Derrick Fong

Sales Associate/Service Writer at Summit Bicycles
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Contact Information
us****@****om
(386) 825-5501
Location
US

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Experience

    • United States
    • Sporting Goods
    • 1 - 100 Employee
    • Sales Associate/Service Writer
      • Apr 2021 - Present

      • Use Ascend RMS to assist customers and complete necessary store functions. • Engage with customers to build rapport and company loyalty. • Communicate with customers regarding service statuses and order statuses. • Use customer provided information to find the best personalized solution to their challenges. • Diagnose problems on bikes and wrote corresponding work orders for our mechanics. • Perform limited service on customer and shop bikes such as tube/tire changes, brake bleeds, brake adjustments, drivetrain adjustments, etc. • Maintaine a clean and presentable sales floor through collaborative organization with other employees. • Place orders for products according to stock needs and special orders for customers. • Receive packages and merchandise. • Pick and tag merchandise requested for in-store transfers by other company locations. • Build merchandise to be used for display purposes. Show less

    • Retail
    • 700 & Above Employee
    • Courtesy Clerk
      • Mar 2020 - Mar 2021

      • Bagged merchandise for customers • Collected and returned shopping carts from parking lot. • Restocked and organized merchandise throughout store. • Performed sweeps of the store to ensure cleanliness. • Assisted customers with large purchases by carrying items to vehicles. • Assisted curbside delivery crew with picking items for customers when needed • Brought merchandise to customers for curbside delivery • Bagged merchandise for customers • Collected and returned shopping carts from parking lot. • Restocked and organized merchandise throughout store. • Performed sweeps of the store to ensure cleanliness. • Assisted customers with large purchases by carrying items to vehicles. • Assisted curbside delivery crew with picking items for customers when needed • Brought merchandise to customers for curbside delivery

Education

  • San Jose State University
    Bachelor of Engineering - BE, Mechanical Engineering
    2021 - 2026
  • Pioneer High School
    High School Diploma
    2017 - 2021

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