Housekeeping Manager

• Oct 2021 - Present

-Responsible for managing the Housekeeping Department and the Orderlies. -Coordinate the activities of the Housekeeping Department in accordance with departmental and hospital procedures to ensure the maintenance of a clean and sanitary environment at MHMC. -Provide leadership, motivate and coach team for success. -Responsible for ongoing employee performance management and feedback. -Regularly inspect work being performed and ensure that standards are maintained. -Maintain an inventory of the housekeeping supplies and equipment, including linen and bedding. -Ensure reasonable stock levels of cleaning materials and equipment. -Submit requisitions for housekeeping supplies and equipment as needed and verifies orders when received. -Report damage or use of unauthorized items in hospital rooms. -Ensure safe working conditions in assigned areas and ensure the use of Incident Forms when necessary. -Coordinate with the Plant and facilities Manager to ensure that a preventative program is in place for housekeeping equipment. -Convene periodic staff meetings to provide officers with updates on housekeeping matters, reinforce training and discuss staffing issues to promote good work ethics, professionalism, team building and development. -Discuss with employees, grievance matters, suggestions and complaints and recommends appropriate action. Show less

Operations Manager/ Assistant to the General Manager

• 2019 - 2020

 At two resorts created an environment that emphasizes environmental practices, motivation, empowerment, teamwork and a passion for providing exceptional service.  Monitored operational & overhead cost in order to maintain maximum revenue to the organisation with the finance department and General Manager.  Comply with all laws and established company policy, rules and procedures.  Complied with OSHA (Occupational Safety & Health Administration) worked in conjunction with the organisation to ensure safe and healthy work conditions and practices.  Assisted in managing the Maintenance Department and Special Projects Team by protecting the integrity of the buildings and safety for guest and staff.  Ensured SOP (Standard Operating Procedures) implementation in all departments by making routine checks.  Assisted the General Manager in directing and overseeing all operational activities and departments to maximize revenue. Show less

Hotel Manager On Duty

• 2009 - 2018

 Managed all operations at the resort in the absence of the General Manager & Hotel Manager, including facilities management, security and safety details.  Managed the front office, housekeeping and security staff to ensure the delivery of exceptional customer service and the efficiency of operations.  Directed staff and collaborated with Department Heads to resolve all outstanding issues and worked diligently to address all guest complaints.  Provided broad-based logistical and operational support for conferences and other events to ensure that they were successful.  (2009-2015)- Managed the Security Department ensuring the safety and security of guests, workers and property. Crime prevention and investigation. Security CCTV Systems including security patrols, door locking mechanisms, control of restricted areas, and monitoring of master keys. Show less

Events & Catering Manager

• 2008 - 2009

 Oversaw the planning, delivery and management of all onsite and offsite events, including meetings, conferences, and social and recreational events.  Supervised the delivery of customer service jointly with other department heads, including the Executive Chef to guarantee the delivery of consistent exceptional service to clients.  Oversaw the planning, delivery and management of all onsite and offsite events, including meetings, conferences, and social and recreational events.  Supervised the delivery of customer service jointly with other department heads, including the Executive Chef to guarantee the delivery of consistent exceptional service to clients.

Suites Concierge Manager

• 2008 - 2008

 Managed an Executive Lounge and supervised a team of Suites Concierge Agents proving luxury exclusive service for executive clients. Supervised Room Bar Attendants Exclusive service delivery to ensure that all guest needs were meet in an exceptional manner and their room bars fully customized.

Resort Manager on Duty

• Dec 2006 - 2008

 Directed all operations at the resort in the absence of the General Manager & Hotel Manager in the evenings.  Resolved daily operational issues and emergencies, including guest complaints and worked closely with all Heads of Departments to meet and exceed guest expectations.

Trainee Manager

• 2005 - 2006

 Participated in first hand training at the three major island resorts deigned to prepare Trainee Managers to become competent leaders. In that period, I worked directly with major Department Heads and received broad-based training related to: Customer Service Management, Wedding & Events Management, Financial Management, Sales & Marketing, Food & Beverage Management, Housekeeping Management, Operations Management, Security Management, Human Resource Management and Environmental Management.

Butler

• 2005 - 2005

 Provided a wide range of advisory and guest services, including arranging requested rooms, making restaurant reservations, booking tours, shows, and handling selected housekeeping and other recreational matters. Delivered personalized first point-of-contact client services, including welcome greetings, delivering and unpacking luggage, and providing other customer-centric services requested by guests.

Suites Concierge

• 2004 - 2004

 Oversaw the check-in and check-out of guests in a professional welcoming manner and worked expeditiously to address all unresolved issues reported by guests.  Managed restaurant bookings, travel and tour arrangements and other scheduled and unscheduled guest activities to meet guests’ expectations.  Ensured hotel rooms were met to Sandal’s unique quality standards at all times.  Oversaw the check-in and check-out of guests in a professional welcoming manner and worked expeditiously to address all unresolved issues reported by guests.  Managed restaurant bookings, travel and tour arrangements and other scheduled and unscheduled guest activities to meet guests’ expectations.  Ensured hotel rooms were met to Sandal’s unique quality standards at all times.

Front Office Manager

• 2002 - 2003

 Managed the Front Office and coordinated all operational activities, including the delivery of high-level customer service and desk management duties involving the management of calls and reservation services, managing petty cash, reconciling end-of-day cash balances, and ensuring the smooth delivery of other guests services. Managed and coached front office staff to deliver exceptional professional service to guests always. Supervised logistical and procedural matters with third-party vendors and suppliers, including taxi and tour operators, wedding services agents and craft vendors.  Performed facilities management duties ensuring safety, security and the smooth handling of guest arrival and departure. Show less

Front Desk Supervisor, Intern, Summer Job

• 2002 - 2002

Tourism Office Assistant-Summer Job Whiles Studying in the Netherlands.

• 2001 - 2001

 Assisted department officials with organizing and implementing school-based tourism project activities  Performed regular office administrative duties and assisted students to complete tourism-related school projects.  Assisted department officials with organizing and implementing school-based tourism project activities  Performed regular office administrative duties and assisted students to complete tourism-related school projects.

Front Desk Agent

• 1995 - 1999

I was responsible for registering/booking guests in and out of their accommodation while accommodating any special requests. I was responsible for registering/booking guests in and out of their accommodation while accommodating any special requests.