Experience

AACPS

• Australia
• 1 - 100 Employee

• Learning lab

  • Oct 2023 - Present

  Severn, Maryland, United States



Portables - AT&T Authorized Retailer

• United States
• Wireless Services
• 1 - 100 Employee

• Retail Sales Man

  • May 2021 - Oct 2023

  Laurel, Maryland, United States

• Sales Tech Representative

  • May 2021 - Sep 2022

  Annpolis, Md -Provides customer service and sales support to clients on products and services for wireless and electronics including Apple iOS, Android, and Direct TV. -Program and install software on customer electronics including cellular phones, tables, laptops and additional accessories for daily use. -Assist and provide Tier 1 technical support for in store customer issues on electronic devices and software, escalating queries to Tier 2 Tech Support as needed. -Train new sales tech reps… Show more -Provides customer service and sales support to clients on products and services for wireless and electronics including Apple iOS, Android, and Direct TV. -Program and install software on customer electronics including cellular phones, tables, laptops and additional accessories for daily use. -Assist and provide Tier 1 technical support for in store customer issues on electronic devices and software, escalating queries to Tier 2 Tech Support as needed. -Train new sales tech reps on Salesforce System to process sales, submit tech support tickets, and additional company needs. -Manage and track equipment inventory daily against salesforce sales reports.



Somerset County Public Schools

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Special Education Paraprofessional

  • Aug 2019 - May 2021

  Westover, Md -Provided classroom assistance to the Lead Teacher for lessons and class activities. -Assisted teacher with paperwork, attendance and reports. -Managed computer devices in classrooms and laboratories to assist students with hardware and software use. This includes Adobe Creative Suites, Google Workspace/Classroom, People Soft, PowerSchool and more. -Provided one to one coursework assistance to students assigned with IEPs and special education needs.



Mosaic North America

• United States
• Advertising Services
• 700 & Above Employee

• Technical Support Representative

  • Oct 2020 - Dec 2020

  Salisbury, Md -Installed and configured Microsoft Office Suites software on computers and other electronic devices including HP, Acer, Dell, Lenovo and more. -Managed and tracked inventory for equipment and software license. -Assessed and installed proper hardware for computers including hard drives, disc drives, audio and video. -Provided client training for software and computers for optimal use.



Victra - Verizon Authorized Retailer

• United States
• Telecommunications
• 700 & Above Employee

• Sales Technician

  • Jan 2018 - Feb 2019

  Capitol Heights, Maryland, United States -Managed customer’s accounts for payments and product services. - Created customer invoice for merchandise purchases -Generated sales and equipment reports for tracking and corporate records. -Tier 1 troubleshoot common software and device issues for customers in store as -Created daily sales reports from the corporate office for daily sales goals. -Managed store nightly deposits and cash registers for sales. -Trained new sales tech reps on the RQ Management software system… Show more -Managed customer’s accounts for payments and product services. - Created customer invoice for merchandise purchases -Generated sales and equipment reports for tracking and corporate records. -Tier 1 troubleshoot common software and device issues for customers in store as -Created daily sales reports from the corporate office for daily sales goals. -Managed store nightly deposits and cash registers for sales. -Trained new sales tech reps on the RQ Management software system to process sales, submit tech support tickets, and additional company needs. Show less