Experience

DistillerSR

• Canada
• Software Development
• 1 - 100 Employee

• Solution Engineer - Team Lead

  • Apr 2020 - Present

  • Managing, guiding, training, and mentoring members of my team, and the company.• Liaising with Marketing, Product Development, and Sales for demos, content, and feature requests.• Working closely with clients, managing client expectations, and ensuring customer satisfaction• Managing multiple projects, accounts, deadlines, and milestones• Leading business requirements for integration, data conversion and complex business logic

• Solution Engineer

  • Apr 2019 - Apr 2020

  • Working closely with major clients, developing relationships, managing client expectations, and ensuring customer satisfaction• Managing multiple projects, accounts, deadlines, and milestones• Designing and delivering client and internal training courses• Developed custom solutions to client's requirements not covered out of the box



Alessa, a CaseWare RCM product

• Senior Data Analytics Consultant

  • May 2018 - Apr 2019

  • Train and assist my team on corporate best practices, and resolving unexpected issues.• Design, Program, Review, and Implement data analytics based on client requirements.• Deliver multi-day on-site client training/consultation sessions.• Data mining and data discovery in client's data.• Implement continuous monitoring solution for client's projects.

• Data Analytics Consultant

  • Oct 2015 - May 2018

  • Design, Program, Review, and Implement data analytics based on client requirements.• Deliver multi-day on-site client training/consultation sessions.• Data mining and data discovery in client's data.• Perform project management duties including all project documentation.• Implement continuous monitoring solution for client's projects.



Ministry of Community Safety and Correctional Services

• Facilities Services
• 200 - 300 Employee

• Canadian Police Information Centre Operator

  • Aug 2013 - Oct 2015

  • Analyzed and re-engineered business processes to reduce error through increased automation and simplified user interaction. • Member of technical committee tasked with increasing workplace efficiency and to identify and solve workplace operational challenges. • Verified data integrity and distributed confidential information regarding offenders. • Provided IT support for co-workers and supervisors. • Analyzed and re-engineered business processes to reduce error through increased automation and simplified user interaction. • Member of technical committee tasked with increasing workplace efficiency and to identify and solve workplace operational challenges. • Verified data integrity and distributed confidential information regarding offenders. • Provided IT support for co-workers and supervisors.



Ontario Ministry of the Environment

• Technical IT Assistant

  • May 2013 - Aug 2013

  • Programmed macros used in interpreting databases with over 10,000 entries with VBA. • Developed and implemented an online self-report about testing for lead in drinking water. • Created, maintained, and combined databases primarily using Excel and Lotus Notes. • Ensured compliance with ministry directives and enforced provincial and federal legislation related to drinking water management. • Obtained Project management 101 certification. • Programmed macros used in interpreting databases with over 10,000 entries with VBA. • Developed and implemented an online self-report about testing for lead in drinking water. • Created, maintained, and combined databases primarily using Excel and Lotus Notes. • Ensured compliance with ministry directives and enforced provincial and federal legislation related to drinking water management. • Obtained Project management 101 certification.

• Technical IT Assistant

  • May 2012 - Aug 2012

  • Programmed macros used in interpreting databases with over 10,000 entries with VBA. • Developed and implemented an online self-report about testing for lead in drinking water. • Created, maintained, and combined databases primarily using Excel and Lotus Notes. • Ensured compliance with ministry directives and enforced provincial and federal legislation related to drinking water management. • Obtained Project management 101 certification. • Programmed macros used in interpreting databases with over 10,000 entries with VBA. • Developed and implemented an online self-report about testing for lead in drinking water. • Created, maintained, and combined databases primarily using Excel and Lotus Notes. • Ensured compliance with ministry directives and enforced provincial and federal legislation related to drinking water management. • Obtained Project management 101 certification.



State Farm

• United States
• Insurance
• 700 & Above Employee

• Office Representative

  • Aug 2009 - Apr 2011

  • Trained three new office staff for corporate duties. • Sold over 100 policies, by promoting insurance and creating customer value. • Created databases to automate previously manual quote calculations. • Trained three new office staff for corporate duties. • Sold over 100 policies, by promoting insurance and creating customer value. • Created databases to automate previously manual quote calculations.



CUTCO Cutlery

• United States
• Manufacturing
• 700 & Above Employee

• Salesman

  • Jun 2009 - Aug 2009

  • Sold $4,000 of Cutco’s high quality knives and utensils. • Generated dozens of new sales leads. • Maintained a great customer experience after the sale. • Sold $4,000 of Cutco’s high quality knives and utensils. • Generated dozens of new sales leads. • Maintained a great customer experience after the sale.



Algonquin College

• Canada
• Higher Education
• 1 - 100 Employee

• Tutor

  • Jan 2008 - Apr 2009

  • Communicated complex business concepts to over 80 peers. • Explained the value of new techniques and methods of learning to peers. • Communicated complex business concepts to over 80 peers. • Explained the value of new techniques and methods of learning to peers.