Experience

arriva

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Business Support Manager

  • 2001 - Present

  Ensure performance information is processed, recorded accurately and forwarded as required within specified timescales.Compile estimates and Final certified claims for BSOG liaising with DfT and other external bodies.Involvement in projects at group level including - Birst (Business Intelligence) - Workday HR system and integration with other systems - Heartbeat KPI DashboardProjects to date: - Paid Hours Analysis - Implement VMS throughout Arriva Midlands Ltd - GDA implementation throughout Arriva Midlands Ltd and maintain Arriva Shires Ltd - Evolve project at Arriva Midlands Ltd. - Inform system to Leicester and Derby depots - Driver CPC - TGX 200 (Wayfarer) - Written various in-house procedure manuals including: (a) Operations Manual (b) Process Manual for Duty Allocation (c) Process Manual for Evolve (d) Process Manual for Wayfarer 200 system (e) KPI Responsibilities to include:Development of systemsPreparation of processes for various projectsDevelopment and preparation of training materialDelivery of training to varying groups of staffPreparation of presentation materialPresentations to all levels of managementProject management to include:  Resource management  Risk management  Issue managementDeployment of systems to varying sites throughout Arriva Midlands

• General Manager Coalville

  • 2000 - 2003

  Fully responsible for all aspects of the business unit to include Health & Safety Preparation of Budgets Cost control Recruitment Conduct Meeting agreed KPI targets