Derrick Dykes
Customer Success Manager at Size Stream- Claim this Profile
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Bio
Lynne McDaniel, SPHR
It was both an honor and privilege to work with Derrick in his capacity as Regional Trainer of NA and later as District Manager. He is a thoughtful, strategic and caring leader who exhibits exemplary servant leadership at all times. Derrick has a innate ability to foster long standing, trusting and credible relationships with his teams, leaders, stakeholders and business partners. He consistently demonstrates a commitment to accountability, growth and development of those he leads and is a mentor to his peers and business partners. Derrick excels at being innovative and inspires his teams to perform at their best especially when faced with strong adversity. He tirelessly motivates others around him to strive for results and drive top line sales and team performance. Derrick is a leadership asset to any company and team. He is a true pleasure to work with and has an uncompromising work ethic and integrity. Thank you Derrick for your awesome partnership. It was a pleasure!
Mike Carter
The scope and significance of Derrick's business development work as a District Manager responsible for 20 stores, in 6 states, and over $30 million dollars in sales cannot be overstated. In his almost 7 years in the role, Derrick permanently revolutionized the meaning of change leadership at Brooks Brothers. During his time with us, Derrick consistently hired exceptional sales leadership managers and associates. Derrick possesses one of the most exciting and inventive minds in the retail business. Simply put, Derrick's original business development methods helped build strong relationships in communities which helped drive positive business results. He successfully oversaw retail and outlet operations, including staff supervision, training, budgeting, cost control, customer service, sales and marketing, strategic planning, loss prevention control, corporate programs, promotions, and store openings and closings. He was instrumental in leading the way in driving our efforts in improving new client acquisition efforts in his role as Credit Ambassador, leading his team and positively influencing his peers. In addition, his leadership role within the organization as Social Purpose Ambassador led to exceptional results in our support of charitable organizations such as St. Jude Children’s Hospital, Make A Wish, to name a few. It is his expertise in change leadership, management, and brand awareness that sets him apart from his peers. Prior to being promoted to District Manager, Derrick worked for me as as a store manager in our Knoxville, TN and Charlotte, NC locations, and was promoted to my Regional Training Manager where his leadership and development skills were instrumental in supporting the Southeast territory, leading to enhanced sales, improved leadership and coaching skills throughout all of the stores he was responsible for as well as enhanced succession planning opportunities for supervisors, assistant mangers, and store managers as well. Derrick worked closely with our corporate partners in IT, HR, Store Ops, the Golden Fleece Foundation, Customer Relationship Management Department, Made to Measure, Marketing, and Planning and Allocation and was viewed as a functional expert in all previously mentioned areas not only by his corporate contacts, but by his peers in the field as well. He is a "master collaborator". Derrick's gifts lie in engineering processes that empower employees to contribute to a transformative vision, while reinforcing the company’s aesthetics, values, mission, and overall brand identity. He is a business development guru who understands that it is how a brand operates internally that ultimately aids in the perceived identity of a retail company which attracts top talent and boosts sales. Derrick is a refreshing and singular talent within the retail industry. He triumphs because of the passion that he injects into his work and in all employees he oversees through his transformational advocacy as a change leader. Su
Lynne McDaniel, SPHR
It was both an honor and privilege to work with Derrick in his capacity as Regional Trainer of NA and later as District Manager. He is a thoughtful, strategic and caring leader who exhibits exemplary servant leadership at all times. Derrick has a innate ability to foster long standing, trusting and credible relationships with his teams, leaders, stakeholders and business partners. He consistently demonstrates a commitment to accountability, growth and development of those he leads and is a mentor to his peers and business partners. Derrick excels at being innovative and inspires his teams to perform at their best especially when faced with strong adversity. He tirelessly motivates others around him to strive for results and drive top line sales and team performance. Derrick is a leadership asset to any company and team. He is a true pleasure to work with and has an uncompromising work ethic and integrity. Thank you Derrick for your awesome partnership. It was a pleasure!
