Experience

Tray.io

• United States
• Software Development
• 100 - 200 Employee

• Team Lead, Customer Success Management

  • Apr 2023 - Present

  - Technical advisor to a $3.5M book of business containing strategic, ICP accounts - Coach and guide a team of 7 Technical CSMs that increased NR by 9% in first quarter - Set OKRs and built a tracking dashboard for the CSM team to drive NR - Build automations that streamlines team processes - Collaborate with GTM and R&D teams to improve internal alignment

• Technical Customer Success Manager

  • Jun 2022 - Apr 2023



Everactive

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Success Manager

  • Mar 2021 - Jun 2022

  • Leverages unique data streams generated by battery-free industrial IoT sensors to demonstrate customers' ROI • Advocates and evangelizes company's products to improve adoption and outcomes for customers • Trains on and troubleshoots API integration issues with customers • Collaborates with data science and engineering team to improve business intelligence capabilities of the organization • Responsible for outlining Customer Success processes and playbooks with an eye towards… Show more • Leverages unique data streams generated by battery-free industrial IoT sensors to demonstrate customers' ROI • Advocates and evangelizes company's products to improve adoption and outcomes for customers • Trains on and troubleshoots API integration issues with customers • Collaborates with data science and engineering team to improve business intelligence capabilities of the organization • Responsible for outlining Customer Success processes and playbooks with an eye towards scalability • Implemented Bash, Python and Google Apps Scripts (Javascript) to automate client-facing presentations that deliver data-driven insights reducing creation time by 4x • Developed an automated time-series report that quantifies sensor health status to streamline field-service decision making and provide insight for engineering teams • Created a Python script that analyzes machine vibration time-series data and delivers a report for customers to use for data-driven alert thresholds • Works cross-functionally with product management and engineering to develop dashboard prototypes using Tableau to visualize backend data (Postgres) Show less • Leverages unique data streams generated by battery-free industrial IoT sensors to demonstrate customers' ROI • Advocates and evangelizes company's products to improve adoption and outcomes for customers • Trains on and troubleshoots API integration issues with customers • Collaborates with data science and engineering team to improve business intelligence capabilities of the organization • Responsible for outlining Customer Success processes and playbooks with an eye towards… Show more • Leverages unique data streams generated by battery-free industrial IoT sensors to demonstrate customers' ROI • Advocates and evangelizes company's products to improve adoption and outcomes for customers • Trains on and troubleshoots API integration issues with customers • Collaborates with data science and engineering team to improve business intelligence capabilities of the organization • Responsible for outlining Customer Success processes and playbooks with an eye towards scalability • Implemented Bash, Python and Google Apps Scripts (Javascript) to automate client-facing presentations that deliver data-driven insights reducing creation time by 4x • Developed an automated time-series report that quantifies sensor health status to streamline field-service decision making and provide insight for engineering teams • Created a Python script that analyzes machine vibration time-series data and delivers a report for customers to use for data-driven alert thresholds • Works cross-functionally with product management and engineering to develop dashboard prototypes using Tableau to visualize backend data (Postgres) Show less



KINETIC

• United States
• Information Technology & Services
• 1 - 100 Employee

• Enterprise Customer Success Manager

  • Sep 2018 - Mar 2021

  • Manages the planning and implementation of Industrial IoT wearables deployments for a rapid growth Series A funded technology start-up • Executes pre-sales pilots leading to $3.2 million ARR in committed closed deals with multiple Fortune 500 customers • Monitors customized deployments leading to an average contract expansion of 129% TCV • Presents to all level of customer’s organization from frontline employees to corporate executives • Coaches customers to discover actionable… Show more • Manages the planning and implementation of Industrial IoT wearables deployments for a rapid growth Series A funded technology start-up • Executes pre-sales pilots leading to $3.2 million ARR in committed closed deals with multiple Fortune 500 customers • Monitors customized deployments leading to an average contract expansion of 129% TCV • Presents to all level of customer’s organization from frontline employees to corporate executives • Coaches customers to discover actionable insights to make data driven business decisions • Leverages Tableau analytics to customize data analysis and reporting to meet various customer needs • Serves as the voice of the customer and provides product feedback that directly influences product development • Contributes to internal process development for improved operational efficiency • Collaborates with Director of Customer Success to build and update workload model used for team hiring decisions • Delivered product gap analysis requested by the CEO to facilitate onboarding of new VP of Product • Submitted RFC for improving customer dashboard data analytics that was incorporated into product roadmap • Ideated and influenced a fundamental change to core product’s haptic feedback provided to end-user • Pioneered and deployed the company’s first 9 Train-the-Trainer sessions leading to scalable deployment strategies • Spearheaded company’s first Quarterly Business Review demonstrating clear ROI to customer’s executive stakeholders • Learned SQL and collaborated with customer’s third-party fleet management vendor to customize propriety risk analysis • Customized HTML based customer email reports to adapt formatting needs and include customer-specific terminology • Created content for customer knowledge base with 40+ articles to facilitate customer education • Proven effectiveness in a fully remote work environment Show less • Manages the planning and implementation of Industrial IoT wearables deployments for a rapid growth Series A funded technology start-up • Executes pre-sales pilots leading to $3.2 million ARR in committed closed deals with multiple Fortune 500 customers • Monitors customized deployments leading to an average contract expansion of 129% TCV • Presents to all level of customer’s organization from frontline employees to corporate executives • Coaches customers to discover actionable… Show more • Manages the planning and implementation of Industrial IoT wearables deployments for a rapid growth Series A funded technology start-up • Executes pre-sales pilots leading to $3.2 million ARR in committed closed deals with multiple Fortune 500 customers • Monitors customized deployments leading to an average contract expansion of 129% TCV • Presents to all level of customer’s organization from frontline employees to corporate executives • Coaches customers to discover actionable insights to make data driven business decisions • Leverages Tableau analytics to customize data analysis and reporting to meet various customer needs • Serves as the voice of the customer and provides product feedback that directly influences product development • Contributes to internal process development for improved operational efficiency • Collaborates with Director of Customer Success to build and update workload model used for team hiring decisions • Delivered product gap analysis requested by the CEO to facilitate onboarding of new VP of Product • Submitted RFC for improving customer dashboard data analytics that was incorporated into product roadmap • Ideated and influenced a fundamental change to core product’s haptic feedback provided to end-user • Pioneered and deployed the company’s first 9 Train-the-Trainer sessions leading to scalable deployment strategies • Spearheaded company’s first Quarterly Business Review demonstrating clear ROI to customer’s executive stakeholders • Learned SQL and collaborated with customer’s third-party fleet management vendor to customize propriety risk analysis • Customized HTML based customer email reports to adapt formatting needs and include customer-specific terminology • Created content for customer knowledge base with 40+ articles to facilitate customer education • Proven effectiveness in a fully remote work environment Show less



