Experience

Codeplay Software

• United Kingdom
• Software Development
• 1 - 100 Employee

• Operations and Sales Support Manager

  • Jan 2021 - Present

  • Reporting jointly to the COO and the CBO , the latter who, post-COVID , will be frequently travelling, responsibilities include: • Keeping CRM updated, regularly reviewing all activity and maintaining a reliable status of all customer activities • Manage contracts process, ensuring fast turnaround on markup and execution, with relevant approvals achieved • Managing regular Sales reporting, tracking all pre-sales and ongoing projects status, managing meetings when necessary and tracking resulting actions • Support of Sales status presentation for monthly board pack • Status reporting are completed by relevant stakeholders in a timely manner and all parties kept updated • Ensure the Sales process is ISO 9001 compliant and processes are followed and reported correctly • Management of virtual and hard copy filing of executed agreements in reliable and structured locations • GDPR compliance within Sales • An ISO 9001 internal auditor to ensure achievement and maintenance of company's certification • Collaboratively Reviewing, drafting and negotiating a range of contracts including non-disclosure agreements, professional service agreements, statements of work, research agreements and license agreements. • Coordinating the development of new proposals in response to RFIs, and RFQs in collaboration with relevant colleagues. • Providing project-related advice on intellectual property rights and licensing terms. • Advising management with clarifications and contractual rights and obligations impacting company and teams • Liaising with external legal counsel as required • Maintenance and update of relevant information systems as required • Reporting on KPIs/metrics to the COO as required



Fountain Court Apartments

• Reception Manager

  • Feb 2016 - Dec 2020

  Responsible for all aspects of Reception (including nights) and Reservations for 85 Serviced Apartments- All aspects of Recruitment and HR relating to team- Reporting and delivery of payroll- Maintaining and Improving procedures for the day to day operations of Receptions- Policing Reservations and processing of same- Security and Fire Procedures- All aspects of PCI compliance across the group- Supplier management for all aspects of Reception and Front Office- Managing STR Statistics- Updating reports showing stats on performance against forecast and budget including ADR, RevPAR and Occupancy- Updating rates both within PMS and on all third party channels- Managing and reviewing extranet sites for third party booking channels- Managing reviews on third party sites.



Tolichte Ltd

• Operations Manager

  • Jun 2015 - Dec 2015

  As Operations Manager for a group chain of restaurant/bistros, reporting to the Owner/MD.Duties included:• Reviewing CV’s and sourcing various disciplines of employees• Creating relevant job descriptions and person specifications• Reviewing CV’s against pre-set criteria• Interviewing candidates for vacant positions• Leading performance Management of employees• Procurement of company supplies• Implementation of computerised systems• Responsible for reporting and delivery of payroll• Dealing with holiday requests and payments



Delish

• Owner

  • Jul 2010 - Jun 2015

  Following the acquisition of this business in 2010, I managed to grow the business, through providing excellent customer service, and trying new products to enhance the development of the business. This presented the ideal opportunity to develop my entrepreneurial skills.Duties included:• Identifying suppliers for produce and tools, equipment and kit• Negotiating with suppliers to ensure the most cost effective outcomes • Ensuring customer satisfaction and dealing with customer feedback• Managing stock to ensure profitability• Identifying areas for business and service improvement• Identifying proper portion control for margins, in turn producing themaximum profit outcome per item.



Parity Training Limited

• National Training Manager

  • Sep 2006 - Feb 2010

  Parity acquired New Horizons in 2009. Parity provided training services to around 4000 clients in six UK locations. Several UK clients also secured training services for their international locations. Employed as Training Manager and latterly promoted to Group Training Manager as the business grew and opened in new locations, with accountability for managing several key client relationships. Also held full responsibility for sourcing and hiring IT professionals and end user trainers.Working across several sectors, with accountability for clients including KPMG (UK, Switzerland and China), Dundas and Wilson (UK), DWP and Bristow Helicopters, providing IT training, end-user training and soft skills training.Reporting to company CEO,Duties included:• Solely responsible for the recruitment of all IT, end users and soft skills trainers. The IT trainers typically coming from various IT professional cross sector roles• Recruiting HR and Administration staff• Creating job specifications for vacant positions• Interviewing all candidates to identify competence and experience levels• Meeting with clients to understand specific training needs• Conducting independent training needs analysis to identify scopes of work• Designing the training solution and materials which were tailored to theneeds of the specific client• Supervising and developing the UK training teams, the technicalteam and also the end user training team which grew from 6 to 34 staff• Developing materials for bespoke soft skills training including customer service skills, leadership development and document management systems• Researching new technologies and methodologies in workplace learning and presenting this research• An understanding of e-learning techniques, and where relevant, being involved in the creation and/or delivery of e-learning packages• Leading the ongoing evaluation of training delivery by reviewing existing sessions to maintain high standards within the team



