Network Administrator - Level 1

• Feb 2023 - Present

IT Support Representative

• Dec 2021 - Feb 2023

• Supported over 40 different centers nationwide with their IT needs both remotely and occasionally on-site. • Utilized general and complex troubleshooting techniques to resolve all manner of issues concerning hardware, software, network connectivity, servers, printers, and other peripheral devices daily on the Level 1 Support team. • Supported over 40 different centers nationwide with their IT needs both remotely and occasionally on-site. • Utilized general and complex troubleshooting techniques to resolve all manner of issues concerning hardware, software, network connectivity, servers, printers, and other peripheral devices daily on the Level 1 Support team.

Home Health Aide

• Mar 2020 - Aug 2022

• Maintained clean and well-organized environment to promote client happiness and safety. • Aided client in daily life activities and provided appropriate assistance when needed. • Assisted client by running errands, preparing meals, and other tasks. • Maintained clean and well-organized environment to promote client happiness and safety. • Aided client in daily life activities and provided appropriate assistance when needed. • Assisted client by running errands, preparing meals, and other tasks.

Help Desk Analyst

• Jun 2021 - Nov 2021

• Provided first line IT support on the Level 1 Service Desk, supporting end users with all manner of hardware, software, and connectivity issues through calls and ticketing software. • Ensured that tickets were created, updated, resolved, and escalated accurately according to organizational standards, while also providing detailed and informative documentation. • Managed and maintained various types of end user accounts and devices on a national scale. • Provided first line IT support on the Level 1 Service Desk, supporting end users with all manner of hardware, software, and connectivity issues through calls and ticketing software. • Ensured that tickets were created, updated, resolved, and escalated accurately according to organizational standards, while also providing detailed and informative documentation. • Managed and maintained various types of end user accounts and devices on a national scale.

Equipment Clerk II

• Dec 2020 - Jun 2021

• Collaborated with the Supply and Repair teams to test, repair, replace, and provide IT equipment for all of the Burlington Stores Inc. locations and offices. • Utilized ticketing software to manage, prioritize, and resolve tickets; keeping track of requests as received, and providing documentation for equipment tracking and asset management purposes. • Organized, categorized, and accounted for various kinds of equipment, including desktops, printers, network devices, mobile devices, payment terminals, cables, and more. • Shipped items using FedEx Ship Manager. • Delivered equipment to local offices using company van. Show less