Experience

Accretive Technology Group

• United States
• Technology, Information and Internet
• 100 - 200 Employee

• System Administrator II

  • Jan 2021 - Present

  Worked on a team of 3 systems administrators in an IT department of 6. Maintained email, chat, and active directory as well as all other IT systems. Collaborated with multiple departments and vendors for multiple projects

• System Administrator

  • Apr 2019 - Jan 2021

  Was promoted to a System Administrator after 2 years of help desk support to join the other 2 sys admins. My first large project was implementing a replacement for our backup system and ensuring all mission critical servers were backed up and secure. We managed over 250 end user machines of a mix of PC and Mac as well as all servers the end users needed to connect to

• IT Support Technician II

  • Dec 2016 - Apr 2019

  Was the sole help desk technician for a 4 person IT department supporting 200+ users in multiple states as well as in other countries. Was the initial contact for all incoming tickets and was responsible for resolving them or elevating them to one of the System Administrators on our team.



Valley Techs Inc.

• Lynnwood, WA

• Corporate Technician

  • Mar 2016 - Dec 2016

  After only half a year as a public facing repair tech I was promoted to our 3 person business facing tech department. In this position I was responsible for any and all repairs and upgrades that were needed by our business customers. Our primary business customer was Funko Inc. We were responsible for setting up and maintaining the entire infrastructure of their 300+ user workforce. I was stationed on site twice a week to ensure everything was up to their standard as well as help with any… Show more After only half a year as a public facing repair tech I was promoted to our 3 person business facing tech department. In this position I was responsible for any and all repairs and upgrades that were needed by our business customers. Our primary business customer was Funko Inc. We were responsible for setting up and maintaining the entire infrastructure of their 300+ user workforce. I was stationed on site twice a week to ensure everything was up to their standard as well as help with any issues their end users had. Show less After only half a year as a public facing repair tech I was promoted to our 3 person business facing tech department. In this position I was responsible for any and all repairs and upgrades that were needed by our business customers. Our primary business customer was Funko Inc. We were responsible for setting up and maintaining the entire infrastructure of their 300+ user workforce. I was stationed on site twice a week to ensure everything was up to their standard as well as help with any… Show more After only half a year as a public facing repair tech I was promoted to our 3 person business facing tech department. In this position I was responsible for any and all repairs and upgrades that were needed by our business customers. Our primary business customer was Funko Inc. We were responsible for setting up and maintaining the entire infrastructure of their 300+ user workforce. I was stationed on site twice a week to ensure everything was up to their standard as well as help with any issues their end users had. Show less



Valley Techs

• Lynnwood, WA

• Computer Technician

  • Oct 2015 - Mar 2016

  Worked as the first point of contact for public facing break/fix computer repair. I was responsible for logging the incoming machines and what needed to be done, working to complete the repair and contact the customer once the repair was complete. Some of the issues I faced included bad pc components (memory, gpu, motherboard), virus removal as well as general system tune ups Worked as the first point of contact for public facing break/fix computer repair. I was responsible for logging the incoming machines and what needed to be done, working to complete the repair and contact the customer once the repair was complete. Some of the issues I faced included bad pc components (memory, gpu, motherboard), virus removal as well as general system tune ups



Phi Kappa Psi Fraternity

• United States
• Non-profit Organizations
• 200 - 300 Employee

• Network Administrator

  • Sep 2011 - Jun 2012

  My responsibilities were to set up and maintain a network in a new house for over 50 users My responsibilities were to set up and maintain a network in a new house for over 50 users