Community Manager

• Dec 2022 - Present

Community Manager Team Lead

• Oct 2021 - Dec 2022

Manager

• Dec 2016 - Dec 2021

At Spaces, we offer fully serviced office space in an upmarket, professional environment on flexible lease terms; offering entrepreneurs access to the facilities and staff assistance they require to take their business to the next level. I am managing a 4,000 m² building of fully serviced office space set in a prime location in Cape Town. Our building is Four Star Green Star certified by the GBCSA. I am responsible for the daily operations of the centre from sales, HR, debt collection to facilities management. I deal daily with centre budgets, the implementation of new processes, reporting and project management, staff & technical training, stock control, staff appraisals, billing, client relations, contractor liaison and quality Control.I consistently drive excellence amongst the team, as it encourages each team member to become a better person. I have encouraged my team to get involved in team-building events such as The GUN Run, to promote a healthy life style. I attend SME networking functions to increase our current brand awareness from time to time. I also ensure strict compliance with Health & Safety regulations at all time. My responsibilities do not only include managing our staff complement but also includes our contracted staff (reception, cleaning and maintenance), as well as making sure our onsite café fall in the provided parameters of operations. Show less

Assistant Centre Manager

• Mar 2014 - Dec 2016

As an assistant manager, you need to be well rounded and a great people’s person. In my daily roll, I assisted and helped our reception team, IT department, our onsite café and all internal clients which might require my assistance. In my roll, I look after the centre and this is done by managing support staff (cleaners) as well as a team of maintenance workers. I deal with any queries that might arise from our clients, which involve upgrades in offices, billing queries and maintenance issues.I am also in charge of placing orders for our building which include cleaning products, Ciro orders for our vending machines and hygiene products for our bathrooms. I also assist in procurement of new vendors when needed.I oversee the IT department, and assist the team when assistance is required. With my IT background it is easy to assist any IT query our clients might have.I conduct training with my support staff on a weekly basis, and work out new procedures for them on regular basis. This would include manuals and on the job training.I also assist in cross training with other staff members, as it is important to have team members that can assist and step into any roll if the need arises. This roll has taught me to be a giver to those around me. I find a rewarding to see those around be grow in not only their work life but in their private capacity as well. Show less

ICT Technician

• Mar 2012 - Mar 2014

In my position as ICT technician, I had to make sure that the following services were kept up and looked after:ADSL linesFibre line (make sure all equipment was functioning correctly and phoning the supplier for replacement parts if needed)Multifunction printers (Loading network drivers for clients, and ordering stock for printers when needed)Commwizard phone system (loading clients into the phone system)SNOM phones (setting clients up on the SNOM phone range that we supply)Managing the VLAN system for the client (data allocations)Capturing billing items on the company billing systemAssisting with billing checks every monthSetting up access tags for clients on the Impro system.Looking after the CCTV systemTraining other staff member on Basic IT.Onsite IT support was provided to all clients in the building.This was done via setting up computers for clients, printers, routers, phones, and any other digital devices that might need configuration.A SLA with the client in place for 45 minute turnaround time on call outs. Show less

IT Consultant

• Mar 2011 - Mar 2012

Providing exceptional customer service to my clients via IT hardware sales, IT quotes and IT call outs (onsite and remote). Providing the right solution for the right job was the most important aspect of my position. Providing exceptional customer service to my clients via IT hardware sales, IT quotes and IT call outs (onsite and remote). Providing the right solution for the right job was the most important aspect of my position.

IT Engineer

• Aug 2009 - Apr 2011

Day to day operations as the IT engineer for the Durban factory. Duties included, IT support and finding solutions to ageing infrastructure. I worked closely with the electrical engineers to make sure all systems were online 24/7. Day to day operations as the IT engineer for the Durban factory. Duties included, IT support and finding solutions to ageing infrastructure. I worked closely with the electrical engineers to make sure all systems were online 24/7.

Support Engineer

• 2005 - 2007