Senior Manager, Alliance Partner Engagement

• Jun 2022 - Present

Director of Member Engagement

• May 2019 - Dec 2021

Operations • Implemented new leadership forum for members through research and development. • Managed and led database conversion to ensure member data accuracy, reducing bad data by 35%. • Conducted data analysis and reported briefings on membership projects. • Developed innovative strategies and managed relationships with strategic industry partners. Revenue Generation • Generated 25% in new membership revenue within first year in position. • Developed 65% growth in partnership and sponsorship sales. Show less

Manager, Development Operations & Donor Relations

• Aug 2018 - May 2019

Operations• Managed development, production, creation, and shipment of project and event collateral.• Maintained and improved administration of donor database, while managing day-to-day processing of accounts receivable for individual and corporate pledges.• Oversaw logistical management of project-related volunteer groups. Revenue Generation• Grew overall donor participation by 10% within six months.• Supported Vice President of Development in execution of record-breaking Giving Tuesday campaign. • Played an instrumental role in creating platform for young professionals’ annual giving program. Show less

Coordinator, Alliance Partnership Operations

• Jun 2016 - Aug 2018

Operations• Developed, created, and produced collateral and deliverables for partners for both on-site and off-site programs and meetings. • Coordinated and prepared badges and show management materials for shipment to off-site meetings, while providing exceptional customer service and experience to all program attendees. Marketing• Managed and fulfilled day-to-day contractual obligations for alliance partners (including conference registrations, newsletters, and e-mail marketing lists).Revenue Generation• Assisted in raising $40,000 in new revenue through new partnerships. Show less

Meetings Operations Coordinator

• Mar 2014 - Jun 2016

• Assist in developing, producing, editing and maintaining all registration materials including but not limited to: badges, confirmations, attendee rosters, reminders and web content.• Assist with data entry, sending of confirmations and receipts, payment processing, refunds, closing out events, and maintaining all appropriate historical and database files.• Respond to significant customer service inquiries/requests via telephone, email and in-person at programs, conferences and/or special events.• Coordinate and prepare badges and show management materials for shipment to off-site meetings, while ensuring exceptional customer service and experience is provided to all program attendees. Show less

Career Services Representative

• Nov 2011 - Mar 2014

• Responsible for daily updates to our VanillaSoft database with new students profiles

Call Center rep

• Nov 2011 - May 2012

• Receive telephone inquiries from perspective students requesting information about different colleges and transferring them to the college/admissions office of their choice for further information• Interactive web consultant for students who need assistance via the internet

Operations Intern

• May 2011 - Sep 2011

• Conducted and oversaw junior golf tournaments for students interested in competing at the collegiate level while also strengthening their game • Responsible for players safety by supervising product check and distribution to ensure players conditioning level remained at the required level according to tournament policies and procedures • Coordinated equipment surveys for tournament sponsors for input into a central database to provide input to sponsors regarding use and quality of their equipment • Officiated tournament competition rounds to ensure that all games were properly scored and the players were following the rules and regulations as set forth by the American Junior Golf Association Show less

Mobile Sales Consultant

• Oct 2009 - Aug 2011

• Provided knowledge about the latest in mobile technology • Set up different customers with different phones that benefit their lifestyles • Installed different applications that help keep customers organized • Sold mobile phones • Provided knowledge about the latest in mobile technology • Set up different customers with different phones that benefit their lifestyles • Installed different applications that help keep customers organized • Sold mobile phones

Summer Intern

• Jun 2010 - Aug 2010

• Created and developed the “How to Manual” for the Office of Field Oversight’s (OFO) staff using the SharePoint Database System for OFO’s new hires • Created a budget cost analysis for FHEO’s 4th Quarter Director’s Meeting for 26 different potential sites • Compiled and updated OFO’s old investigated cases into their new SharePoint database system • Responsible for inputting updated information regarding the FHEO Global Employee Roster and Directory • Created and developed the “How to Manual” for the Office of Field Oversight’s (OFO) staff using the SharePoint Database System for OFO’s new hires • Created a budget cost analysis for FHEO’s 4th Quarter Director’s Meeting for 26 different potential sites • Compiled and updated OFO’s old investigated cases into their new SharePoint database system • Responsible for inputting updated information regarding the FHEO Global Employee Roster and Directory