Experience

Emtiro Health
• United States
• Hospitals and Health Care
• 1 - 100 Employee
• Business Analyst

  • Jul 2019 - Present


Northwest Community Care Network

• United States
• Medical Practices
• 1 - 100 Employee

• Quality Improvement Coordinator

  • Jul 2014 - Jul 2019

  Interim Network Systems Administrative Manager May 2015 – May 2016 • Provided business analysis and quality validation for new platforms and updates to Podio CRM and Case Management Information System • Collaborated with hospital and primary care physicians; providing data analysis for improving quality measures. • Responsible for producing system/product demo for key stakeholders and staff at the end of production iterations (Podio, Provider Portal, and CMIS Software) • Responsible for setting up CMIS/Provider Portal/ Pharmac-E Home accounts for new staff and collaborating with central office support regarding system issues. • Collaborate with provider services and care management development teams following Scrum methodology



LabCorp

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Supervisor

  • Dec 2013 - Jul 2014

  • Responsible for application troubleshooting for fellow employees and reporting to management• Provided business analysis and quality validation for new platforms and updates to mPower and SIS system• Responsible for producing system/product demo for key stakeholders and staff at the end of production iterations (mPower and SIS system)• Utilized technology that includes Turnstyle for daily work totals, posting of patient information at the set production level, and Billing Exceptions Report in an electronic format. • Provided exceptional customer service to LabCorp customers by troubleshooting incorrect and/or missing ICD codes, patient information, etc• Educate fellow employees/customers on new systems/software to ensure that we deliver effective and efficient service to our customers

• Admin Team Lead

  • Jul 2011 - Dec 2013



Guilford College

• United States
• Higher Education
• 300 - 400 Employee

• Work Study/Internship

  • Aug 2007 - May 2011

  • Facility management: Inventory sports team equipment and oversee operations • Manage front desk staff and weight room utilization • Assist student athletes with assigning sporting equipment • Student assistant coach: film team practices and games, and analyze team strengths and weaknesses • Assist with athletic events and interact with the public regarding events • Facility management: Inventory sports team equipment and oversee operations • Manage front desk staff and weight room utilization • Assist student athletes with assigning sporting equipment • Student assistant coach: film team practices and games, and analyze team strengths and weaknesses • Assist with athletic events and interact with the public regarding events