Dermott C.
Inside Sales Manager at LWKS- Claim this Profile
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Topline Score
Bio
Fabrizio Di Bagno
I’ve know Dermott for many years from our interactions when he ran the support team in Editahare EMEA. Dermott also helped project managed many of our onsite installations with his team. He was always there when needed and always displayed customer empathy. Great to work with.
Heiko Schlüter
Dermott is one of those rare people that seems to have unlimited capacity. While managing a dedicated support team he was also responsible for project managing installations across the regions. He is a great communicator and really knows how to get the job done even when thrown multiple curveballs.
Fabrizio Di Bagno
I’ve know Dermott for many years from our interactions when he ran the support team in Editahare EMEA. Dermott also helped project managed many of our onsite installations with his team. He was always there when needed and always displayed customer empathy. Great to work with.
Heiko Schlüter
Dermott is one of those rare people that seems to have unlimited capacity. While managing a dedicated support team he was also responsible for project managing installations across the regions. He is a great communicator and really knows how to get the job done even when thrown multiple curveballs.
Fabrizio Di Bagno
I’ve know Dermott for many years from our interactions when he ran the support team in Editahare EMEA. Dermott also helped project managed many of our onsite installations with his team. He was always there when needed and always displayed customer empathy. Great to work with.
Heiko Schlüter
Dermott is one of those rare people that seems to have unlimited capacity. While managing a dedicated support team he was also responsible for project managing installations across the regions. He is a great communicator and really knows how to get the job done even when thrown multiple curveballs.
Fabrizio Di Bagno
I’ve know Dermott for many years from our interactions when he ran the support team in Editahare EMEA. Dermott also helped project managed many of our onsite installations with his team. He was always there when needed and always displayed customer empathy. Great to work with.
Heiko Schlüter
Dermott is one of those rare people that seems to have unlimited capacity. While managing a dedicated support team he was also responsible for project managing installations across the regions. He is a great communicator and really knows how to get the job done even when thrown multiple curveballs.
Experience
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LWKS
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United Kingdom
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Software Development
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1 - 100 Employee
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Inside Sales Manager
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Jan 2023 - Present
* Effectively answering customer questions * Collaborating with the marketing department * Maintaining an accurate record of all leads and sales * Preparing accurate sales forecasts * Recommending and implementing improvements to current sales practices and procedures as needed * Addressing and resolving customer complaints * Effectively answering customer questions * Collaborating with the marketing department * Maintaining an accurate record of all leads and sales * Preparing accurate sales forecasts * Recommending and implementing improvements to current sales practices and procedures as needed * Addressing and resolving customer complaints
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Crescent Records Studio
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United Kingdom
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Music
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Studio Manager
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Jun 2021 - Present
* Overseeing and coordinating studio operations * Scheduling studio time and managing bookings * Maintaining studio equipment * Setting up and break down after sessions * Overseeing and coordinating studio operations * Scheduling studio time and managing bookings * Maintaining studio equipment * Setting up and break down after sessions
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EditShare
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United States
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Software Development
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1 - 100 Employee
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May 2020 - Apr 2021
Working alongside our Channel Partners across the EMEA/APAC region managing all facets of support renewals. Positioning services and escalating pain points to the RSM and Customer Success team. Augmenting the upsell and cross-sell opportunities resulting in customer retention.
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Jun 2015 - May 2020
Responsible for building excellent relationships with customers and channel partners across the regions to align services to business objectives. Managing and leading local and remote service teams. Implement and manage SLAs ensuring delivery of service to agreed levels. Escalation point for incidents where exceptional business impact is experienced to ensure appropriate resolution.
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Jun 2010 - Jun 2015
Responsible for building excellent relationships with customers and channel partners across the EMEA region to align services to business objectives. Managing and leading local service teams. Implement and manage SLAs ensuring delivery of service to agreed levels. Escalation point for incidents where exceptional business impact is experienced to ensure appropriate resolution.
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Dec 2006 - Jun 2010
Responsible for planning, coordinating, and monitoring logistics operations such as warehousing, inventory, transportation, and supply chain processes for the EMEA region.
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AV Sense
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India
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AV Design Consultant/Project Manager
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2004 - 2005
Consulting client’s requirement, producing a full AV system specification. Designing bespoke furniture designed around the chosen audiovisual equipment to achieve optimum sound and vision. Dealing with all typical design stages including surveying the premise to foresee any problems that might occur, sketch designs and the use of 3D visualization to demonstrate possible solutions, working detail drawings, subcontracting furniture manufacturers and supervision during installation. Consulting client’s requirement, producing a full AV system specification. Designing bespoke furniture designed around the chosen audiovisual equipment to achieve optimum sound and vision. Dealing with all typical design stages including surveying the premise to foresee any problems that might occur, sketch designs and the use of 3D visualization to demonstrate possible solutions, working detail drawings, subcontracting furniture manufacturers and supervision during installation.
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Architectural 3D Visualiser
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2003 - 2004
Close collaboration with architects to create photo-realistic 3D images and animations for proposed buildings and developments Close collaboration with architects to create photo-realistic 3D images and animations for proposed buildings and developments
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Creative Director/ Animator
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2002 - 2003
A feature-length documentary dealing with scientific subject matter that needed to be simplified by using 3D visuals and animation, including scenes from space, underground streams, the human body and blood cells. As part of a small production team, the role required versatility and the ability to adapt to any situation from day to day. This ranged from educating the director and producer of the potential and limitations of 3D visuals, as this was their first experience of using this medium, as well as close collaboration with the production team to achieve the right result. Show less
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Education
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1997 - 2000
London Metropolitan University
Furniture Design and Technology, BA Hons (2:1)
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