Experience

Symphony Industrial AI - Digital Manufacturing

• United States
• Software Development
• 1 - 100 Employee

• Information Technology Support Specialist III

  • Dec 2019 - Present

  Provide on going technical support for Savigent employees and network infrastructure. Provide on going technical support for Savigent employees and network infrastructure.



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Systems Admin - Build-room Lead

  • Feb 2015 - Dec 2019

  • Manage over 5,000 Enterprise workstation users on a cloud-based system supporting Win 7, 10 throughout the United States • Administer Windows 2012 R2 Servers, MDT, CRM, Lotus Notes DB, My SQL, disaster recovery, cloud backup solutions • Supervise build-room operations, deploy windows 10 images to new PC setups, manage staff and resources for efficiency • Respond to level 3 escalations providing high level technical support for our customer base utilizing Service Now, Bomgar • Successfully migrated all our clients from Windows 7 to Windows 10 by Feb. 2019 deadline to maximize production • Edit and create basic scripts, batch file, and PowerShell to provide automation for some of our out dated systems • Work with desktop engineering team to test all hardware, software and deploy new build versions of win 10



Kaltec of Minnesota

• United States
• Information Technology & Services
• 1 - 100 Employee

• Managed Network Administrator

  • Mar 2014 - Jan 2015

  • Provided managed data services, network administration for clients, through Centrastage and remote access • Maintained and monitored Windows Servers 2008/2012, Windows 7, network connectivity maintaining SonicWALL’s • Configured, installed, and setup windows 2012 server farms on HyperV to roll out to new customers • Proactive desktop support for Win XP, Win 8, phone setups, troubleshooting of standard office applications • Disaster recovery solutions, cloud-based backup services



RITE

• Sartell, MN

• Technical Support Representative II

  • May 2011 - Oct 2012

  • Configured, setup and maintained Microsoft RMS and POS 2009, provided support for business system RITE customers • Installed Windows 2003/2008 servers to configure and setup SQL Server 2005/2008 to use as the backend for RMS • Testing of custom developed applications utilizing Virtual Machines via VMWare Server 2.0/VMWare workstation 9 • Created automated backup solutions for SQL Database’s to improve performance and availability • Provided end users with custom created “how to’s” and technical documentation • Remote support via RDP, VNC, and onsite for WinXp, Win 7 and business applications (RMS, Office, POS) • Configured Remote Access, wired and wireless networks, new hardware and point of sales in store setup • End user support for Motorola and Symbol handhelds • Primary contact for clients, recommending new technologies and software solutions



Skog Consulting

• Greater Minneapolis-St. Paul Area; Duluth, MN

• Owner/Principal Consultant

  • Dec 2005 - Dec 2008

  • Provided IT consulting services to a wide variety of clients, including large and small businesses, and home users • Configure and setup of all computer systems, Microsoft servers 2003/2008, LAN/WAN, desktops, and laptops • Win XP, Vista, Win7 support and troubleshooting, onsite support, phone support, and training services • Support for all Microsoft applications, hardware recommendations, OS installs, support for hand held devices • Provided IT consulting services to a wide variety of clients, including large and small businesses, and home users • Configure and setup of all computer systems, Microsoft servers 2003/2008, LAN/WAN, desktops, and laptops • Win XP, Vista, Win7 support and troubleshooting, onsite support, phone support, and training services • Support for all Microsoft applications, hardware recommendations, OS installs, support for hand held devices



Drywall Supply Inc

• Saint Michael

• Network Engineer

  • Dec 2003 - Jul 2005

  • Upgraded Win 2000 servers to 2003, Installed new Dell Power edge servers to increase system uptime and performance • Administered and configured four 2K3 servers and 2k3 Terminal Server, 3 Unix/Linux servers on a LAN/WAN • Maintained SQL databases, Implemented network security • End user Support for MS Office, Goldmine, Teletrax, Docman, Dimensions, P.O.S and Dispatch systems • Managed Cisco routers and switches, provided user support for all network issues at all remote locations across WAN • Maintained system backups, New PC rollouts/upgrades XP SP2, User and staff training • Setup and coordination of new facilities, including running cabling, researched and execute industry standards for new sites



AcmeLAN Consulting

• Greater Minneapolis-St. Paul Area, MN

• Sub-Contractor

  • Dec 2002 - Dec 2003

  • High end support for Corporate, small to medium size business, home office and home users •Supported installed configured Firewalls, Microsoft Servers, NT-2003 and Terminal Servers, 95-XP workstations, various applications and office packages, with occasional Novell and Unix support • Configured/Implemented new networks and all hardware…Provided consultation to new clients and proposals to maximize environment • High end support for Corporate, small to medium size business, home office and home users •Supported installed configured Firewalls, Microsoft Servers, NT-2003 and Terminal Servers, 95-XP workstations, various applications and office packages, with occasional Novell and Unix support • Configured/Implemented new networks and all hardware…Provided consultation to new clients and proposals to maximize environment



CDI Consulting

• Minneapolis-St. Paul Area

• Technical Support - Consultant

  • Sep 2000 - Dec 2002

  • Provided technical services for OPUS Corp. Target Corp. General Mills and Fortis Health of over 6000 users in total • Phone and desktop support for Win95/98/NT/2k/XP, Office 2k, Support network software and hardware issues • Participated in multiple migration projects, NT to Win2k via Sysprep, Ghost, Novell to Windows NT Server environment, Windows 2k to XP, Lotus Notes to Outlook 2k, Implemented Audit, and Norton Anti-virus, RAS users to Nortel VPN • Software training for end users to maximize potential • Software packaging via kix scripts Wise installer



Bonestroo, Rosene, Anderlik, & Associates

• Roseviille, MN

• Network Administrator

  • Apr 1998 - Jul 2000

  • Administered 15 Win NT Servers on a LAN/WAN, Implemented Domain Model, Network Security, Exchange 5.5, SMS 2.0, SQL 7, and Proxy Servers to maximize system uptime and reliability • Managed helpdesk and staff, supported and trained users of Win95/98/NT, Office 98/2000 • Managed Cisco routers, installed Cat5, patch panels, switches and hubs • Administered 15 Win NT Servers on a LAN/WAN, Implemented Domain Model, Network Security, Exchange 5.5, SMS 2.0, SQL 7, and Proxy Servers to maximize system uptime and reliability • Managed helpdesk and staff, supported and trained users of Win95/98/NT, Office 98/2000 • Managed Cisco routers, installed Cat5, patch panels, switches and hubs