Derek Tang
2IC - Residential Support Engineer at Vocus Communications- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Location
Auckland, Auckland, New Zealand, NZ
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Experience
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Vocus
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Telecommunications
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700 & Above Employee
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2IC - Residential Support Engineer
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Oct 2015 - Present
- Process Improvement for T1 and T2 Support - Documentation for T1 Support - Observation of KPI across the team - Queue management - Fibre and Broadband Specialist - SIP/VoIP Specialist - Escalated Requests - Process Improvement for T1 and T2 Support - Documentation for T1 Support - Observation of KPI across the team - Queue management - Fibre and Broadband Specialist - SIP/VoIP Specialist - Escalated Requests
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Orcon
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New Zealand
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Telecommunications
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1 - 100 Employee
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Assurance Engineer
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May 2012 - Oct 2015
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Customer Experience Specialist
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May 2011 - Apr 2012
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Education
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2009 - 2009
Ames IT Institute
MCITP, Server Administration -
2004 - 2008
Auckland University
Computer Science, Programming, Networking -
Mount Roskill Grammar
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