Mike Carter
The scope and significance of Derrick's business development work as a District Manager responsible for 20 stores, in 6 states, and over $30 million dollars in sales cannot be overstated. In his almost 7 years in the role, Derrick permanently revolutionized the meaning of change leadership at Brooks Brothers. During his time with us, Derrick consistently hired exceptional sales leadership managers and associates. Derrick possesses one of the most exciting and inventive minds in the retail business. Simply put, Derrick's original business development methods helped build strong relationships in communities which helped drive positive business results. He successfully oversaw retail and outlet operations, including staff supervision, training, budgeting, cost control, customer service, sales and marketing, strategic planning, loss prevention control, corporate programs, promotions, and store openings and closings. He was instrumental in leading the way in driving our efforts in improving new client acquisition efforts in his role as Credit Ambassador, leading his team and positively influencing his peers. In addition, his leadership role within the organization as Social Purpose Ambassador led to exceptional results in our support of charitable organizations such as St. Jude Children’s Hospital, Make A Wish, to name a few. It is his expertise in change leadership, management, and brand awareness that sets him apart from his peers. Prior to being promoted to District Manager, Derrick worked for me as as a store manager in our Knoxville, TN and Charlotte, NC locations, and was promoted to my Regional Training Manager where his leadership and development skills were instrumental in supporting the Southeast territory, leading to enhanced sales, improved leadership and coaching skills throughout all of the stores he was responsible for as well as enhanced succession planning opportunities for supervisors, assistant mangers, and store managers as well. Derrick worked closely with our corporate partners in IT, HR, Store Ops, the Golden Fleece Foundation, Customer Relationship Management Department, Made to Measure, Marketing, and Planning and Allocation and was viewed as a functional expert in all previously mentioned areas not only by his corporate contacts, but by his peers in the field as well. He is a "master collaborator". Derrick's gifts lie in engineering processes that empower employees to contribute to a transformative vision, while reinforcing the company’s aesthetics, values, mission, and overall brand identity. He is a business development guru who understands that it is how a brand operates internally that ultimately aids in the perceived identity of a retail company which attracts top talent and boosts sales. Derrick is a refreshing and singular talent within the retail industry. He triumphs because of the passion that he injects into his work and in all employees he oversees through his transformational advocacy as a change leader. Su
Lynne McDaniel, SPHR
It was both an honor and privilege to work with Derrick in his capacity as Regional Trainer of NA and later as District Manager. He is a thoughtful, strategic and caring leader who exhibits exemplary servant leadership at all times. Derrick has a innate ability to foster long standing, trusting and credible relationships with his teams, leaders, stakeholders and business partners. He consistently demonstrates a commitment to accountability, growth and development of those he leads and is a mentor to his peers and business partners. Derrick excels at being innovative and inspires his teams to perform at their best especially when faced with strong adversity. He tirelessly motivates others around him to strive for results and drive top line sales and team performance. Derrick is a leadership asset to any company and team. He is a true pleasure to work with and has an uncompromising work ethic and integrity. Thank you Derrick for your awesome partnership. It was a pleasure!
Mike Carter
The scope and significance of Derrick's business development work as a District Manager responsible for 20 stores, in 6 states, and over $30 million dollars in sales cannot be overstated. In his almost 7 years in the role, Derrick permanently revolutionized the meaning of change leadership at Brooks Brothers. During his time with us, Derrick consistently hired exceptional sales leadership managers and associates. Derrick possesses one of the most exciting and inventive minds in the retail business. Simply put, Derrick's original business development methods helped build strong relationships in communities which helped drive positive business results. He successfully oversaw retail and outlet operations, including staff supervision, training, budgeting, cost control, customer service, sales and marketing, strategic planning, loss prevention control, corporate programs, promotions, and store openings and closings. He was instrumental in leading the way in driving our efforts in improving new client acquisition efforts in his role as Credit Ambassador, leading his team and positively influencing his peers. In addition, his leadership role within the organization as Social Purpose Ambassador led to exceptional results in our support of charitable organizations such as St. Jude Children’s Hospital, Make A Wish, to name a few. It is his expertise in change leadership, management, and brand awareness that sets him apart from his peers. Prior to being promoted to District Manager, Derrick worked for me as as a store manager in our Knoxville, TN and Charlotte, NC locations, and was promoted to my Regional Training Manager where his leadership and development skills were instrumental in supporting the Southeast territory, leading to enhanced sales, improved leadership and coaching skills throughout all of the stores he was responsible for as well as enhanced succession planning opportunities for supervisors, assistant mangers, and store managers as well. Derrick worked closely with our corporate partners in IT, HR, Store Ops, the Golden Fleece Foundation, Customer Relationship Management Department, Made to Measure, Marketing, and Planning and Allocation and was viewed as a functional expert in all previously mentioned areas not only by his corporate contacts, but by his peers in the field as well. He is a "master collaborator". Derrick's gifts lie in engineering processes that empower employees to contribute to a transformative vision, while reinforcing the company’s aesthetics, values, mission, and overall brand identity. He is a business development guru who understands that it is how a brand operates internally that ultimately aids in the perceived identity of a retail company which attracts top talent and boosts sales. Derrick is a refreshing and singular talent within the retail industry. He triumphs because of the passion that he injects into his work and in all employees he oversees through his transformational advocacy as a change leader. Su
Lynne McDaniel, SPHR
It was both an honor and privilege to work with Derrick in his capacity as Regional Trainer of NA and later as District Manager. He is a thoughtful, strategic and caring leader who exhibits exemplary servant leadership at all times. Derrick has a innate ability to foster long standing, trusting and credible relationships with his teams, leaders, stakeholders and business partners. He consistently demonstrates a commitment to accountability, growth and development of those he leads and is a mentor to his peers and business partners. Derrick excels at being innovative and inspires his teams to perform at their best especially when faced with strong adversity. He tirelessly motivates others around him to strive for results and drive top line sales and team performance. Derrick is a leadership asset to any company and team. He is a true pleasure to work with and has an uncompromising work ethic and integrity. Thank you Derrick for your awesome partnership. It was a pleasure!
