Experience

Newlight Technologies, Inc.

• United States
• Biotechnology Research
• 1 - 100 Employee

• Information Technology Support Supervisor

  • Apr 2023 - Present

• Senior Desktop Technician

  • Jun 2022 - May 2023

  Huntington Beach, California, United States

• Desktop Technician

  • Jul 2021 - Jun 2022

  Huntington Beach, California, United States



Toxikon Corporation

• IT Helpdesk Associate

  • Feb 2015 - Jul 2021

  Bedford, Massachusetts Core Competencies:  Computer Imaging (Clonzilla)  Troubleshooting proficiency  Documentation & reporting  Office 365  TCP/IP concepts  AV Support  Executives Support  Technical Support  Data Backup, Restore & Transfer  Systems Installation, Configuration & Upgrade  Effective problem-solving skill  Training/Mentoring  IT Asset Management  Multitasking  Prioritizing Tasks  Problem Solving  Stress Management  Detail… Show more Core Competencies:  Computer Imaging (Clonzilla)  Troubleshooting proficiency  Documentation & reporting  Office 365  TCP/IP concepts  AV Support  Executives Support  Technical Support  Data Backup, Restore & Transfer  Systems Installation, Configuration & Upgrade  Effective problem-solving skill  Training/Mentoring  IT Asset Management  Multitasking  Prioritizing Tasks  Problem Solving  Stress Management  Detail Oriented Reponsibilities and Accomplishments:  Provide technical support for approximately 200 on-site and remote users  Technical escalation point for Helpdesk  Perform Tech Refresh for Internal and Remote users which includes setting up new laptop, data backup, data transfer  Contribute to the success of the team and IT Department long term roadmap  Maintain company compliance with 21 CFR Part 11 for all systems  Provide technical assistance and support in person, via phone, and electronically for incoming queries and issues related to computer systems, software, and hardware  Troubleshoot basic networking issues  Responsible for imaging, configuration and deployment of new workstations  Install, modify, and repair computer hardware and software.as needed  Act as Subject Matter Expert (SME) for several team-specific functions, including Salesforce CRM, TMS (Training Management System), Agilent Openlab, and Instem Provantis. Show less