Experience

SIGN Fracture Care

• United States
• Medical Device
• 1 - 100 Employee

• Education Program Coordinator

  • Mar 2023 - Present



Skillz

• United States
• Entertainment Providers
• 100 - 200 Employee

• Escalation Specialist

  • Oct 2021 - Jul 2022

  Working with multiple players with high level escalations and ensuring they’re needs are taken care of, while also protecting the company. Streamlined several procedures to ensure a more concise, clean view of how escalations arise, as well as how to successfully handle them. Working with multiple players with high level escalations and ensuring they’re needs are taken care of, while also protecting the company. Streamlined several procedures to ensure a more concise, clean view of how escalations arise, as well as how to successfully handle them.



Amazon

• United States
• Software Development
• 700 & Above Employee

• Senior Escalation Specialist

  • Jul 2019 - Oct 2021

  Handled a variety of high profile escalations from senior leaders and stakeholders at Amazon, as well as Privacy & Trust escalations surround the Alexa Voice service. This included driving initiatives to improve the service, internally and externally, as well as working with our public relations and legal teams to ensure the brand was protected, as well as our customers experiences.

• Social Media Representative

  • Aug 2017 - Jul 2019

  Monitored and responded to hundreds of Amazon customer comments on Facebook, Twitter, Reddit, Instagram, and YouTube, as well as engaging with the customer base in fun, delightful ways. Participated in the launch and monitoring of the Amazon FCA program in its infancy.

• Technical Support Specialist

  • Oct 2016 - Aug 2017

  Handled hundreds of calls about the Amazon digital services and provided supportive troubleshooting to a variety of tech savvy customers, as well as supported the launch of the in-app messaging feature in the Amazon app.



VCA Animal Hospitals

• United States
• Veterinary Services
• 700 & Above Employee

• Veterinary Technician

  • Sep 2014 - May 2017