Experience

Universal Service Administrative Co. (USAC)

• United States
• Telecommunications
• 700 & Above Employee

• Product Owner

  • May 2023 - Present

  Washington DC-Baltimore Area

• Business System Analyst IV

  • Jul 2019 - Jun 2023

  Washington D.C. Metro Area o Lead the collaboration and elicitation of end-user requirements from internal business operations and external FCC stakeholders for three major systems (HUBB, Performance Measures, and Middle Mile applications), which manages over 4+ million unique records Carrier records used by USAC and FCC personnel for verification and auditing purposes. o Develop a partnership with the High Cost Product Management team, which has led to the creation and acceptance of over 15+ Business Requirements… Show more o Lead the collaboration and elicitation of end-user requirements from internal business operations and external FCC stakeholders for three major systems (HUBB, Performance Measures, and Middle Mile applications), which manages over 4+ million unique records Carrier records used by USAC and FCC personnel for verification and auditing purposes. o Develop a partnership with the High Cost Product Management team, which has led to the creation and acceptance of over 15+ Business Requirements Specification documents resulting in over 200+ functional enhancements to three major systems. o Provide High Cost IT and Business Leadership teams with weekly project status updates/escalations, application enhancement recommendations, and gap analysis of requested enhancements to existing features of the HUBB, Performance Measures, and Middle Mile applications. o Manage the creation of user stories, workflow/process diagrams to ensure business and system continuity for the HUBB, Performance Measures, and Middle Mile applications resulting in the successful deployment of 200+ functional enhancements. o Liaise between business operations and technical personnel to ensure a mutual understanding of projects and story priorities, business process impacts, and application constraints. o Mentor and coach the development of junior Business System Analyst in the High Cost group.



Maryland-National Capital Park and Planning Commission

• United States
• Government Administration
• 700 & Above Employee

• PMO Business Analyst

  • Oct 2016 - Jul 2019

  oo Principal facilitator during requirements gathering sessions including planning, elicitation, analysis, prioritization, validation, and verification for three major multimillion-dollar company initiatives: Infor v10 cloud mitigation and upgrade, Kronos v8 upgrade, and Prince George’s County Department of Recreation Seasonal Employee Timekeeping Automation, resulting in successful rollouts. o Directly engaged with Commission CIO and Business Executive leadership to provide weekly project… Show more oo Principal facilitator during requirements gathering sessions including planning, elicitation, analysis, prioritization, validation, and verification for three major multimillion-dollar company initiatives: Infor v10 cloud mitigation and upgrade, Kronos v8 upgrade, and Prince George’s County Department of Recreation Seasonal Employee Timekeeping Automation, resulting in successful rollouts. o Directly engaged with Commission CIO and Business Executive leadership to provide weekly project status updates/escalations, develop project rollout strategy, and process improvement recommendations. o Configured, deployed, and monitored a cloud-based helpdesk solution utilizing the ITIL framework to over 3,000+ Commission employees for the Finance Payroll team, which reduced incident processing and resolution time from two weeks to three days. o Developed and delivered an end-user communications plan, reference materials, and YouTube training videos for the enterprise applications. Show less



Universal Service Administrative Co. (USAC)

• United States
• Telecommunications
• 700 & Above Employee

• Business System Analyst II

  • Feb 2014 - Sep 2016

  o Directly collaborated with internal and external stakeholders to elicit end-user requirements for the GUI design and development of features for two Java-based web applications, which help manage a $400 million FCC mandated telecommunication fund. o Translated stakeholder requirements, user cases, user stories, workflow/process diagrams, data flow/data model diagrams into over 80 different functional system enhancements. o Provided senior management with application gap analysis reports… Show more o Directly collaborated with internal and external stakeholders to elicit end-user requirements for the GUI design and development of features for two Java-based web applications, which help manage a $400 million FCC mandated telecommunication fund. o Translated stakeholder requirements, user cases, user stories, workflow/process diagrams, data flow/data model diagrams into over 80 different functional system enhancements. o Provided senior management with application gap analysis reports with recommendations on enhancements for existing functionalities and new features within the Rural Health Care applications. o Built and maintained SQL scripts and complex queries for organizational data analysis and extraction. o Developed and delivered end-user materials and trainings for Rural Health Care applications. o Conducted user acceptance testing to ensure that developed applications satisfy the needs of business clients as specified in the functional requirements. Show less



Johnson & Johnson

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Mobility Engineering Analyst

  • Feb 2012 - Jan 2014

  o Developed and implemented a centralized process for certifying 400+ J&J internal mobile applications with the J&J Enterprise Apple Distribution Certificate. o Assisted with the elicitation of end-user requirements for the design and configuration of the J&J MDM environment, which manages 40K+ devices globally o Developed test case protocols and test scripts to assess the stability and compatibility of the J&J infrastructure with the latest Apple platforms for… Show more o Developed and implemented a centralized process for certifying 400+ J&J internal mobile applications with the J&J Enterprise Apple Distribution Certificate. o Assisted with the elicitation of end-user requirements for the design and configuration of the J&J MDM environment, which manages 40K+ devices globally o Developed test case protocols and test scripts to assess the stability and compatibility of the J&J infrastructure with the latest Apple platforms for end-users. o Collaborated with Global Business partners to elicit end-user requirements for the design of a process to intake, publish, and manage mobile applications within our Mobile Device Management (MDM) system. o Leveraged negotiation and communication skills to guide global business partners across five different sites/locations, to re-sign and deploy 400+ applications that reside within the J&J mobile app store. o Evaluated and recommended mobile cloud storage and alternative E-mail client solutions for J&J that are secure, user-friendly, and leveraged on multi-platforms.

• IT Business Analyst

  • Jun 2010 - Feb 2012

  o Successfully developed, tested, and deployed three ASP.NET system enhancements in support of business process changes to the Lynx Suite of Applications with 700 users, who manage a $550 million Trade fund budget. o Managed the GUI redesign of the Project Request Form system with off-shore developers located in Argentina. o Managed requests from business partners within J&J Consumer Sales to provide diverse services such as software pilots, system enhancements, hardware deployments, and… Show more o Successfully developed, tested, and deployed three ASP.NET system enhancements in support of business process changes to the Lynx Suite of Applications with 700 users, who manage a $550 million Trade fund budget. o Managed the GUI redesign of the Project Request Form system with off-shore developers located in Argentina. o Managed requests from business partners within J&J Consumer Sales to provide diverse services such as software pilots, system enhancements, hardware deployments, and software installation training. o Supervised the implementation of the vendor Out-of-Stock Application that helps drive $10 million in incremental sales in all Wal-Mart locations. o Managed the Enterprise Voice and Fixed-to-Mobile Pilot Programs, which enables over 200 associates to use their Communicator client as a softphone and a mobile application as an extension of their desk phones. o Led the Enterprise Voice and Fixed-to-Mobile Pilot Program communication plans by developing and implementing email campaigns to recruit end-user pilot participants. o Led and delivered training (in-person and virtual) to over 200+ associates in I/T SS Raritan and Beerse, Belgium on the functionalities of the Enterprise Voice and Fixed-to-Mobile services.