Driveline PULSE

• United States
• Software Development
• 1 - 100 Employee

• Biomechanics Lab Specialist

  • May 2018 - Sep 2018

  • Managed the day-to-day collection of biomechanics data for various sports using motion capture technology • Generated personalized biomechanics reports using Matlab and debugged code as necessary • Managed the day-to-day collection of biomechanics data for various sports using motion capture technology • Generated personalized biomechanics reports using Matlab and debugged code as necessary



Infiniti Sports Performance

• Performance Trainer

  • Jan 2011 - Sep 2018

  - Initiated the implementation of MotusBASEBALL with amateur pitchers to monitor UCL stress loads - Lead and develop the Speed Academy to teach and train proper running gait - Lead athletes of all ages towards personalized performance goals - Designed training protocols to enhance the quality of clients' biomechanics - Educated clients on the impact of nutrition on performance - Implemented corrective exercises to mitigate injury prone mechanics - Performed real-time video… Show more - Initiated the implementation of MotusBASEBALL with amateur pitchers to monitor UCL stress loads - Lead and develop the Speed Academy to teach and train proper running gait - Lead athletes of all ages towards personalized performance goals - Designed training protocols to enhance the quality of clients' biomechanics - Educated clients on the impact of nutrition on performance - Implemented corrective exercises to mitigate injury prone mechanics - Performed real-time video analysis with clients to recognize movement inefficiencies and create exercises to correct these movement patterns Show less - Initiated the implementation of MotusBASEBALL with amateur pitchers to monitor UCL stress loads - Lead and develop the Speed Academy to teach and train proper running gait - Lead athletes of all ages towards personalized performance goals - Designed training protocols to enhance the quality of clients' biomechanics - Educated clients on the impact of nutrition on performance - Implemented corrective exercises to mitigate injury prone mechanics - Performed real-time video… Show more - Initiated the implementation of MotusBASEBALL with amateur pitchers to monitor UCL stress loads - Lead and develop the Speed Academy to teach and train proper running gait - Lead athletes of all ages towards personalized performance goals - Designed training protocols to enhance the quality of clients' biomechanics - Educated clients on the impact of nutrition on performance - Implemented corrective exercises to mitigate injury prone mechanics - Performed real-time video analysis with clients to recognize movement inefficiencies and create exercises to correct these movement patterns Show less



Stony Brook Motor Sports

• Member

  • Sep 2017 - May 2018

  - Assembled suspension, brake lines, and tires of former competition vehicles - Bled air-bound brake lines to ensure proper functioning of front brakes - Helped improve design of CVT cooling system to improve cooling performance - Ran CFD simulations for CVT cooling system - Assembled suspension, brake lines, and tires of former competition vehicles - Bled air-bound brake lines to ensure proper functioning of front brakes - Helped improve design of CVT cooling system to improve cooling performance - Ran CFD simulations for CVT cooling system



Brookhaven National Laboratory

• United States
• Research Services
• 700 & Above Employee

• Mechanical Engineering Intern

  • Jun 2014 - Aug 2016

  - Currently completing third consecutive summer internship - Assisting facility project manager with day to day troubleshooting of mechanical and electrical equipment malfunction - Work with facility complex engineer designing piping to adapt a replacement chiller dedicated to a clean room - Create 3D models for location and installation of replacement chiller and new piping - Create electrical wiring diagrams for electric heaters providing humidification and dehumidification - Currently completing third consecutive summer internship - Assisting facility project manager with day to day troubleshooting of mechanical and electrical equipment malfunction - Work with facility complex engineer designing piping to adapt a replacement chiller dedicated to a clean room - Create 3D models for location and installation of replacement chiller and new piping - Create electrical wiring diagrams for electric heaters providing humidification and dehumidification