New Horizons Edinburgh

• Senior IT Instructor/Training Supervisor

  • Jul 2002 - Sep 2006

  Reporting to company Operations ManagerAccountable for the recruitment, induction and training of all team members. Responsible for all HR relating to the team of 6 employees and also responsible for delivering IT, End User and Soft Skills training for a range of clients.Duties included:• Sourcing, interviewing and hiring all staff• Managing all HR aspects with the team of 6 employees• Meeting with local clients to understand specific training needs• Conducting independent training needs analysis to identify the scope ofwork• Designing the training solution and materials, which were tailored to theneeds of the specific client• Delivering classroom based training solutions for IT, End User and Soft SkillsTraining• Evaluating the impact of the training to ensure effectiveness• Managing the public training schedule for individuals and company users• Providing train the trainer development internally for the team



Transco PLC Edinburgh

• Administration Assistant

  • Oct 2001 - Jul 2002

  Temporary stop gap position within Transco dealing with Section 74 issues regarding gas Temporary stop gap position within Transco dealing with Section 74 issues regarding gas



Protocol Training

• Education Management
• 1 - 100 Employee

• IT Instructor

  • Jun 2001 - Oct 2001

  Job Description as above (New Horizons Instructor) - with additional responsibility for authoring course content for standard class schedule, as well as tailoring courses to individual client requirements. The Protocol Centre closed down Job Description as above (New Horizons Instructor) - with additional responsibility for authoring course content for standard class schedule, as well as tailoring courses to individual client requirements. The Protocol Centre closed down



New Horizons Edinburgh/London

• IT Instructor

  • Jun 2000 - Jun 2001

  As above (previous New Horizons employment). During this period I relocated to work in the London New Horizons office. As above (previous New Horizons employment). During this period I relocated to work in the London New Horizons office.



Travel Inn

• Reception Manager

  • Jan 1999 - Jan 2000

  Administrator and Manager for the reception desk in this 300-bed flagship hotel for the new "Metro" chain within Travel Inn. The hotel maintained a high occupancy, and made for a very busy department. In addition to my regular duties, I was able to make good use of my organisational skills when made responsible for departmental human resources and a number of accounting issues relating to the group business. Administrator and Manager for the reception desk in this 300-bed flagship hotel for the new "Metro" chain within Travel Inn. The hotel maintained a high occupancy, and made for a very busy department. In addition to my regular duties, I was able to make good use of my organisational skills when made responsible for departmental human resources and a number of accounting issues relating to the group business.



Jury's Inn Edinburgh

• Front Office Manager

  • Jan 1999 - Sep 1999

  I was responsible for carrying out the smooth operation of all front office activities. During Duty Management shifts, I was solely responsible for the running of this busy 200-bed tourist hotel in the city centre. In particular I was occupied with maintaining high levels of customer satisfaction through all decision making processes to present a seamless operation to the public. I was responsible for carrying out the smooth operation of all front office activities. During Duty Management shifts, I was solely responsible for the running of this busy 200-bed tourist hotel in the city centre. In particular I was occupied with maintaining high levels of customer satisfaction through all decision making processes to present a seamless operation to the public.



Speedbird Inn

• Assistant Manager

  • Jan 1998 - Jan 1999

  Responsible for smooth running of all departments while Duty Manager in this 100-bed hotel. Main responsibilities lay with front office, but other duties included payroll and year 200 compliance issues. Responsible for smooth running of all departments while Duty Manager in this 100-bed hotel. Main responsibilities lay with front office, but other duties included payroll and year 200 compliance issues.



Innis Arden Golf Club Connecticut

• Accounts Payable Assistant

  • Jun 1997 - Dec 1997

  Working for a year at this private country club I was trained in all aspects of accounts payable. After 9 months, I trained my replacement and was made a function organiser, which required full utilisation of my organisational skills, owing to time restrictions and high levels of administrative duties. Working for a year at this private country club I was trained in all aspects of accounts payable. After 9 months, I trained my replacement and was made a function organiser, which required full utilisation of my organisational skills, owing to time restrictions and high levels of administrative duties.