Experience

Southwestern Family of Companies

• United States
• Executive Offices
• 1 - 100 Employee

• Information Technology Help Desk Technician

  • Mar 2015 - Present

  Helpdesk Technician and Jr. Network Engineer - Responsible for Desktop hardware and software support and services, Cisco IP Telephony move / add / changes, Active Directory user management, Exchange mailbox and distribution list management, Zoom Room video conferencing implementation, management and support. Helpdesk Technician and Jr. Network Engineer - Responsible for Desktop hardware and software support and services, Cisco IP Telephony move / add / changes, Active Directory user management, Exchange mailbox and distribution list management, Zoom Room video conferencing implementation, management and support.



Dell Services Federal Government, Inc.

• Client Technical Support Service Associate

  • Oct 2014 - Mar 2015



Asurion

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Premier Support Solution Specialist

  • Jun 2014 - Oct 2014



US Navy

• United States
• Armed Forces
• 700 & Above Employee

• Operations LPO

  • Jan 2011 - Apr 2014

  Provide and coordinate fleet aviation logistics, maintenance and administrative assistance to all NAVAIRFOR/FIFTHFLT/ SEVENTHFLT Navy and Marine Corps Units deployed/homeported in Western Pacific, Indian Ocean and Arabian Gulf.Operations LPO(Leading Petty Officer)-• Responsible for the daily operations and timely submission of Foreign Clearance requests• Assisted in re-writing vital command instructions COMFAIRFWDINST 4631.2 and the N3 SOP(Departmental Standard Operational Procedures)• Managed the implementation and training of (ScheduleMaster)local Access database designed for efficient tracking and scheduling Operations Floor Supervisor-• Trained and led 5 active duty and 6 reserve personnel in scheduling missions and foreign clearance procedures• Wrote and implemented work center training program and provided support for leadershipAir Logistics Scheduler-• Responsible for scheduling C-40, C-9, C-130, C-20, and C12 aircraft cargo and passenger airlift support in the Western Pacific.• As Force Protection Petty Officer, researched and developed Force Protection plans for the aircrew providing regional and airfield specific information ensuring safety and completion of scheduled missions. Show less

• Blue Angels

  • Dec 2006 - Dec 2010

  Represented the Navy and Marine Corps throughout the United States and Canada, enhancing Navy and Marine Corps recruiting. Deployed 240 days to 49 show sites and 341 days to NAF El Centro California for intensive winter training. Logs and Records Supervisor-• Responsible for training and leading four personnel in submitting and updating Aircraft Logbooks and Engine Management programs and reports in support of 22 aircraft.• Coordinated all maintenance actions in the acceptance of six aircraft, four Blue Angel modifications, eight phase inspections and the completion of 18 P&E repairs ensuring 100% aircraft availability • Provided oversight and guidance of maintenance programs in preparation for the commands successful Aviation Maintenance Inspection• Ensured maintenance spaces were properly setup to support NALCOMIS (Naval Air Logistics Command Management Information System) during winter training including server setup, hardware/software support, firewall troubleshooting, client servicessAME Operator-• Managed and maintained process reporting for 24 F404-GE-400 engine systems and associated sub-components• Performed duties as Command Information Assurance Technician including hardware/software support, email management, client help desk services, printer maintenance, telephone and radio support• Tracked and documented aircraft flight hours, ensuring critical maintenance tasks were completed on time• Responsible for setup/tear down, management, and day to day operations of Server/client systems and software related to sAME(simulated Automated Maintenance Environment) system• Recognized with Navy and Marine Corps Achievement Medal for the implementation and smooth transition of command tech refresh Show less

• VFA-113

  • Jul 2003 - Nov 2006

  Command conducting operational missions/training onboard USS JOHN C. STENNIS, deployed nine months. USS RONALD REAGAN, deployed 10 months, detached 4 months. Shop Supervisor-• Responsible for leading six subordinates in aircraft maintenance administration • Reviewed and directed the preparation and correction of six maintenance programs• Maintained 200 Aviation Armament Equipment Records • Performed the transfer and receipt of five F/A-18C aircraft• Recognized with Navy and Marine Corps Achievement Medal for 8 programs during the Commander Strike Fighter Wing Pacific Maintenance Program Assist Inspection Logs and Records Clerk-• Maintained Aircraft Logbooks and Associated Records for 11 F/A-18C Aircraft• Issued, tracked and documented maintenance requirements for planned maintenance and initiated, the assignment of unscheduled maintenance and Technical Directives• Component tracking for engine management and high time aircraft parts for service and replacement• Maintained records for 64 pieces of Support Equipment ensuring tools and equipment were available and fully operational Show less



Ivy Tech Community College

• United States
• Higher Education
• 700 & Above Employee

• Network Engineer

  • Apr 2001 - Oct 2002

  • Assisted in the continual maintenance, troubleshooting and support of a WAN distributed across 26 campuses throughout the state consisting of a multiple variety of hardware and services including Cisco and HP routers and switches. • Installed and maintained routers, switches, network management software, QoS services, TCP/IP network services, IP Subnetting, Voice over IP, DNS, FTP, DHCP, WAN/LAN performance monitoring.• Provided network system designs and solutions, researched upcoming technology and presented implementation strategies. Show less

• Data Services Technician

  • Mar 1999 - Apr 2001

  • Responsible for the day to day operations of South East Regional Campuses. Hiring and training lab techs, maintaining 15 classrooms with over 200 computer workstations, Windows NT and 2000 Server, Exchange email services, Windows Active Directory services, Microsoft Office Products, Novell Netware services, HP switches, Cisco Routers, ISDN backup, T1 connectivity, student software, Ghost image management, HP and Lexmark Network printer and print server support and management, Network and service redundancy and LAN services, installation and upgrade of services and infrastructure, Cat 5 cabling and installation, Lucent telephone system management, remote management solutions, Computer Technician-• Responsible for the planning and design of the Lawrenceburg Campus and the ongoing support and growth of the Batesville Campus. implementation of network infrastructure, installation of hardware/software, classroom and computer lab layout and setup, internet connectivity, ISDN backup Show less

• Laboratory Technician

  • Jul 1998 - Mar 1999

  Lab Technician/Full Time Student • Provided Software/Hardware support for classrooms and labs including installation, troubleshooting, maintenance, and student support.