Experience

Little Creek Casino Resort

• United States
• Gambling Facilities and Casinos
• 100 - 200 Employee

• Hotel Housekeeping Manager

  • Aug 2023 - Present

  Shelton, Washington, United States



Silver Cloud Hotels

• United States
• Hospitality
• 1 - 100 Employee

• Front Office Manager

  • Aug 2021 - Jul 2022

  Point ruston Managed Front Desk operations for flag ship property South Sound Best Hotel 2021



Little Creek Casino Resort

• United States
• Gambling Facilities and Casinos
• 100 - 200 Employee

• Rooms Division Manager

  • Jun 2014 - Apr 2020

  Shelton WA Oversee the overall operations of the rooms division including Front Office, Guest Services, Revenue Management, and Housekeeping. Develop, train, coach and lead staff to ensure optimum financial success, cleanliness, and superior customer service. Maximizing profits by ensuring the highest occupancies at maximum yield. Maintains correct procedures for hotel accounting, credit control and handling of financial transactions, and Supply Inventory. Operate all aspects of the Front Office computer… Show more Oversee the overall operations of the rooms division including Front Office, Guest Services, Revenue Management, and Housekeeping. Develop, train, coach and lead staff to ensure optimum financial success, cleanliness, and superior customer service. Maximizing profits by ensuring the highest occupancies at maximum yield. Maintains correct procedures for hotel accounting, credit control and handling of financial transactions, and Supply Inventory. Operate all aspects of the Front Office computer system, including any maintenance requirements, report generation and simple programming.

• Revenue Manager

  • Feb 2013 - Jun 2014

  Yield management of room rates Implementation of selling strategies Monitor booking pace Monitor behaviors of our competitive sets Maximizing online presence Creating reports and graphs for analysis

• Hotel Housekeeping Manager

  • Nov 2010 - Jun 2014

  Ensuring quality standards for the cleanliness of the hotel. Managing scheduling for staff of 40. Submitting payroll for Housekeeping and Guest Services Department. Inventory on all stock of linens, chemicals, and room amenities. Ordering linens, chemicals, and room amenities. Calculate Room Attendant, Houseperson, and Laundry Attendant placement and tasks for the day. Extensive Knowledge of the OPERA PMS hotel software. Inspecting Hotel Rooms. Lead/Employee conflict… Show more Ensuring quality standards for the cleanliness of the hotel. Managing scheduling for staff of 40. Submitting payroll for Housekeeping and Guest Services Department. Inventory on all stock of linens, chemicals, and room amenities. Ordering linens, chemicals, and room amenities. Calculate Room Attendant, Houseperson, and Laundry Attendant placement and tasks for the day. Extensive Knowledge of the OPERA PMS hotel software. Inspecting Hotel Rooms. Lead/Employee conflict resolution. Creation and Management of Issued door keys to all staff. Programming, resetting, and auditing of Hotel Room door locks. Interview candidates for positions. Knowledge of personnel action notices, purchase requisitions and notice of separations. Submitting monthly room count and room revenue totals to database Compose Employee evaluations

• Guest Services Lead

  • Apr 2005 - Nov 2010

  Entering block information for large groups. Entering rooming lists. Entering concert and event rooms. Responsible for $1000 bank. Fielding and Resolving Guest Complaints. Managing aspects of large billing accounts. Managing and creating Rate codes, Rate strategies, and modifying existing rates. Managing Online Reservation Rates. Handling Direct Bill accounts. Submitting payroll for Guest Services Department. Conflict Resolution with subordinates. Compose… Show more Entering block information for large groups. Entering rooming lists. Entering concert and event rooms. Responsible for $1000 bank. Fielding and Resolving Guest Complaints. Managing aspects of large billing accounts. Managing and creating Rate codes, Rate strategies, and modifying existing rates. Managing Online Reservation Rates. Handling Direct Bill accounts. Submitting payroll for Guest Services Department. Conflict Resolution with subordinates. Compose Employee evaluations Ordering office supplies, etc. Training New Hires. Inspecting hotel rooms. Creating property staff door keys.

• Hotel Night Auditor

  • Feb 2005 - Apr 2005

  Audit all transactions from every agent in that business day. Thoroughly check every room reservation for accuracy with billing and profile information. Complete arrivals for the following business day.

• Hotel Guest Services Representative

  • Jan 2005 - Feb 2005

  Check guests in and out of the hotel. Take reservations for incoming guests. Responsible for $250 bank.

• PBX/Reservations

  • Mar 2004 - Jan 2005

  PBX/Hotel Reservations Answer the main line for the Casino and Resort. Take reservations for incoming guest.

• Hotel House Person

  • Dec 2003 - Mar 2004

  Cleaned and organize public areas. Acted as bellman to assist with luggage. Made room deliveries upon request.

• Hotel Mover and Installer

  • Oct 2003 - Dec 2003

  Move and organize all incoming hotel furniture. Install amenities in guest rooms. Clean and Inspect finished hotel rooms.