Experience

Gym Pillars
• Marketing Services
• 1 - 100 Employee
• Partner Success Manager

  • Jul 2022 - Present

The Fit Squad
• Canada
• Wellness and Fitness Services
• President/Owner of the Fit Squad/Fit 50 Club and Super 60 Online 1 on 1 Coaching Programs

  • Mar 2020 - Oct 2022


Calgary South Fit Body boot Camp - Haysboro Fit Body Boot Camp

• President

  • Oct 2014 - Oct 2022

  Owner operator of two south Calgary Fit Body Boot Camp locations Owner operator of two south Calgary Fit Body Boot Camp locations


Bounce Life Systems
• Owner

  • Jan 2008 - 2014


Yellow Pages Group / Groupe Pages Jaunes – Canada

• Operations Manager Western Region

  • Mar 2006 - Jul 2008

   Responsible for managing Sales Operations team in Manitoba, Alberta and British Columbia.  Coached and mentored Team and Team Managers on sales support strategies.  Ensured all Sales Directors are receiving necessary support to be successful in hitting sales targets.  Proactively assess Sales Operations strategies to ensure continued alignment with Sales targets and objectives.  Strong presentation and communication skills across all levels of an organization.  Responsible for managing Sales Operations team in Manitoba, Alberta and British Columbia.  Coached and mentored Team and Team Managers on sales support strategies.  Ensured all Sales Directors are receiving necessary support to be successful in hitting sales targets.  Proactively assess Sales Operations strategies to ensure continued alignment with Sales targets and objectives.  Strong presentation and communication skills across all levels of an organization.



TELUS

• Canada
• Telecommunications
• 700 & Above Employee

• Loyalty & Retention Team Manager

  • 2001 - 2006

   Experienced leading and supporting people, directly and indirectly, to achieve goals and targets. Coached and mentored team members on call centre statistics and handling client escalations. Responsible for L&R Sales prime ship. Co-prime on recruiting and hiring initiative. Take ownership, initiative, shows sense of urgency and is self-directed. Ability to develop and implement forecasting tools to optimize team productivity. Ability to manage multiple projects and deadlines. Strong leadership and analytical skills and the ability to develop and deliver strategic plans and business cases. Prime for all Loyalty and Retention recruiting and hiring. Show less

• Campaign Analyst

  • 2000 - 2001

   Developed and analyzed complete and concise data for all outbound dialing, letter and SMS campaigns via SQL. Prepared and presented ad hoc analysis on all outbound campaigns. Prepared presentations and reports for senior management and other business units as required. Monitored the effectiveness of campaigns and recommend modifications. Supported data quality assurance processes. Campaigns delivered and available on the deliverable date and within spec. Managed day-to-day dialer operations to ensure high call centre uptime with an intensive understanding of call centre metrics. Ensured service delivery meets expectations through monthly service review meetings and action logs. Ability to manage multiple projects and deadlines. Strong leadership and analytical skills and the ability to develop and deliver strategic plans and business cases. Show less