Mike Carter
The scope and significance of Derrick's business development work as a District Manager responsible for 20 stores, in 6 states, and over $30 million dollars in sales cannot be overstated. In his almost 7 years in the role, Derrick permanently revolutionized the meaning of change leadership at Brooks Brothers. During his time with us, Derrick consistently hired exceptional sales leadership managers and associates. Derrick possesses one of the most exciting and inventive minds in the retail business. Simply put, Derrick's original business development methods helped build strong relationships in communities which helped drive positive business results. He successfully oversaw retail and outlet operations, including staff supervision, training, budgeting, cost control, customer service, sales and marketing, strategic planning, loss prevention control, corporate programs, promotions, and store openings and closings. He was instrumental in leading the way in driving our efforts in improving new client acquisition efforts in his role as Credit Ambassador, leading his team and positively influencing his peers. In addition, his leadership role within the organization as Social Purpose Ambassador led to exceptional results in our support of charitable organizations such as St. Jude Children’s Hospital, Make A Wish, to name a few. It is his expertise in change leadership, management, and brand awareness that sets him apart from his peers. Prior to being promoted to District Manager, Derrick worked for me as as a store manager in our Knoxville, TN and Charlotte, NC locations, and was promoted to my Regional Training Manager where his leadership and development skills were instrumental in supporting the Southeast territory, leading to enhanced sales, improved leadership and coaching skills throughout all of the stores he was responsible for as well as enhanced succession planning opportunities for supervisors, assistant mangers, and store managers as well. Derrick worked closely with our corporate partners in IT, HR, Store Ops, the Golden Fleece Foundation, Customer Relationship Management Department, Made to Measure, Marketing, and Planning and Allocation and was viewed as a functional expert in all previously mentioned areas not only by his corporate contacts, but by his peers in the field as well. He is a "master collaborator". Derrick's gifts lie in engineering processes that empower employees to contribute to a transformative vision, while reinforcing the company’s aesthetics, values, mission, and overall brand identity. He is a business development guru who understands that it is how a brand operates internally that ultimately aids in the perceived identity of a retail company which attracts top talent and boosts sales. Derrick is a refreshing and singular talent within the retail industry. He triumphs because of the passion that he injects into his work and in all employees he oversees through his transformational advocacy as a change leader. Su
Experience
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Size Stream
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United States
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Retail Apparel and Fashion
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1 - 100 Employee
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Customer Success Manager
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Aug 2023 - Present
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Harbor Freight Tools
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United States
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Retail
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700 & Above Employee
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Retail Store Manager
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Mar 2021 - Aug 2023
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Brooks Brothers
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United States
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Retail
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700 & Above Employee
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District Sales Manager
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May 2014 - Feb 2021
Sales and Talent Developer for 20 stores who creates an inspiring environment to create paths of learning for future development in Retail and Factory location. • Recruited, hired, developed, and promoted multiple team members to key leadership positions.• Created onboarding programs for team leaders resulting in decreased turnover and increase productivity. • Plan, drive and control district sales performance, shrink and payroll to exceed goals to 20 stores. • Facilitated and staffed multiple store openings, remodels, and closures. • Coach, counsel and inspire Teams to consistently drive sales results at a local level with self-accountability. • Establish, demonstrate and teach customer satisfaction practices to Associates. • Train and update Associates on product knowledge, selling and operational skills. • Leverage marketing tools (CRM), merchandising assortments and various reporting to maximize sales. • Ensure brand consistency through proper visual presentation utilizing current trend in the retail landscape. • Champion philanthropic and charitable efforts by fostering community relationships. Show less
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Project Developer and Manager - Brand Expansion
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Mar 2012 - May 2014
