Derek Mountney
Sales and Marketing Manager at Laser Central- Claim this Profile
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Bio
Mark Valentine
I have been dealing with Derek during the last several years at ByLaser. I have found Derek to give excellent customer service with values and levels of service that seem to have long disappeared with many other businesses. Derek has been tuned in with customer requirements and he always presented as working in the customers best interests.
Codrin Mitin
I've known Derek for a number of years and during this time I have to say that I was very grateful to have had the opportunity of working together. Derek has a "special" quality to emanate the right energy enabling great productivity while promoting a relaxed working environment. A person of great intellect with innovative ideas and personal commitment, Derek would make a great addition to any organisation that wishes to take advantage of his qualities.
Mark Valentine
I have been dealing with Derek during the last several years at ByLaser. I have found Derek to give excellent customer service with values and levels of service that seem to have long disappeared with many other businesses. Derek has been tuned in with customer requirements and he always presented as working in the customers best interests.
Codrin Mitin
I've known Derek for a number of years and during this time I have to say that I was very grateful to have had the opportunity of working together. Derek has a "special" quality to emanate the right energy enabling great productivity while promoting a relaxed working environment. A person of great intellect with innovative ideas and personal commitment, Derek would make a great addition to any organisation that wishes to take advantage of his qualities.
Mark Valentine
I have been dealing with Derek during the last several years at ByLaser. I have found Derek to give excellent customer service with values and levels of service that seem to have long disappeared with many other businesses. Derek has been tuned in with customer requirements and he always presented as working in the customers best interests.
Codrin Mitin
I've known Derek for a number of years and during this time I have to say that I was very grateful to have had the opportunity of working together. Derek has a "special" quality to emanate the right energy enabling great productivity while promoting a relaxed working environment. A person of great intellect with innovative ideas and personal commitment, Derek would make a great addition to any organisation that wishes to take advantage of his qualities.
Mark Valentine
I have been dealing with Derek during the last several years at ByLaser. I have found Derek to give excellent customer service with values and levels of service that seem to have long disappeared with many other businesses. Derek has been tuned in with customer requirements and he always presented as working in the customers best interests.
Codrin Mitin
I've known Derek for a number of years and during this time I have to say that I was very grateful to have had the opportunity of working together. Derek has a "special" quality to emanate the right energy enabling great productivity while promoting a relaxed working environment. A person of great intellect with innovative ideas and personal commitment, Derek would make a great addition to any organisation that wishes to take advantage of his qualities.
Experience
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Laser Central
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Australia
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Mining
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1 - 100 Employee
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Sales and Marketing Manager
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Jul 2015 - Present
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Sales Manager
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Jul 2015 - Present
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Australian Defence Collective
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Australia
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Defense and Space Manufacturing
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Member
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Jan 2018 - Present
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Bylaser Australia Pty Ltd
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Australia
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Industrial Machinery Manufacturing
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1 - 100 Employee
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Business Development Manager
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2011 - Mar 2015
After the sale of the business to public equity fund, Hawkesbridge Private, I continued on as a shareholder and the Group Business Development Manager Developed, implemented and delivered sales and marketing processes from start-up to present day to include 3 states and an offshore customer service centre Trained, mentored and managed customer service teams across Australia and offshore Continuously developed processes and systems to move the company toward lean manufacturing operations Developed change and improvement procedures to ensure exceptional service delivery Played an integral role in establishing an offshore customer service centre Significant involvement in the company expansion projects which saw two interstate factories commence operations Provide ongoing professional development and training to all customer service and sales management staff both on-site and remotely Work with customer service teams to build and cultivate relationships with clients Conduct Semi-annual performance reviews of customer service team and key management personnel across the company Manage and implement conflict resolution strategies Counsel and advise team members on professional development opportunities Work tirelessly to manage DIFOT performance Significant involvement with the development and implementation of the ISO:9001 quality assurance program Managed the integration and migration of the new ERP company wide Attend and report at company board meetings Proven success in Key Account Management and New Business Development Oversee the entire sales process with a strong emphasis on continual improvement Identify new markets to expand the company’s capabilities Oversee customer complaints procedures Maintain professional relationships with suppliers and other industry personnel Outstanding client retention
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General Manager
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2006 - 2011
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Sales Representative
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2004 - 2006
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Education
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1980 - 1985
Sarina State High School
Community
