Experience

Vector

• United States
• Software Development
• 1 - 100 Employee

• Deployment Strategist

  • Jan 2023 - Present



FourKites, Inc.

• United States
• Software Development
• 500 - 600 Employee

• Delivery Consultant - Facilities

  • Nov 2021 - Dec 2022

  *Managed and supported Implementation Partners delivering the FourKites YMS & Appointment Manager solutions to multiple customer simultaneously *Partnered with Product to develop “Self Service” product enhancement decreasing Engineering resources to support implementation of the YMS & Appointment Manager solutions *Led the design of Appointment Manager ”Enterprise Design” methodology and supported its first customer implementation of 27 facilities

• Implementation Manager - Facilities

  • Nov 2020 - Nov 2021

  *Partnered with Product to develop the internal Product Feedback portal, which was adopted across all products and departments within the organization *Successfully deployed the Appointment Manager solution to 20+ facilities across multiple customers *Successfully deployed the YMS solution to 10+ facilities for several large enterprise customers

• Carrier Operations Team Lead

  • May 2019 - Nov 2020

  *Created KPIs for 5 direct reports with a quarterly average of 90% success *Scoped and allocated team resources to 30+ Onboarding and Compliances projects resulting in Fourkites Carrier Network growth and improved visibility metrics for Customers *Led an onboarding project for a large enterprise customers private fleet resulting in an additional 500k+ annual account load volume with over 90% visibility metrics *Led roll out of the Product Liaison Program for increased collaboration… Show more *Created KPIs for 5 direct reports with a quarterly average of 90% success *Scoped and allocated team resources to 30+ Onboarding and Compliances projects resulting in Fourkites Carrier Network growth and improved visibility metrics for Customers *Led an onboarding project for a large enterprise customers private fleet resulting in an additional 500k+ annual account load volume with over 90% visibility metrics *Led roll out of the Product Liaison Program for increased collaboration between Product and Ops departments, leading to identifying multiple customer prospects for new product offerings, feature beta testing, and upsell opportunities

• Operations Associate

  • Feb 2018 - May 2019

  *Identified areas to improve tracking for several large strategic customer carrier networks, resulting in improved visibility metrics and actualized customer value *Onboarded 500+ carriers to the FourKites network for several large strategic enterprise customers *Iterated the departments instance of Salesforce to increase project visibility and throughput metrics of the department to upper management



Continuum Health Solutions

• Denver, CO

• Team Lead

  • Aug 2016 - Feb 2018

  Managed accounts for hospital systems to help recover favorable amounts from no-fault auto and liability claims. Motivates a team to hit daily, weekly, quarterly, and yearly goals. Manages legal correspondence and filing to ensure the hospitals balances are protected against a responsible insurance party. Provides front-end customer service to hospitals patients to ensure ease of mind when dealing with hospital bills and multiple insurance entities. Managed accounts for hospital systems to help recover favorable amounts from no-fault auto and liability claims. Motivates a team to hit daily, weekly, quarterly, and yearly goals. Manages legal correspondence and filing to ensure the hospitals balances are protected against a responsible insurance party. Provides front-end customer service to hospitals patients to ensure ease of mind when dealing with hospital bills and multiple insurance entities.