Experience

Jan-Pro Cleaning Systems

• United States
• Facilities Services
• 1 - 100 Employee

• Business Development Manager

  • 2020 - Present

  - Create cold call strategies to attract new business- Draft proposals to obtain new accounts of business and specific customer requests- Negotiate contracts with the focused aim of maximizing profits- Contribute over $570,00 0 of annual sales in 2019- Contribute over $1.2 million of annual sales in 2021- Implement account concierge service model for seamless transitions and increase transparency- Execute new client management and business relationships between customer and owner operators- Work closely with Service Operations to ensure customer expectations are exceeded- Develop and implement policies, procedures and process improvement initiatives to improve account retention- Create marketing collaterals to increase monthly sales revenue.- Manage social media to increase business presence and brand awareness Show less

• Field Operations

  • Aug 2016 - Present

  - Managed the activities of over seventy business owners and customer base across six counties.- Worked closely with internal partners to ensure sales targets and growth were fully supported- Developed and implemented policies, procedures and process improvement initiatives to improve account retention- Conducted hands on training in the field and in a classroom setting- Monitored accounts to exceed customer satisfaction. - Root caused and resolved customer questions, issues and complaints.- Managed the time reporting application to ensure accurate wages were dispersed- Identified, vetted and interviewed prospects for large customer accounts- Maximized efficiencies in existing SOPs and strategize to implement improvements Show less



Hazleton Are Recreation Program

• Strength Coach

  • Jun 2017 - Present

  Design each class to match the skill and learning levels of all participant. Suggest exercise modifications to individual students to avoid strain and injury. Correct dangerous movements and suggested alternate exercises. Promote club programs, products and services to participants. Design each class to match the skill and learning levels of all participant. Suggest exercise modifications to individual students to avoid strain and injury. Correct dangerous movements and suggested alternate exercises. Promote club programs, products and services to participants.

• Administrative Assistant

  • Oct 2016 - Aug 2017

  Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Collected customer feedback and made process changes to exceed customer satisfaction goals. Facilitated working relationships with franchise owners and building management. Managed outstanding invoices and skill in working with customers, vendors and management. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Collected customer feedback and made process changes to exceed customer satisfaction goals. Facilitated working relationships with franchise owners and building management. Managed outstanding invoices and skill in working with customers, vendors and management.