Experience

City & Guilds Group

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• People Analytics & Insights Lead

  • Apr 2020 - Present

  I lead on the global people analytics strategy across all of our brands. My main responsibilities include: 1. the design and maintenance of our people analytics architecture, connecting and correlating data points from multiple sources and establishing common threads of diversity, inclusion, progression and social impact; 2. the design, data management and analysis of our employee engagement surveys and associated lifecycle surveys (e.g. onboarding) and ad hoc pulse surveys; 3. leading our participation in benchmarking surveys.I recently led on our UK property strategy, taking a data-driven approach to embedding customer experience and our culture within our post-Covid portfolio planning; I also advise on our external social impact metrics and am deeply engaged in our inclusion and diversity agenda, leading on the transparent provision of career progression and other sensitive data points to enable the identification and effective targeting of areas for improvement.

• HRIS Transformation Technology Lead

  • Nov 2017 - Mar 2020

  As Functional Lead on a global implementation of SAP SuccessFactors, I was responsible for the migration from Unit4 Business World (Agresso) HR of legacy data, development of reports, mapping of integrations with other systems used across the Group and in particular outside the UK and enablement of self-service for employees from those countries. Following the initial implementation, I then performed the business analysis and data migration required to add new acquisitions and new geographies to the Group's new central core HRIS and enable self-service. In addition to the SuccessFactors implementation I also trained a pilot HR chatbot and scoped the implementation of ServiceNow HR in preparation for the establishment of a Global Business Services nearshoring centre.

• HR Data & Systems Manager

  • Oct 2011 - Oct 2017

  The 3 main strands to this role were:1. HR information systems strategy (management and development of the core HR/Payroll database, interfacing to and from other databases and transition from NorthgateArinso PSenterprise to Unit4 Business World (Agresso) HR)2. Data analysis (scheduled and ad hoc extraction, manipulation and presentation of HR data to management and other stakeholders, highlighting trends, insights and opportunities to drive improvement)3. Team management (management and development of 3 Co-ordinators and 1 Administrator, who provided data and first-line support to managers and employees across the entire employee lifecycle, from resourcing, through payroll, learning and development, reward and benefits to exit)

• HR Operations Manager

  • Jan 2009 - Sep 2011

• HR Business Performance Analyst

  • Aug 2005 - Dec 2008

• Business Performance Analyst

  • Aug 2004 - Jul 2005

• Planning & Business Management Analyst

  • Feb 2004 - Jul 2004

• Business Improvement Administrator

  • Nov 2002 - Jan 2004