Experience

Hightown

• United Kingdom
• Civic and Social Organizations
• 100 - 200 Employee

• Property Services Supervisor

  • Mar 2020 - Present

• Estates Quality Supervisor

  • Apr 2018 - Jun 2020

• Estates Quality Inspector

  • Jul 2014 - Apr 2018

• Senior Repairs Co-ordinator

  • Jun 2013 - Jul 2014



PITNEY BOWES MANAGEMENT SVCS

• United States

• Commercial Liaison Manager

  • Mar 2006 - Jun 2011

  • Controlling the print and mail production of up to 30 different clients requirements each with its own process. • Supporting the Site Manager at all levels including client support, billing and site management. • Managing Ad-Hoc Print process and control, increasing revenue to £150,000 p.a. • Responsibility for Client Liaison and delivery, project financials and performance against SLA’s • Initiated a quoting and administration process for work done for non-contract clients. • Managed and completed the month end billing process for all the non-automatically billed clients.



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Team Manager, Operational Support Manager

  • Oct 2001 - Dec 2005

  • Management of a Telemarketing and Retailer Support programme for the Tobacco Industry. • Management of a team of 14 Outbound and Inbound Customer Service agents including performance management, quality control, appraisals, scheduling, coaching and monitoring. • Sole responsibility for Client Liaison and delivery, programme financials and performance against KPI’s. • Initiated Quality Control and productivity targets set against performance reviews for Customer service Agents. • Successfully grew programme from 6 to 12 seats, doubling income and achieving over 55% Direct Gross Profit on the programme.



Prolog Fulfilment

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 200 - 300 Employee

• Team Leader

  • May 1999 - Oct 2001

  • Promoted to Team Leader after 6 months as a Customer Service Executive. • Responsible for 12 Customer Service Executive’s appraisals, motivation, monitoring and coaching. • Co-ordinate scheduling to ensure that call answering KPI’s are met. • Produce and deliver training modules on the Data protection Act. • Promoted to Team Leader after 6 months as a Customer Service Executive. • Responsible for 12 Customer Service Executive’s appraisals, motivation, monitoring and coaching. • Co-ordinate scheduling to ensure that call answering KPI’s are met. • Produce and deliver training modules on the Data protection Act.