Experience

Rehab Medical

• United States
• Medical Equipment Manufacturing
• 200 - 300 Employee

• Sales Manager

  • Oct 2020 - Present

• Mobility Sales Representative

  • Apr 2017 - Oct 2020

  Responsible for the end to end sales process, including lead generation, insurance qualification and medical equipment delivery.• Increased portfolio through strategic brand building and delivered over $1M in sales• Partnered with manufacturers to deliver customized medical equipment that meets patient’s specific needs• Prospected and conducted face-to-face sales calls within the healthcare industry. Primarily to home health companies, skilled nursing facilities, rehab facilities, and medical clinics throughout assigned territory Show less



Wayfair

• United States
• Retail
• 700 & Above Employee

• Senior Sales Manager

  • Feb 2016 - Sep 2016

  Accountable for the operational efficiencies and sales results of the call center. Developed a passionate, driven management team that mentored sales professionals and empowered them to create exceptional customer experiences while delivering top sales results. • Developed inexperienced management team to excel against company objectives; ranked #1 in 6 of 7 KPI’s and delivered revenues exceeding $20M • Created an initiative that reduced sales discounts by over 60% and increased sales by 25% • Designed a rewards and recognition program that drove a 30% increase in employee engagement • Implemented standardized processes for management team, including performance management, employee standards, KPI’s and business reviews Show less



CenturyLink

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Sales Manager

  • Sep 2015 - Feb 2016

  Accountable for revenue attainment, product sales, call center efficiencies, KPI's, and training.• Partnered closely with call center manager to open new location, onboard new management team and establish a winning culture • Successfully led and developed a new sales team to meet company sales objectives by creating and implementing performance expectations. • Mentored new sales managers on company/union relationship to ensure a positive relationship existed.

• Senior Project Manager

  • Jun 2012 - Sep 2015

  Partnered with cross functional departments to create and implement the selling of SaaS products in our small business organization. Led small business initiative to create a team that would sell Hosted VoIP and Managed Services to small businesses throughout the country.• Collaborated cross functionally with Enterprise departments to create and enable the selling of SaaS products in our small business organization; creating over $10M in new revenue• Conceptualized and implemented the company’s first-ever corporate recognition program, impacting over 3,500 employees• Created a process to efficiently maintain the monthly performance management and expense budget of 600+ sales consultants and 53 sales managers; accountable for budgets exceeding $900k annually Show less

• Center Manager

  • Apr 2009 - Jun 2012

  Responsible for the overall operations of a 150-employee cross functional call center. Managed multiple teams with responsibilities including sales, customer service, customer retention and operations. • Exceeded $30M in annual revenue by driving continuous improvements in sales tactics• Achieved employee engagement scores in the top 5% percent of all organizations surveyed by Gallup• Established a positive working relationship with local Union President, leading to a 45% reduction in grievances filed against the company• Accountable for revenue attainment, product sales, call center efficiencies, KPI's, budgets, staffing and training Show less



Qwest Communications International, Inc.

• United States
• Telecommunications
• 1 - 100 Employee

• Sales Manager

  • Jan 2006 - Apr 2009

  Delivered top sales results consistently by diagnosing individual and team results, implementing change where necessary to achieve critical sales and service metrics. • Finished as the #1 sales manager 20 times and received multiple corporate awards in recognition of performance• Fostered an environment of high accountability and engagement through a collaborative management approach leading to 12 team members being promoted within the company• Received multiple peer recognition awards because of ability to keep each challenge in the context of the broader picture and maintain a visionary outlook• Educated consultants on how to balance revenue generation and product sales with high customer service standards and call handling efficiencies Show less

• Sales Consultant

  • Aug 2003 - Jan 2006

  Developed customized telecommunication solutions for residential customers based on available options and specific needs.• Resolved complex issues on a consistent basis through strategic problem solving and created positive outcomes for both the consumer and the organization• Delivered over $1M in sales annually and finished as a top 10 revenue generating sales consultant for the company