Experience

Mike's Carwash

• United States
• Retail
• 1 - 100 Employee

• Director of People Operations

  • Nov 2006 - Present

  Loveland, Ohio, United States In my current role as Director of People Operations, I carry out following activities: - Accomplish and exceed campaign sales goals by engaging with management teams. - Influence managers to take ownership of stores by promoting positive problem-solving through use of critical thinking, creativity, and data analytics. - Teach and foster customer engagement and performance management across all levels by designing training curriculums. - Act as primary contact for all projects… Show more In my current role as Director of People Operations, I carry out following activities: - Accomplish and exceed campaign sales goals by engaging with management teams. - Influence managers to take ownership of stores by promoting positive problem-solving through use of critical thinking, creativity, and data analytics. - Teach and foster customer engagement and performance management across all levels by designing training curriculums. - Act as primary contact for all projects related to team member uniforms, self-serve equipment, and cloth used in washes. - Nurture professional relationships with vendors, resulting in opportunities for consistent pricing and access to new technologies. The key contributions for this role have been: - Promoted from Fast Track Manager to General Manager to Area Director and People Operations Director. - Led 5-10 locations, ensured operational excellence, and attained financial goals by acting as multi-unit leader. - Mitigated time between incident and resolution by streamlining incident process. - Reduced potential business risks by collaborating with claims customers and identifying amicable solutions. - Optimized efficiency of labor management through operational experience and data analysis. - Created procedure to ensure all locations hold monthly meetings in order to maintain team cohesion; executed quarterly meetings for entire Operations Department. - Enabled high performance levels by delivering effective mentorship to emerging leaders. - Formulated and implemented strategic company plan, covering business/revenue growth, operational excellence, training, and people development by collaborating with executive leadership. Show less