Develop and facilitate Company initiatives, historical milestones, and culture to new and existing store associates in an inspiring environment to create paths of learning for future development. • Created, scheduled, and facilitated successful inspiring Brand Orientations to new and remodeled stores while being fiscally responsible to business needs. • Onboarded new Store Leaders and Assistant Store Leaders to Brooks Brother’s culture in North America and Canada. • Partnered with Canadian Country Manager to create programs designed to maximize the new store opening process and improve results in under-performing stores.• Collaborated with Global Store Front team to develop and produce training documents for the Companies new POS, Back Office systems, and BAGA program (Buy Anywhere Get Anywhere). Show less
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Regional Training Manager
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Mar 2009 - Mar 2012
Responsible for strategic and tactical execution of talent acquisition, human resources initiatives, and Company training efforts, for this multi-channel, multi-state specialty retailer. • Effectively direct and manage HR initiatives in all areas including talent acquisition, benefits analysis and administration, performance evaluation, succession planning, employee relations and HR communications. • Recruited, trained and onboarded new Field Leaders and existing managers in 28 stores in the Southeast Region.• Maintain employee relations, counseling, and grievance procedures. Coordinated and created progressive discipline process; counsel to managers and assist in documentation creation. • Developed, conducted, and trained for seminars on History, Culture, Values, Operations, & Selling Culture. • Collaborated with regional partners on annual performance appraisals for Managers and Assistant Store Managers within the region. • Maintain and update employee handbook, develop Company training documents and training tools.• Recruit & train Store Managers to maximize sales promotions, strategic planning, P&L management, Loss Prevention, Process improvement & recruiting. • Lead various committees to improve workplace environment and sales efforts. Show less
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Training Store Manager
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Jul 2005 - Mar 2009
Effectively Trained new Store Managers and assisted District Manager in maximizing sales and operational efforts while managing a store team of 15 associates and 5M in sales. • Trained new Store Leaders on Company initiatives, history, culture, and operations for a District of 12 stores which, included Special Order, men’s, women’s and children’s clothing. • Setting expense & sales plans to maximize store profits. • Outreached to local community to increase exposure of the Company brand and philanthropy efforts• Participated on various company sponsored committees for growth initiatives• Identified counseled and partnered with Company’s HR team to address associate opportunities for the store and neighboring stores. • Trained district stores and associates on Loss Prevention measures to exceed shrink plans. • Created and Conducted Annual Performance Appraisals for store team. • Performed opening, closing, and all operational duties. • Collaborated with District Manager to kick off company sponsored events for the district stores. Show less
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Dillard's Inc.
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United States
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Retail
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700 & Above Employee
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Store Manager
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Mar 2002 - Jul 2005
Managed the daily operations, hired, and developed team in a full-service department store facility. Sales volume location was 120,000 sq. feet and $10M. • Reported recruiting/retention metrics, budgets and forecasting data to executive management. • Improved store sales shrink and profit performance. Achieved bonus annually. • Mentored and trained subordinate managers for succession and promotion. • Developed staffing plans based upon business forecasts, promotional calendar, store layout to satisfy and effectively service customer needs. • Recruited, hired, and trained staffs of 6 sales managers and over 120 employees. • Negotiated conflict resolution. Conducted performance appraisals and reviews. • Developed and implemented sales, merchandising plans and marketing initiatives. Show less
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Assistant Store Manager
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Jun 1992 - Mar 2001
Trained all new talent, developed & maintained operational responsibilities for a 230,000 35M full-service department store facility. • Assisted store manager with the execution of daily operations and sales activities. • Coordinated the operation of non-selling and support departments (maintenance, dock, housekeeping, alterations, visual merchandising, and customer service). • Maintained plant and facilities by scheduling regular and preventive maintenance activities. • Trained selling and sales support staff • Prepared and reviewed associate schedules. • Monitored and controlled expenses to maximize profits. Implemented programs and controls for compliance with corporate policies and government regulations. • Introduced incentive production and pay programs for support and sales staff to improve operational efficiency, improve sales/salesmanship, and profit. Show less
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Education
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1988 - 1993
Midwestern State University
Bachelor of Business Administration (BBA), Marketing/Marketing Management, General
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