Experience

Volvo Cars Memphis

• United States
• Automotive
• 1 - 100 Employee

• Senior Service Advisor

  • Jun 2014 - Present

  Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system. Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation. Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system. Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Store Manager

  • May 2012 - Jul 2014

  Started as Sales Associate and began Managing June 2013. Started as Sales Associate and began Managing June 2013.