrying items to vehicles. • Assisted curbside delivery crew with picking items for customers when needed • Brought merchandise to customers for curbside delivery
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Education
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San Jose State University
Bachelor of Engineering - BE, Mechanical Engineering -
Pioneer High School
High School Diploma