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Jessica McBride

Derek Grant would be an asset to any newsroom. He's an exceptionally talented writer, a dedicated reporter, and he has a richness of life experience. I had the privilege of teaching Derek in advanced journalism courses at the University of Wisconsin-Milwaukee. He goes above and beyond the call of duty. He's a team player and shows initiative. He's also cross-trained in multimedia techniques.

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Experience

    • United States
    • Broadcast Media Production and Distribution
    • 1 - 100 Employee
    • Producer
      • 2023 - Present
    • Broadcast Media Production and Distribution
    • 700 & Above Employee
    • Content Producer
      • Aug 2022 - Dec 2022

      Content producer for the 6pm and 10pm newscasts.

    • Content Producer
      • Feb 2020 - Dec 2022

      Content producer

    • Content Producer
      • Feb 2020 - Dec 2022

      I worked as the 6 and 10 p.m. producer. I worked as the 6 and 10 p.m. producer.

    • United States
    • Higher Education
    • 700 & Above Employee
    • Student
      • Jan 2016 - Feb 2020

      Resume for current work in the Media. Resume for current work in the Media.

    • Intern
      • Sep 2019 - Nov 2019

      I was an intern at the Waukesha Freeman newspaper. I wrote briefs and stories for the paper. I was an intern at the Waukesha Freeman newspaper. I wrote briefs and stories for the paper.

    • Summer Intern
      • May 2019 - Aug 2019
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Patient Services
      • Oct 2017 - Jun 2018

      Patient services in Gastroenterology. Assisting return patients with scheduling and any additional clinical and secretarial questions. Patient services in Gastroenterology. Assisting return patients with scheduling and any additional clinical and secretarial questions.

    • Book and Periodical Publishing
    • 300 - 400 Employee
    • Customer Service Representative
      • May 2016 - Sep 2016

      · Provide a positive, friendly, knowledgeable and courteous customer service experience for every customer contact. · Answer contacts and complete transactions in an efficient manner and within prescribed maximum times. Use a computer, keyboard and mouse to navigate between multiple systems and enter data while listening and talking to customers on the phone. · Execute a call flow process to retain customers through answering objections and providing solutions to pricing, service or other customer concerns. · Utilize systems provided to accurately enter transactions to manage accounts and communicate with customers and other departments - ensuring first call resolution. · Promote products and services to up-sell customers and drive revenue. · Improve customer retention through the use of re-solicit programs or special sales programs. · Work with team members to improve customer service, sales, systems and retention results. · Provide insight on operational procedures, call reasons and training opportunities which would contribute to a more efficient and customer friendly service group. · Maintains confidentiality of all customer information and adheres to security protocol. · Capacity to master other call and company required databases and programs. · Accurately and confidentially processes customer payments from customer checking and credit card accounts.

    • United States
    • Law Enforcement
    • 1 - 100 Employee
    • Forward Observer 13F
      • May 2006 - Jan 2013

      As a foward observer I was trained to be able to call in artillery, mortar and air strikes. My responsibilities in the Army were anything that was asked of me and do it to the best of my ability. I've trained overseas in Japan working with the Japanese Defense Force. I've trained with every branch of the military. As a foward observer I was trained to be able to call in artillery, mortar and air strikes. My responsibilities in the Army were anything that was asked of me and do it to the best of my ability. I've trained overseas in Japan working with the Japanese Defense Force. I've trained with every branch of the military.

Education

  • University of Wisconsin-Milwaukee
    Bachelor's degree, Journalism
    2016 - 2019

Community

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