Experience

ProCom Consulting, Inc.
• United States
• IT Services and IT Consulting
• 1 - 100 Employee
• Business Readiness Lead at T-Mobile

  • Aug 2020 - Present


Farmers Insurance

• United States
• Real Estate
• 100 - 200 Employee

• Business Analyst

  • Apr 2018 - Aug 2020

  • Liaison between business units, technology partners and testing teams to analyze and understand complex business needs and translate them into actionable requirements and process solutions • Authored and maintained supporting project documentation including business requirements documents (BRD’s), story cards and use cases • Drove change requests to BAU claims systems and processes while supporting transition and rollout to a new Guidewire Claim Center platform • Worked closely with PMO and release management to properly scope initiatives while considering cost, time-to-market and serviceability • Selected to work on special projects such as a GIS mapping and assignment application for claims investigators, implementation of the claims chatbot and an enterprise-wide telephony transformation program with Cisco



INSYS Group, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Systems Analyst/Consultant

  • Mar 2016 - Feb 2017

  • Solution Design Specialist at a major Wireless, Wireline, Internet and TV Provider, Tampa, FL • Business Systems Analyst at a major Wireline, Internet and TV Provider, Herndon, VA • Business Systems Analyst at a major multi-level marketing company which provides telecommunications, energy and merchant services, Concord, NC • Solution Design Specialist at a major Wireless, Wireline, Internet and TV Provider, Tampa, FL • Business Systems Analyst at a major Wireline, Internet and TV Provider, Herndon, VA • Business Systems Analyst at a major multi-level marketing company which provides telecommunications, energy and merchant services, Concord, NC



Amdocs

• Telecommunications
• 1 - 100 Employee

• Senior Consultant

  • Oct 2006 - Dec 2015

  • Project Manager at a Major Wireless, Wireline, Internet, TV and Home Security Provider, Dallas, TX • IT Business Analyst at a Major Satellite TV Provider, Los Angeles, CA • Organizational Change Management (OCM) Analyst at a Major Wireless Provider, Chicago, IL • Requirements Manager at a Major Wireless Provider, Chicago, IL • Direct Sales Solution Architecture Analyst at a Major Satellite TV Provider, Los Angeles, CA • Commercial Business and Application Architecture Analyst at a Major Satellite TV Provider, Los Angeles, CA • Portal Business Process Analyst at a Major Cable and Wireless Provider, Toronto, ON • Portal Requirements SME at a Major Telecom Media Department, Los Angeles, CA • Requirements/Business Process SME at a Major Cable and Wireless Provider, Toronto, ON • Requirements Manager and IT Business Alignment Lead at a Major Wireless Provider, Herndon, VA • Order Fallout Management SME at a Major Digital TV Provider, Dallas, TX



BearingPoint

• Netherlands
• Business Consulting and Services
• 700 & Above Employee

• Consultant

  • Jan 2005 - Oct 2006

  Subject matter expert on a billing conversion team within the Communications and Content Sector leading quality assurance and reconciliation activities. • Documented conversion strategies, assumptions, data mapping and tracking of project issues • Developed reconciliation template spreadsheets and audit reports to ensure quality of converted data and financials • Performed Converted Data Audits, Dry Run Conversion Tests, Bill-to-Bill Audits and aid in Go/No-Go decisions • Assisted in go-live support and provided hands-on support to call center employees • Trained both client and project teams on system functionality • Analyzed fallout between CRM and billing system at the middleware



CGI

• Canada
• Information Technology & Services
• 1 - 100 Employee

• Consultant

  • Jan 2003 - Jan 2005

  Consultant at a Major Wireline Provider, Greenwood Village, CO • IT Business Analyst determining requirements and making recommendations to reduce errors occurring at the billing gateway between the enterprise CRM/ordering systems and the billing platforms • Worked closely with Sales Support Specialists and Billing personnel to document errors, workarounds, processes and job aids • Conducted gap analysis to document the deltas between the current state and desired state to determine if workarounds, processes and job aids met the needs of the business